Eric Senatore | Page 3

Lester Glenn Subaru responded

Hey Jim, Thanks for sharing your experience! We appreciate your feedback regarding the changes in our oil change program. We understand how important these services are to our customers and will keep your input in mind as we continue to improve our offerings. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey Rick, Thanks for sharing your experience! We're glad to hear that our service team kept you updated throughout your visit and made the entire process smooth and on time. It’s wonderful knowing that our efforts to provide clear communication and efficient service made your experience positive and stress-free! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey ISABELA0, Thanks for sharing your experience. We're glad to hear you appreciate the smooth service process and attention to detail from our team. It’s great to know our efforts to make maintenance visits easy and effective are making a difference. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi CHIEF6200, Thanks for sharing your experience! We’re thrilled to hear that Mario was respectful, knowledgeable, and genuinely attentive to your needs. Our team takes pride in providing personalized service, and it’s wonderful to know that his care made a positive impression. We look forward to serving you again in the future! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Tracker1998, Thank you for sharing your feedback. We understand your concern regarding the 3% credit card fee. This fee is not set by Lester Glenn but is imposed by credit card companies on businesses that accept their cards as a convenience to customers. We do offer alternatives: cash, debit card, or check, so you can avoid this charge entirely. We hope this clarifies the situation and appreciate your understanding. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Nancyw, Thanks for sharing your experience! We’re happy to hear our team was professional, helpful, and provided the support you needed, including transportation while your vehicle was being serviced. We appreciate your feedback and look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hey dw843c, Thanks for sharing your experience! We’re glad to hear that our team was friendly, courteous, and efficient, and that you enjoyed our comfortable waiting area with Wi-Fi and coffee! We appreciate your feedback and look forward to welcoming you back! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Susan, Thanks for sharing your experience! We love hearing that everything was perfect from start to finish during your visit. Our team takes pride in being quick, professional, and friendly, and it’s wonderful to know that came through for you. Your kind words mean a lot, and we look forward to continuing to provide that same level of service every time you visit! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PATSY365, Thanks for sharing your experience! We’re glad to hear our team provided professional service and kept you informed throughout your visit. It’s great that you found our waiting area comfortable and convenient while your work was being done! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi APERE1437, Thanks for sharing your experience! We’re glad our team provided a thorough inspection and clearly explained their findings, along with providing estimates and materials needed. It’s great to hear that you felt informed and never pressured, and that you were able to take your time making the right decisions for your vehicle! Happy Driving, The Lester Glenn Subaru Team