"Jason was friendly, and knowledgeable. I appreciated..."
Jason was friendly, and knowledgeable. I appreciated having only one person to establish a rapport with; and not being handed off to different associates throughout the buying process cess.
"This was by far the best car buying experience we have..."
This was by far the best car buying experience we have had. We had previously purchased a 2018 Jeep Renegade from a Jeep dealership and had a hiccup when our credit was run at Royal where it wasnt showing up. Causing us to look like first time buyers. We went in and spoke with Jason looking for a new 2020 Encore GX after running our credit Garrett was very honest letting us know he wasnt sure he could get us an approval on that vehicle as a bank was asking them to put down Money to "approve" us. He called us after leaving while we were waiting on an answer from the bank to ask us what else we may be interested in and i explained an ENCORE with Low miles if we were to go preowned. He called us the next day with an approval. We went down and became the proud new owners of a fantastic 2017 Buick Encore with 24,000 miles on it. We want to thank Jason And Garrett for Going above and beyond to get us into a safe, reliable vehicle. We went in and said we have x amount to put down and he was able to get us in with that amount down nothing extra. Jason was with us from start to finish and never made us feel like a burden or that we werent good enough. WE THANK YOU GUYS SO MUCH!!!! At the end Jason said i have to get 1 more thing and came out with a dozen roses!!!! YOU GUYS MADE OUR WEEKEND AND WE WILL CONTINUE TO BE ROYAL CUSTOMERS FOR LIFE!!!!
"Felt very at ease as soon as I walked through the door...."
Felt very at ease as soon as I walked through the door. They did everything they could to help me out and get me the best deal.
"Easy and good experience. Originally came in for service..."
- Johnny 2500
Easy and good experience. Originally came in for service but ended up trading in for a new Sierra. Painless deal and was efficiently performed in all phases.
"We had a great experience purchasing our new vehicle with..."
We had a great experience purchasing our new vehicle with the great help of Jason Wilson he was very professional. In overall our experience with Royal was awesome. Thank Jason and Royal family.
"buying used car"
upon arrival, was greeted by Christian Heredia. He asked what we were looking for, told him and he went and got it for us to check out. If he didn`t know for sure about an item, he went and got use a answer. I realize he hasn`t been here a long time and he did well getting answers for our questions and treated us very well Every one we dealt with made it nice. can`t judge work have some things to be done later. So far so good
"Wonderful customer service from the gentleman who greeted..."
- Sarah C.
Wonderful customer service from the gentleman who greeted me, Eric, and the cashier ladies. Very kind and professional. Kept me updated the entire time. Thank you!
"Oil change service"
- Jerry Hill
I made an appt for Wed. 5/20/2020. I was greeted in a friendly manner as soon as I pulled into your service area. The service writer greeted me at once and inquired about the service I wanted. He then directed me to the customer waiting area. My service was done in a timely manner (about 1 hour). The technician who worked on my car came in to tell me that my service was done and he checked over my Enclave and everything seems good. He directed me to the cashier who had my keys. I appreciated hearing from the Technician who worked on my car. Each contact I had with Royal Buick personnel was friendly. They thanked me for my business even though we are snowbirds. I only visit your dealership once a year when we are in Arizona. I recommend Royal Buick very highly! They are a friendly, professional business..
"We had a wonderful experience with Royal Buick GMC..."
We had a wonderful experience with Royal Buick GMC Tucson! Christian Heredia, our Sales Representative, was very knowledgeable, personable, understanding of our needs and friendly! He made the whole experience easy and fun, and quickly addressed any questions or concerns that we had! I would recommend Christian, and Royal Buick GMC Tucson, to family and friends!
""in just a few words": fine."
To write a 'review' of something is difficult because you must have something to compare it to. In this case, another dealer would be the obvious choice. I have had sales and service experiences with many dealers over the years. I cannot recall any that were really bad (probably because I would have quickly left and forgot them). I do have some good ones to consider, though, and will use them to rate relatively.
McCadden (Buick, Cadillac dealer in Boulder, CO): was a solid 5 star and foundation for any judgments that I would make.
Lawley Motors in Sierra Vista, AZ: gets only 4.4 stars because I had no opportunity to use their 'service dept' and the paperwork seemed overly stressing, way too complicated and confusing, and too expensive. However, sales personnel that I dealt with directly were knowledgeable and personable and the buying process fair and, in my opinion, very competitive. I would give them 5 stars.
Royal Buick GMC of Tucson: 5 stars, So far, have had dealings with just about all functions of the dealership and can find no mention-able fault. My direct sales contact, Christian Heredia, was quick to respond to any request and made sure he was not missing something. If you are looking for a car and want to deal with someone who will let you feel comfortable while you find it, he's your man.