Erica Ortiz | Page 2

wanted to reach out to you and let you know how extremely disappointed I am in your company. I found a car I liked on carfax and reached out via online chat. I verified price as well as requested p extremely disappointed I am in your company. I found a car I liked on carfax and reached out via online chat. I verified price as well as requested pictures from Diane Rodriguez. She stated she verified with sales manager on price. She then called me and we again confirmed price, model, year and mileage. She stated that she could not send me a picture because it was raining. I asked if she can take a picture from a far. We live in Aurora and it is drive for us to come out. She stated she would I then received 3 phone calls, and two additonal emails from other staff at your location. I never received pictures and so I started to chat again with Diane. She then sent me the picture and I continued to confirm price. Now the price went from $19,999 to over $36,000. I understand that errors do occur, but why wasn't this communicated knowing I was going to come out today to 99.9% buy this? I understand that as a company you don't want to lose money but how does your company not try to try to make things right or possible try to come up with a price that works for both of us? I hired a sitter at the last minute, had to find a way for my daughter to get to work along with my health issues of breast cancer right now. My husband just had a heartattack two months ago and this was a big commitment to us. Our hopes got up thinking that this weekend I will have a car again-mine was just totaled and I even canceled another visit with another dealership because if all went well, I would be driving that Infinity home today. I replied back to the people who have emailed me not one returned and I sent another to deleted my information. Again, errors happen but I am shocked how a company as big as yours would let a sale go without trying to make the best out of it. Communication was poor and this is very disappointing. Thank you for your time. More

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The employees are very courteous and helpful. Our salesman Edwin Cotto did a very good job explaining things to us, answering some questions and even offering us some water. The porter who cleane Our salesman Edwin Cotto did a very good job explaining things to us, answering some questions and even offering us some water. The porter who cleaned the truck did a very good job. I will definitely come back here for my next vehicle ( eyeing for high breed van ) and will not hesitate to recommend the place to my friends. Thank you for a very nice experience. More power. More

by arvirare Verified Customer Verified Customer

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Cesar was very helpful throughout the whole purchase process! Honestly, I don’t think this entire process could’ve any smoother and easier. process! Honestly, I don’t think this entire process could’ve any smoother and easier. More

by diaz.aureliojr Verified Customer Verified Customer

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I had great experience during the whole process of buying my new car at Oak Lawn Toyota. buying my new car at Oak Lawn Toyota. More

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I was very pleased with the professionalism of all your employees from sales, internet and finance department. employees from sales, internet and finance department. More

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great services and I was ok with it nice won God bless fine cool s fine cool s More

by ADERINOLAI Verified Customer Verified Customer

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Bob Spee is a great car salesman. Marty was a great as a finance manager as well.they made the process quick and easy finance manager as well.they made the process quick and easy More

by munozjose Verified Customer Verified Customer

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The salesman done his job the service need improvement inspection sheet when finish a job inspection sheet when finish a job More

by BASSMAN73 Verified Customer Verified Customer

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I love Steve Barrix....he was very accommodating and honest. That means a lot. I word recommend Steve Barrix. He made sure all my needs were met. honest. That means a lot. I word recommend Steve Barrix. He made sure all my needs were met. More

by JAMESVERNICE Verified Customer Verified Customer

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Absolutely loved my experience, very welcoming, I felt comfortable and respected. Thank you to Vito DiNella and Dominik Gibek for the best advice and brand new car! I do not regret going to Oak Lawn Locat comfortable and respected. Thank you to Vito DiNella and Dominik Gibek for the best advice and brand new car! I do not regret going to Oak Lawn Location, I highly recommend! More

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