Erin Trotter
Erin Trotter at North Penn VW

Erin Trotter

Assistant Service Manager

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

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5.0
56 Reviews

Dealership Experience

22 yrs, 11 mos

Industry Experience

22 yrs, 11 mos

Specialties & Trainings

VW Certified Master Service Consultant

5.0

56 Reviews

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56 Reviews of Erin Trotter

May 20, 2025

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Employee Rating

I've had an ongoing issue for more than two years now with my fuel pumps that the dealership refuses to fix. This is a warranty issue that north penn volkswagen refuses to fix. If it wouldn't be for erin More

by NEILGAZIZ
Service Price Transparency
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Service Communication
Recommend Dealer
No
May 21, 2025

North Penn VW responded

Hello Mr. Gaziz, Thank you for your recent visit to our service department. I’m sorry to hear that you are still experiencing intermittent extended cranking with your Golf TDI. As you may recall, we last corresponded in October 2024, after our technician was unable to duplicate the concern and no diagnostic fault codes were present in the engine control module. Please understand that without confirmed symptoms or supporting diagnostic data, we are unable to proceed with troubleshooting, and Volkswagen will not authorize warranty repairs in such cases. The only time we were able to verify this issue was in 2022, when we diagnosed low fuel pressure from the in-tank fuel pump, which was subsequently replaced under warranty at no cost to you. In our October communication, I recommended leaving the vehicle with us for an extended period so we could monitor whether fuel pressure was bleeding off over time. I also sent a list of follow-up questions needed to continue the diagnostic process. However, we did not receive a response, and the matter was not pursued further. Additionally, during your visits in December, February, and March for other service and collision-related work, there was no mention of this concern or request to resume diagnostics. If you would like to have this issue investigated further, please feel free to contact us directly to schedule an appointment, or you may do so online at northpennvw.com at your convenience. We value your long term partnership in keeping your Volkswagens running smoothly and will continue to work towards a resolution for you. Sincerely, Ken Benton Service Manager

May 17, 2025

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Erin and the team at North Penn always provide great customer service. They quickly address issues and engage with customers in a respectful manner with clear and concise communication. More

by Todd Davenport
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Recommend Dealer
Yes

Other Employees Tagged: Tim Notarianni

May 16, 2025

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The service attitude at the counter was very nice, the technicians were very serious, and the waiting time was also good. More

by tina.xu1618
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

May 11, 2025

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great service and great communication,very greatful for the curtesy transport service, they explain everthing so you can easily understand More

by glorybe2
Service Price Transparency
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Recommend Dealer
Yes

May 10, 2025

Dealership Rating
Employee Rating

It was easy to schedule, communicate with, and my car was well taken care of at North Penn. More

by MEGRESKO
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

May 05, 2025

Dealership Rating
Employee Rating

NPVW has been my go to service place for my GTI for many years. They always take great care of me and my car. Knowledgeable staff and friendly service every single time. More

by Alexmtnez
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Recommend Dealer
Yes

Other Employees Tagged: Ken Benton, Jesse McDonough

May 05, 2025

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Fantastic customer service at competitive prices, as always. North Penn VW's service team consistently communicates well, providing expert advice on what they have done and what they recommend having do More

by daviswf&eaj
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Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

April 29, 2025

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Employee Rating

Always fair and helpful! The north penn team is very helpful and courteous . Thank you for asking More

by DANALINDIA
Recommend Dealer
Yes

Other Employees Tagged: Erin and Jake?

April 27, 2025

Dealership Rating
Employee Rating

Everyone is always informative and listened to my concerns and of course polite. Tim my sales executive is always a pleasure to speak with. More

by findlayp323
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Recommend Dealer
Yes

April 26, 2025

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Employee Rating

Everyone was professional, friendly, and knowledgeable. I was very pleased with the service I received. More

by JOAN.ROBINSON11
Service Price Transparency
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Recommend Dealer
Yes
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