

Dealership Experience
22 yrs, 11 mos
Industry Experience
22 yrs, 11 mos
Specialties & Trainings
VW Certified Master Service Consultant
56 Reviews
Write a Review56 Reviews of Erin Trotter
May 20, 2025
I've had an ongoing issue for more than two years now with my fuel pumps that the dealership refuses to fix. This is a warranty issue that north penn volkswagen refuses to fix. If it wouldn't be for erin with my fuel pumps that the dealership refuses to fix. This is a warranty issue that north penn volkswagen refuses to fix. If it wouldn't be for erin trotter service rep, I would not be a north penn customer. I have been a loyal customer for fifteen years now and north penn upper management doesn't care. I have submitted video evidence of an extended crank on start up, which I know is a fuel pressure issue, and it was confirmed to be the issue by service technicians at north penn. However north penn upper management refuses to fix the issue under warranty saying the extended crank does not happen when they try to start my car. Front end people at north penn are great. The managers behind desks that you never see do not care about you, hindering the service people from helping you. If it is under warranty, north penn upper management will not fix it until the warranty expires and you have to pay out of pocket. More
May 17, 2025
Erin and the team at North Penn always provide great customer service. They quickly address issues and engage with customers in a respectful manner with clear and concise communication. customer service. They quickly address issues and engage with customers in a respectful manner with clear and concise communication. More
Other Employees Tagged: Tim Notarianni
May 16, 2025
The service attitude at the counter was very nice, the technicians were very serious, and the waiting time was also good. technicians were very serious, and the waiting time was also good. More
Other Employees Tagged: Jesse McDonough
May 05, 2025
NPVW has been my go to service place for my GTI for many years. They always take great care of me and my car. Knowledgeable staff and friendly service every single time. years. They always take great care of me and my car. Knowledgeable staff and friendly service every single time. More
Other Employees Tagged: Ken Benton, Jesse McDonough
May 05, 2025
Fantastic customer service at competitive prices, as always. North Penn VW's service team consistently communicates well, providing expert advice on what they have done and what they recommend having do always. North Penn VW's service team consistently communicates well, providing expert advice on what they have done and what they recommend having done to ensure your vehicle's performance is at its very best. More
Other Employees Tagged: Jesse McDonough
April 27, 2025
Everyone is always informative and listened to my concerns and of course polite. Tim my sales executive is always a pleasure to speak with. concerns and of course polite. Tim my sales executive is always a pleasure to speak with. More
Other Employees Tagged: Ken Benton, Jesse McDonough, Amanda Young, James Bangor
