Check out Ernest Biondolino's reviews on DealerRater

January 22, 2026

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I can't say enough good things about Joyce Honda Rt 10 service department. From arriving, to intake, the maintenance technicians, the service advisors especially Ernesto and Lloyd. The staff at the c service department. From arriving, to intake, the maintenance technicians, the service advisors especially Ernesto and Lloyd. The staff at the checkout payment desk very courteous, pleasant and willing to explain the charges and work preformed. More

by hikamm13@gmail.com

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Recommend Dealer

Yes

Other Employees Tagged: Joe San Roman, Lloyd Wilson , Mike P, Gabby, Juliana Chris Garcia to name a few

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Jan 24, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

January 21, 2026

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all good. very courteous service and in timely manner would surely recommend to other people very courteous service and in timely manner would surely recommend to other people More

by DHIRUPTL

Verified Customer

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Recommend Dealer

Yes

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Jan 21, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

January 21, 2026

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quick, fast and clean service delivered smoothly with the attention to detail and customer satisfaction. attention to detail and customer satisfaction. More

by anvesh

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Lloyd Wilson, Charles Mitchell, John Lavelle , Kelly Fields, Subuhi Shakil, Olivia Lange

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Jan 21, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

January 19, 2026

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Work was done professionally and quickly. Check out was quick and efficient and my vehicle was in perfect condition. Check out was quick and efficient and my vehicle was in perfect condition. More

by KIICKY17

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Lloyd Wilson, Charles Mitchell, John Lavelle

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Jan 19, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

January 15, 2026

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Ernest Biondolillo is a great service advisor. Him and his team always go above and beyond to ensure my car is working properly is done on time and gives me a fair price. Him and his team always go above and beyond to ensure my car is working properly is done on time and gives me a fair price. More

by SRBROTHMAN

Verified Customer

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Recommend Dealer

Yes

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Jan 15, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

January 06, 2026

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Terrible experience. Went for oil change and they suggested transmission fluid be changed which I agreed to. Next day car making terrible noise that it was not making. Went for oil change and they suggested transmission fluid be changed which I agreed to. Next day car making terrible noise that it was not making. Went back to them next day. Played video of car making noise but didnt make the noise in person for them. They took car in to check it out. I was told there was a loose rod under the pan and they tightened it. Next day car made same noise. Had to go back a THIRD time They admitted to me transmission fluid was a QUART low!!! I'm worried my car may have been damaged from driving like this. How does this happen for such a simple service. Also another time I went here for oil change, mechanic accidentally sprayed oil all over my car and I had to wait an additional hour for them to clean my car and it had an awful smell when I left. I want to share that Ernest went above an beyond to try and help resolve the problem with the noise. He is a real gentleman. Its a shame he has to resolve issues from incompetent mechanics More

by KT

Verified Customer

Workmanship

Recommend Dealer

No

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Jan 07, 2026 -

Joyce Honda responded

We’re truly sorry to hear about this experience and completely understand why you’d feel frustrated and concerned. What you described is not the level of care or attention we expect to provide, especially for a service as routine as an oil change or fluid service. We sincerely apologize for the repeated visits, the initial misdiagnosis, and most importantly for the transmission fluid being left a quart low. We understand how alarming it is to be told this after experiencing unusual noises, and your concern about potential long-term damage is completely valid. This should not have happened, and we take responsibility for the inconvenience and worry it caused. We also apologize for your prior visit where oil was accidentally sprayed on your vehicle and for the added wait time and unpleasant odor afterward. That situation, combined with this most recent one, understandably adds to your disappointment. That said, we truly appreciate you recognizing Ernest. He consistently goes above and beyond for our customers, and we’re grateful you acknowledged his professionalism and dedication. Your feedback about both the positive and negative aspects of your visit is extremely important to us and will be shared with our management team Erik Matos so we can address training and quality-control issues directly. We would welcome the opportunity to speak with you personally, address your concerns about your vehicle, and work toward making this right. Please feel free to contact us directly so we can assist further. Thank you for bringing this to our attention. Best Regards, The Service Team at Joyce Honda Erik Matos 973-361-1396 erik_matos@joycehonda.com 973-607-0237 (text)

January 02, 2026

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Service is Always great here. Service advisors are top notch like Ernest, who I deal with all the time. Never had a problem. Service advisors are top notch like Ernest, who I deal with all the time. Never had a problem. More

by ceflopez

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Erik Matos, Eric Zacatenco

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December 28, 2025

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Service was satisfactory but I noticed ine of the god idol was broken and was intact when I gave the vehicle for servicing..idol was close to my heart and expensive idol was broken and was intact when I gave the vehicle for servicing..idol was close to my heart and expensive More

by PRSHNTCHATURVEDI

Verified Customer

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Recommend Dealer

No

Other Employees Tagged: Ed Seager, Lloyd Wilson, Charles Mitchell, John Lavelle , Kelly Fields, Subuhi Shakil

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Dec 29, 2025 -

Joyce Honda responded

Thank you for bringing this to our attention. While we’re glad to hear the service itself was satisfactory, we are truly sorry to learn about the damage to your religious idol. We understand how meaningful and valuable personal items can be, and we take this concern very seriously. Please contact our Service Manager Erik Matos directly so we can review this matter and work toward a resolution. We appreciate the opportunity to make this right. Regards, The Service Team at Joyce Honda 973-361-1396 erik_matos@joycehonda.com 973-607-0237 (text)

December 24, 2025

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John Lavelle is the reason I continue to do my all work at Joyce Honda. at Joyce Honda. More

by JAYDIBLASI

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Joe San Roman, John Lavelle

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Dec 26, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Happy Holidays, The Service Team at Joyce Honda

December 18, 2025

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My experience with Joyce Honda has always been positive. However, whenever I get Ernest as my service manager, I’m overjoyed. He is thorough honest caring and reinforces my decision to use Joyce Honda as my However, whenever I get Ernest as my service manager, I’m overjoyed. He is thorough honest caring and reinforces my decision to use Joyce Honda as my first stop for my CRV. He is one of a kind and should be recognized for his outstanding support to his customers. Please take care of him. He is a gem. More

by tina.gopon

Verified Customer

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Recommend Dealer

Yes

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Dec 22, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

Ernest Biondolino | Page 4

Service Advisor

Joyce Honda

789 Reviews of Ernest Biondolino

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