Ethan Raymond | Page 5

I love Handy Toyota. People are knowledgeable and kind I highly recommend them I had no problem waiting , the vehicle was done In a timely manner People are knowledgeable and kind I highly recommend them I had no problem waiting , the vehicle was done In a timely manner More

by tanner Verified Customer Verified Customer

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Ethan, service advisors, and Handy were outstanding in handling a repair with my extended warranty policy. The extended warranty company was only going to pay for half the repair on the air condition unit handling a repair with my extended warranty policy. The extended warranty company was only going to pay for half the repair on the air condition unit in my truck. But they fought and got it repaired resolving a major financial situation for me. They provided a rental car for 7 days while the repair could be made! I was having a brake job done, along with an oil change and tire rotation as well. This team went beyond what was necessary for me the customer! I have always had great service from before but this time they helped a 71 year old customer with true professionalism and integrity of a their product and customer service! Thank you all very much! Sincerely, Sidney Martinez More

by Sid Verified Customer Verified Customer

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The service was sub par. I waited 30 minutes to an hour after my cars service was down before receiving my car. I went in 15 minutes after I noticed my car was in the finishe I waited 30 minutes to an hour after my cars service was down before receiving my car. I went in 15 minutes after I noticed my car was in the finished parking lot and after speaking with a service rep he said I needed to wait an additional 10 minutes before I can get the car so he can fill out paperwork. I came back around 30 minutes later to the rep telling an upset young woman that they couldn’t patch a hole left in the middle of the tread by a nail and she would have to buy new tires. Anyway the supervisor/manager finally took notice of me and asked the service rep if my car was ready at which point the service rep said he still needed to file paperwork. The manager said since it’s just a handy care oil change just give me the keys and get me out of there. They then had to go searching for my keys. This was by far the worst experience I’ve had at a service center. Also worth mentioning the first oil change I’ve had with them they messed it up by overfilling the oil and not putting on the filter correctly, so oil leaked all over the engine bay. More

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Very disappointed. They forgot to return locking lug nut key and I now have to drive 45 minutes one way to get it. Also, they lost center cap to snow tire rim and won’t They forgot to return locking lug nut key and I now have to drive 45 minutes one way to get it. Also, they lost center cap to snow tire rim and won’t make good. They don’t label removed tires so next rotation is a crap shoot. Time to switch dealers. More

by sbrn135 Verified Customer Verified Customer

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Very friendly and was given a shuttle ride to Walmart while my car was being undercoated. Staff was super accommodating as well while my car was being undercoated. Staff was super accommodating as well More

by red87neck Verified Customer Verified Customer

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Hany toyota is the best dealership I have work with. They are very professional and informative They are very professional and informative More

by nqubrosi99gt Verified Customer Verified Customer

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Evidently no longer content to simply compete with other dealers, the service staff at Handy Toyota have clearly set their sights on raising the bar above what you've come to expect from The Four Seasons, R dealers, the service staff at Handy Toyota have clearly set their sights on raising the bar above what you've come to expect from The Four Seasons, Ritz Carleton, or even the venerable Chik-fil-a. Upon my very first step out of the vehicle, I was greeted by the service manager, Ethan Raymond. Ethan is a sharp, go-getter of a young man. Handsome and charming enough that you shouldn’t leave your wife alone with him, but honest and trustworthy enough that you could. While I’ve never experience an issue with any of the service from this dealership, I know that should something arise, Ethan will handle the situation in a fair and satisfactory manner. Honestly, who ever hired this young man should be given a significant bonus for their foresight and character judgement. The service advisor, Darren Callan, also went above and beyond to make sure I was informed every step of the way, and I felt assured that my vehicle was always in good hands under his watchful eye. A consummate professional. More

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On time, work was performed correctly and quickly. I have no other comments to offer. I have no other comments to offer. More

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The care and detail they give me every time I get my car serviced is unmatched! serviced is unmatched! More

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The service is excellent, they are very honest and polite! Definitely recommend buying and scheduling service from them! polite! Definitely recommend buying and scheduling service from them! More

by luzwinters95 Verified Customer Verified Customer

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