515 Reviews
Write a Review515 Reviews of Faustino Lozano
April 02, 2024
ALL SERVICE STAFF WERE GREAT . . EXCELLENT SERVICE AND FACILITY I WILL RECOMMEND TO EVERY FRIEND . EXCELLENT SERVICE AND FACILITY I WILL RECOMMEND TO EVERY FRIEND More
Other Employees Tagged: Sean Kim, Javier Olivares, Jae Lee, Jay Jussal, Javer Esquivel
April 01, 2024
The Hyundai dealer's service man is very comfortable and kind dness. Always thanks a lot kind dness. Always thanks a lot More
Other Employees Tagged: Sean Kim, Javier Olivares, Jae Lee, Jay Jussal, Javer Esquivel
March 22, 2024
Dear Puente Hills Hyundai, I am writing to provide feedback on my recent service experience with your dealership. Regrettably, I must inform you that I will be assigning the lowest rating for my visit feedback on my recent service experience with your dealership. Regrettably, I must inform you that I will be assigning the lowest rating for my visit. During my recent visit for a routine oil change, I felt subjected to unnecessary upselling of maintenance services, including a brake fluid flush and transmission fluid flush, which were recommended without an inspection of my vehicle. Furthermore, I discovered that your pricing for these services significantly exceeds that of other Hyundai dealerships, which raises concerns about transparency and fairness. Consequently, I ended up having the brake fluid flush work done. However, due to budget constraints, I declined the transmission fluid flush at this time, intending to address it later. Upon seeking advice from another Hyundai dealerships, it was confirmed that the recommended services were not in line with Hyundai's recommended maintenance schedule, adding to my disappointment and frustration. As a result, I incurred an additional cost of $100 plus taxes and fees for a brake fluid flush that was neither due nor recommended by the manufacturer. I believe in honest and transparent customer service, and unfortunately, my recent experience did not meet these expectations. It is imperative for Puente Hills to address this issue promptly to regain their customer's trust and confidence. Thank you for your attention to this matter. More
January 20, 2024
He’s very helpful, communicative, and attentive. I would definitely come back and have Jae help me out. I would definitely come back and have Jae help me out. More
Other Employees Tagged: Sean Kim, Javier Olivares, Jae Lee, Jay Jussal, Javer Esquivel
December 15, 2023
Great service and excellent job on making sure our car ran smoothly!! They take the time to make sure ever is in perfect order!!! ran smoothly!! They take the time to make sure ever is in perfect order!!! More
Other Employees Tagged: Alen Zheng, Carlos Buendia, Javier Olivares, Abel Lara , Sabrina
December 15, 2023
The service advisor was friendly and helpful. The waiting room was clean and even had pastry and coffee. The waiting room was clean and even had pastry and coffee. More
Other Employees Tagged: Sean Kim, Javier Olivares, Jae Lee, Jay Jussal, Javer Esquivel
December 11, 2023
Mr Lee good service very kindness and clear in the show room. I'm always good room. I'm always good More
Other Employees Tagged: Sean Kim, Javier Olivares, Jae Lee, Jay Jussal, Javer Esquivel