Faustino Lozano | Page 3

He kindly explained the question well And he corrected the problem request quickly. I was so thankful the problem request quickly. I was so thankful More

by diana04291 Verified Customer Verified Customer

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Dear Puente Hills Hyundai, I am writing to provide feedback on my recent service experience with your dealership. Regrettably, I must inform you that I will be assigning the lowest rating for my visit feedback on my recent service experience with your dealership. Regrettably, I must inform you that I will be assigning the lowest rating for my visit. During my recent visit for a routine oil change, I felt subjected to unnecessary upselling of maintenance services, including a brake fluid flush and transmission fluid flush, which were recommended without an inspection of my vehicle. Furthermore, I discovered that your pricing for these services significantly exceeds that of other Hyundai dealerships, which raises concerns about transparency and fairness. Consequently, I ended up having the brake fluid flush work done. However, due to budget constraints, I declined the transmission fluid flush at this time, intending to address it later. Upon seeking advice from another Hyundai dealerships, it was confirmed that the recommended services were not in line with Hyundai's recommended maintenance schedule, adding to my disappointment and frustration. As a result, I incurred an additional cost of $100 plus taxes and fees for a brake fluid flush that was neither due nor recommended by the manufacturer. I believe in honest and transparent customer service, and unfortunately, my recent experience did not meet these expectations. It is imperative for Puente Hills to address this issue promptly to regain their customer's trust and confidence. Thank you for your attention to this matter. More

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Friendly and professional service from the employees. Good quality parts and reasonable cost on repairs. Good quality parts and reasonable cost on repairs. More

by hanwynn Verified Customer Verified Customer

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He’s very helpful, communicative, and attentive. I would definitely come back and have Jae help me out. I would definitely come back and have Jae help me out. More

by GIANNADIAZPORRAZ8 Verified Customer Verified Customer

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Great service and excellent job on making sure our car ran smoothly!! They take the time to make sure ever is in perfect order!!! ran smoothly!! They take the time to make sure ever is in perfect order!!! More

by RON_ORTEGA2000 Verified Customer Verified Customer

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The service advisor was friendly and helpful. The waiting room was clean and even had pastry and coffee. The waiting room was clean and even had pastry and coffee. More

by roverm205 Verified Customer Verified Customer

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Mr Lee good service very kindness and clear in the show room. I'm always good room. I'm always good More

by SUNSCHUN Verified Customer Verified Customer

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The wait is fine. There snack and drink in the break area. Good service so far. There snack and drink in the break area. Good service so far. More

by LINLUVMUSIC1 Verified Customer Verified Customer

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Great service and wonderful employees! I really appreciate it and will be a regular customer next time again. I really appreciate it and will be a regular customer next time again. More

by CHICKAY Verified Customer Verified Customer

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Thank you so much for another wonderful visit to your shop I look forward to seeing you again shop I look forward to seeing you again More

by Chriscollar Verified Customer Verified Customer

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