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Felix Matos
Felix Matos at Universal Nissan
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Felix Matos | Page 9

Sales Manager

Universal Nissan

12785 South Orange Blossom Trail,
Orlando, FL 32837

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4.8
96 Reviews

Dealership Experience

16 yrs, 1 mo

Industry Experience

23 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.8

96 Reviews

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96 Reviews of Felix Matos

September 26, 2021

Dealership Rating
Employee Rating

Awesome service, Richard was very profesional, I’m so happy with my new Nissan Sentra 2021 More

by LISBETHHERNAN02
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Matos, Richard Harris , Alex

Helpful
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Sep 26, 2021

Universal Nissan responded

Thank you for sharing your experience with us! We're happy to hear it went well with Richard and we hope you enjoy your new Sentra. We truly appreciate your feedback! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 22, 2021

Dealership Rating
Employee Rating

Angel Rodriguez and Ruben Matos were Big Help. They made my Visit quick and Fun More

by MONEYPAKI
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben Matos, Collin Petgrave , Angel Rodriguez

Helpful
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Sep 22, 2021

Universal Nissan responded

Thank you for your feedback on your recent visit to Universal Nissan. We're glad to hear that Ruben and Angel were able to assist you and that you had such a positive experience. We look forward to serving you again! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 21, 2021

Dealership Rating
Employee Rating

Very nice people. Follow up after the sale was excellent. Chris Johnson was an excellent salesperson. More

by RENEBOYD1963
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Crespo, Alex Vazquez

Helpful
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Sep 21, 2021

Universal Nissan responded

Rene, Congratulations on your new vehicle! We are so glad that Chris had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 14, 2021

Dealership Rating

I thought Mr. Espinal to be friendly and knowledgeable. HE WAS AWESOME AND I'D GIVEN HIM 10 STARS IF IT'S POSSIBLE. More

by MCUR124
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alfonso Scurry, Juan Espinal

Helpful
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Sep 15, 2021

Universal Nissan responded

Thank you for taking the time to leave us this five-star review! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Juan met your expectations. Thank you again for choosing Universal Nissan, we look forward to having you as one of our valued customers for many more years to come! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

September 02, 2021

Dealership Rating

Everything was supposed to be finalized the night before but when I got there the figures all changed . I ended up waiting all day and left with scar that wasn’t detailed More

by COACHGENESMITH
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Louis CJ Joseph, Juan Crespo, Ruben Matos

Helpful
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Sep 16, 2021

Universal Nissan responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 31, 2021

Dealership Rating
Employee Rating

The universal nissan treated me very well and were very courteous and very kind when I went to buy my car. I am very satisfied and grateful to Mr. Alex Mangual for his kindness and professionalism. More

by BAHIANEGRON38
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alfonso Scurry, John Booth, Jorge Macias, Collin Petgrave , Jonathan Arocho, Lori Bautista, Alexis Mangual

Helpful
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Aug 31, 2021

Universal Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

August 30, 2021

Dealership Rating
Employee Rating

I love my new ROUGE!! Angelo Rodriguez was the best agent! He was knowledgable, patient, and helpful. Ask for Angelo, he will treat you like family! Highly Recommend!! More

by kmalicea17
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Angelo Rivera

Helpful
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Aug 31, 2021

Universal Nissan responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Angelo and hope you enjoy your new Rogue. We truly appreciate your feedback! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 13, 2021

Dealership Rating
Employee Rating

We had a very complicated situation with a lease we wanted to return earlier that the contract but they made it so easy for us to change to a better deal and better car More

by MARIACAROLINA.VALBUENA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Jul 13, 2021

Universal Nissan responded

It's great to hear that our team was able to help you get into a new and better vehicle! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Nissan! Truly the better place to buy Susanna - Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 01, 2021

Dealership Rating

They really try to negotiate with prices and down payments.. Customer services is the best part of this dealership.. They really know how to sell a vehical... I bought 4 cars from this dealer with t More

by DALOT777
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Crespo, Luis Garcia

Helpful
Report | Print
Jul 01, 2021

Universal Nissan responded

Thanks for sharing your thoughts on your recent experience here at Universal Nissan. Thank you for being a loyal customer! We appreciate your business and hope to see you again soon! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

July 01, 2021

Dealership Rating
Employee Rating

It's a nice place with awesome people! Very friendly it's also clear. 👌I will recommend to anyone who wished to buy new or used cars. More

by ROBLES903
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Morris

Helpful
Report | Print
Jul 01, 2021

Universal Nissan responded

Thank you for choosing Universal Nissan, your feedback and rating mean a lot to us. We're glad Will and Felix were able to help, and we hope to see you again! Truly the better place to buy Susanna- Social Media and Digital Reputation Manager scanelon@universalhyundai.com

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