Filomena Powers | Page 2

What an absolute joke of a dealership and staff. I would leave a zero star if I could. If you like to waste your time, have them screw up paperwork, and a surprise charge on your CC months after you I would leave a zero star if I could. If you like to waste your time, have them screw up paperwork, and a surprise charge on your CC months after your purchase, this is definitely the dealer for you. Condescending staff that treat you like trash. Spend your money somewhere else, anywhere else. This dealer and Walter's as a group really specialize in making your experience like xxxx. STAY FAR FAR AWAY. More

Helpful 6

Report | Print

Josh Bryd at Walters Mercedes was great in finding me a car I was looking for. Every time one would come in he remembered to call me and let me know. He found the one I was looking for. He was friendly and car I was looking for. Every time one would come in he remembered to call me and let me know. He found the one I was looking for. He was friendly and helpful and will be sure to give him my business in the future. More

Helpful 0

Report | Print

I was in the market for a blue Certified Pre Owned 2020+ GLS 450 and found Walter's MB of Riverside has one in stock. Had great interactions with Brandi Fink up until the actual dealer visit on 12/23/2022. GLS 450 and found Walter's MB of Riverside has one in stock. Had great interactions with Brandi Fink up until the actual dealer visit on 12/23/2022. First thing I noticed was the dullness and swirl marks all over the exterior. I understand it's a preowned and I do not expect the paint job to be perfect. I pointed this out to Brandi and asked if the dealership may offer an exterior detail or paint correction job and her reply was "Perhaps you should look at new inventory." I was taken back by her response but since I have driven 40+ miles to get here, I let it go (strike one). The test drive was uneventful and we negotiated a little bit on the price. The "best they could do" was take $500 off asking. Before we went up to their finance department, I pointed out that its built sheet indicates the vehicle comes with a cargo cover. I inquired about it and was told she can give me 10% off at their parts department (strike two). During the paperwork process with their finance manager, I inquired about the number of keys it comes with. In my previous experience with certified vehicles, they should come with two (upon calling different MB dealerships in Socal, all said their CPOs come with two). I was told it should be two and we can confirm with Brandi after we are done. And you guessed it, this CPO vehicle only comes with one key (strike three). And by this point, everything has been signed and there is no going back. Purchasing a second key can cost more than $1,000. Brandi offered to reach out to the previous owner and hope for the best. After living with this vehicle for a week, I noticed there's an issue with the front cup holders and there was no front license plate bracket. I reached out to Brandi on 12/28/2022 about this and was told it is not a warranty item on 1/18/2023. As for the front license plate bracket, she "found one" for me as if she's doing me a favor (CA laws require a front plate). Nevertheless, I took the vehicle to another MB dealership and they were able to order the entire cup holder assembly and have the parts ready for me in one business day, all taken care of under warranty (strike four). To be fair, Brandi has replied to all of my inquiries and informed me the previous owner has the second key but for some reason is not willing to return it back to the dealership. The simple fix is simply to provide a second key by the dealership instead of chasing after the previous owner. After giving the dealership more than a month, I ran out of patience and asked Brandi for her manager's contact info. The reply I received was "I have let them know and they will call you back." After a few days of waiting, no one called (strike five), I called the dealership directly and asked for a manager and was connected to Filomena. I informed her of my experience and she said she will call me back in 15 minutes with a quote for the key and the dealership will program it free of charge. I waited for more than two days and no one called me back (strike six). I texted Brandi again on 1/28/2023 and asked if anyone in management will call me back and she said Johnnie Garcia will reach out to me. Johnnie called me on 1/29/2023 and he seemed to be sincere and understanding of my frustration. Johnnie said to me that he will speak with their general manager and see how to make things right. As of the time of this review, 2/2/2023, I have yet to receive the second key, no where to mount the front licence plate, or hear from Johnnie or anyone else from Walter's MB of Riverside (strike seven). I don't believe my experience is typical with this dealership, but it is one empty promise after another with them. And if you see the red flags, just leave. There are other dealerships out there that truly try to earn your business and give you the Mercedes-Benz experience. This will not be my last Mercedes, but you can count on this to be the last time I am buying from this dealership. More

Helpful 0

Report | Print

The experience i had started with Cody and Joe in service, then to Michelle at the front desk then to my salesperson Selvin Pineda then to Michael in finance. Each and every one of them was a profes service, then to Michelle at the front desk then to my salesperson Selvin Pineda then to Michael in finance. Each and every one of them was a professional and went out of their way to accommodate me. I would, and have, recommended this dealership to friends and family and i will definitely use Selvin Pineda again as my salesperson. More

Helpful 0

Report | Print

Filomena Powers, she will make things work most of all will go above and beyond! will go above and beyond! More

Helpful 0

Report | Print

This is the most horrific place to spend your money on the luxurious car. The salesman, Alfonso, and his manager, Tito, will lie to you just to get the deal without giving you the service that you desir the luxurious car. The salesman, Alfonso, and his manager, Tito, will lie to you just to get the deal without giving you the service that you desire. They lie about the car’s features, the price (if you have one in mind from a different dealership), they will tell you they will match, but they will not. There have no knowledge about the car there’re selling! They sold me a car over $100,000 with one key, no manual, no fuel card(EV car) that was supposed to come with. Once they get the deal from you, they leave you in the dark with no support, and if you questioned them, they will become extremely rude. When I asked for the spare key, Alfonso, the sales agent, told me do you want me to pay for one from my own pocket to get your spare key? Before I committed myself to buy the car, Alfonso told me that he has gets the second key for me in a couple of days. Make story short, there are many other Mercedes-Benz dealerships with dedicated employees. So you would rather of visiting a different location without getting harassed at Walter’s MB. More

Helpful 1

Report | Print

This is one of the easiest reviews I’ve ever written. I was treated with respect, courtesy and never any form of pushing. I found Icekk Ortiz, a true gentleman to work with in the purchase of my new car. I was treated with respect, courtesy and never any form of pushing. I found Icekk Ortiz, a true gentleman to work with in the purchase of my new car. He is extremely knowledgeable, sincerely kind and thoughtful to my needs and concerns. I never felt rushed nor was there a question unanswered. This is the second car I have purchased from Icekk and so very pleased with this experience and my new car. Thank you Walters for choosing such excellent staffing. Anyone seeking to lease/purchase or just see what’s available you must go to Walters Mercedes Benz in Riverside. The icing on the cake they also have an OUTSTANDING service department. More

Helpful 0

Report | Print

Dina backer you are very amazing. Fast, professional, reliable, patient and Honest.,..👍 In 1 h 25 min I was out with my baby. See you soon 😊 Fast, professional, reliable, patient and Honest.,..👍 In 1 h 25 min I was out with my baby. See you soon 😊 More

Helpful 0

Report | Print

Very knowledgeable and considerate and kind he make you feel very important Not like others who rushes you into something he give you the customer time To decide and has the patience to deal with you v feel very important Not like others who rushes you into something he give you the customer time To decide and has the patience to deal with you very Kindly I recommend Mr Morris Gaines More

Helpful 0

Report | Print

Icekk Ortiz acted professional at all times, Initiated conversation on many subjects to pass time as we waited for processes to be completed. Was eager to explain all technology in the vehicle and wo conversation on many subjects to pass time as we waited for processes to be completed. Was eager to explain all technology in the vehicle and would not leave until he was certain I was comfortable and understood. Thank you Great experience More

Helpful 0

Report | Print