This is one of the easiest reviews I’ve ever written.
I was treated with respect, courtesy and never any form of pushing. I found Icekk Ortiz, a true gentleman to work with in the purchase of my new car.
I was treated with respect, courtesy and never any form of pushing. I found Icekk Ortiz, a true gentleman to work with in the purchase of my new car. He is extremely knowledgeable, sincerely kind and thoughtful to my needs and concerns. I never felt rushed nor was there a question unanswered. This is the second car I have purchased from Icekk and so very pleased with this experience and my new car. Thank you Walters for choosing such excellent staffing. Anyone seeking to lease/purchase or just see what’s available you must go to Walters Mercedes Benz in Riverside. The icing on the cake they also have an OUTSTANDING service department.
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by mcmegert
Other Employees Tagged:
Tyler Usary
, Brandon Monaco, Icekk Ortiz
Jul 11, 2022 -
Walter's Mercedes-Benz of Riverside responded
Thank you for taking the time to leave us this wonderful review! We are honored by your continued business, and we are so glad that Icekk provided you with the quality service that you deserve! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle and we wish you the safest of travels until we meet again!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
Jul 12, 2022 -
mcmegert responded
Thank you and Thank you for the kind words. Most cases sadly you can’t trust what you are told by dealers, I must say from my heart that’s not true with Walter Dealer
Jul 27, 2022 -
mcmegert responded
Since the purchase of my new car. I feel it needs to be known that their outstanding customer service doesn’t stop after a purchase. I had some unrelated questions that had to do with a previous purchase the neither Filomena, Sales Mgr and Emil, General sales Mgr. and Icekk, sales had no part of but were right there to help. I very much appreciated the time they gave without making me feel embarrassed.or rushed. They listen. I’m extremely happy with Walters Mercedes Benz in Riverside. Love their on going customer care
Dina backer you are very amazing.
Fast, professional, reliable, patient and Honest.,..👍
In 1 h 25 min I was out with my baby.
See you soon 😊
Fast, professional, reliable, patient and Honest.,..👍
In 1 h 25 min I was out with my baby.
See you soon 😊
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by OWL
Other Employees Tagged:
Dina Backer
Jun 30, 2022 -
Walter's Mercedes-Benz of Riverside responded
Thank you for taking the time to leave Dina this wonderful review! It is our pleasure to assist you in any way possible, and she will be honored to hear of your kind words. We wish you the safest of travels until we meet again!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
Very knowledgeable and considerate and kind he make you
feel very important
Not like others who rushes you into something he give you the customer time
To decide and has the patience to deal with you v
feel very important
Not like others who rushes you into something he give you the customer time
To decide and has the patience to deal with you very Kindly I recommend Mr Morris Gaines
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by Terry
May 09, 2022 -
Walter's Mercedes-Benz of Riverside responded
Thank you for taking the time to leave Morris this 5-star review! We are so glad that he took great care of you throughout your visit, and he will be honored to have earned your kind recommendation. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that Morris and the team may help you with.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
May 09, 2022 -
Terry responded
I give Mr Morris Gaines 5 stars for paying attention to the customers are having patience and being very considerate to the customer needs
Icekk Ortiz acted professional at all times, Initiated
conversation on many subjects
to pass time as we waited for processes to be completed.
Was eager to explain all technology in the vehicle and wo
conversation on many subjects
to pass time as we waited for processes to be completed.
Was eager to explain all technology in the vehicle and would not leave until he was certain I was comfortable and understood.
Thank you
Great experience
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by shager14523
Other Employees Tagged:
Emil Iltchi, Icekk Ortiz
Jan 31, 2022 -
Walter's Mercedes-Benz of Riverside responded
We are happy to hear that Icekk took great care of you throughout your visit! It is our pleasure to assist you in any way possible. Thank you so much for your wonderful review! We wish you the safest of travels- on behalf of Icekk and the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
Fantastic upscale dealership in Walter’s Mercedes Benz of
Riverside and excellent service from Raul Ayala. I also found the management team to be extremely helpful. I’m a repeat customer and this is my 3rd n
Riverside and excellent service from Raul Ayala. I also found the management team to be extremely helpful. I’m a repeat customer and this is my 3rd new car using Walter’s.
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by Barry
Nov 18, 2021 -
Walter's Mercedes-Benz of Riverside responded
Barry,
Thank you for taking the time to leave us this excellent review! We are honored by your continued business, and we are so glad that Raul and the team could consistently provide you with the quality service that you deserve! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle-on behalf of the entire team! Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
Well that went downhill fast after the sale. No-one can
answer a phone. Get sent threatening emails. Get hung up on by reception.
Update: Thank you Andy for remedying the situation. So why 3 Stars?
Sa
answer a phone. Get sent threatening emails. Get hung up on by reception.
Update: Thank you Andy for remedying the situation. So why 3 Stars?
Sales and Finance get 5 Stars. They were all excellent and enjoyable to work with.
For other office services and reception.. 1 Star.
I have had no dealings with service and this review in no way reflects on them.
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by tedpaulsen
Other Employees Tagged:
Jeff Helton, Andy Towns, Tony Wasif, Ruby
Sep 27, 2021 -
Walter's Mercedes-Benz of Riverside responded
Ted,
Thank you for taking the time to leave Tony, Jeff, Andy, and Ruby this wonderful review! We are delighted that they provided you with a remarkable and hassle-free experience. We greatly appreciate the opportunity to work with you! We wish you the warmest congratulations on your new vehicle- on behalf of the entire team! Safe travels!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Sean Davisson- General Manager
Have purchased many vehicles throughout the years. At
Walters Mercedes you are truly taken care of from beginning to the end process. I highly recommend going there to get the best deal with the best exp
Walters Mercedes you are truly taken care of from beginning to the end process. I highly recommend going there to get the best deal with the best experience.
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by Asatryan1975
Other Employees Tagged:
Michael Georgie, Joe O’Brien
Jul 23, 2021 -
Walter's Mercedes-Benz of Riverside responded
Thank you so much for taking the time to leave us this 5-star review and recommendation! We are honored to have had the opportunity to work with you, and we are so glad that our team provided you with top-notch service and made your visit an all-around success. It is our pleasure to assist you in any way possible. Please do not hesitate to let us know if there is ever anything more that we may assist you with in the future. Take care!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
Thank you for taking care of my special G550 order, The
whole process was done so clean, simple and faultless. Special thanks to Bryan Fitzpatrick, the General Sales Manager and his entire team, I will re
whole process was done so clean, simple and faultless. Special thanks to Bryan Fitzpatrick, the General Sales Manager and his entire team, I will recommend Walter's Mercedes-Benz.
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by anson
Other Employees Tagged:
Rami Jaouhari, Ian West, Justin, Zabrina
Jul 02, 2021 -
Walter's Mercedes-Benz of Riverside responded
Anson,
Thank you for this wonderful review and recommendation! We are so appreciative of the opportunity to do business with you, and we are thrilled that our team provided you with the smooth and remarkable experience that you deserve. It is our pleasure to assist you in any way possible. Congratulations on your new Mercedes-Benz G550 - on behalf of the entire team! Please drive safely, and do not hesitate to let us know if we may ever be of further assistance to you in the future.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
i have bought many cars from walter’s since the 1990’s.
the interaction is always outstanding. the sales team is proactive and non pressuring. the service department is at the top of their game and p
the interaction is always outstanding. the sales team is proactive and non pressuring. the service department is at the top of their game and provides excellent results. i would not buy a mercedes from anywhere else. thank you
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by doc lally
Jun 14, 2021 -
Walter's Mercedes-Benz of Riverside responded
We are honored to have your confidence and loyalty, and we are thrilled that we could consistently provide you with the quality service that you so much deserve! We thank you for continuing to confide in our dealership with your automotive needs, and we will certainly provide you with nothing less than the same 5-star service in the years to come!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager
Jun 14, 2021 -
doc lally responded
Mr Fitzpatrick, you have a first class team conducting first class business. always a pleasure to deal with your dealership thx doc
Alphonso and Michael Georgie, our finance person were
very kind, professional, respectful and very informative. They took time with us and never rushed us or made us feel pressured
very kind, professional, respectful and very informative. They took time with us and never rushed us or made us feel pressured
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by Janicemadnick
May 04, 2021 -
Walter's Mercedes-Benz of Riverside responded
Janice,
Thank you so much for your positive feedback! We are happy to hear that Alfonso and Michael took great care of you and ensured that your visit was seamless- from beginning to end! We greatly appreciate the opportunity to work with you, and we congratulate you on your new vehicle- on behalf of the entire team!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Bryan Fitzpatrick - General Sales Manager