Filomena Powers | Page 6

Excellent experience with great people Overall great experience with salesperson Eddy Elsayed, Manager Fhilomena Powers, General Manager Ray Burke, Kristin Escobedo and Ari Abdolhossieni Overall great experience with salesperson Eddy Elsayed, Manager Fhilomena Powers, General Manager Ray Burke, Kristin Escobedo and Ari Abdolhossieni From beginning to end they were very professional, helpful, and welcoming. The experience went smoothly with all personnel at Walter's working together to accomplish the goal of my purchase of a vehicle. I would definitely recommend Walter's and all personnel involved to everyone. More

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Amazing customer service time and time again. Ray Burke and his team, especially Dina and Filomena, gave a complete 5star service during my recent new lease experience... from sending bespoke pers Ray Burke and his team, especially Dina and Filomena, gave a complete 5star service during my recent new lease experience... from sending bespoke personal video clips of new cars coming into the dealership to personally dropping off my new GLE 450 2020 SUV to my home address... Amazing service Ray.. i'm not going anywhere else for my future vehicles. Thank you More

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Walter’s Mercedes...Untouchable! Thank you to Walter’s Mercedes for our new AMAZING car (2019, GLC300). At Walter’s, each and every person works together as a first-class team with e Thank you to Walter’s Mercedes for our new AMAZING car (2019, GLC300). At Walter’s, each and every person works together as a first-class team with excellent communication skills. They are all attentive, knowledgeable, kind, considerate and fun! We LOVE our new car and it is worth every penny! Thank you, Rene, Filomena, Emil, Andy, and Alex!! More

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AMAZING RAUL AYALA AND ANDREW My loyalty to Walter Mercedes I bought my first Mercedes car thirty years ago from Mr Walter sr he was such a wonderful person he always treats peop My loyalty to Walter Mercedes I bought my first Mercedes car thirty years ago from Mr Walter sr he was such a wonderful person he always treats people like family. I love the product so I keeps coming back to Walter's Mercedes. The drive is AMAZING. THank you I just wanted to say Raul Ayala and Andrew make stay with me until the deal was done.. More

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30,000 mile service My service advisor, J.R., is always helpful, resourceful, and gets me in and out efficiently. I trust this dealership. In the 7 years I have been ta My service advisor, J.R., is always helpful, resourceful, and gets me in and out efficiently. I trust this dealership. In the 7 years I have been taking my cars there I have always had great experiences. More

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Very organized and big inventory and best price I got the best sales service by explanation about the cars and got the best price with no loosing time to nogasiate to reach the best I really recom I got the best sales service by explanation about the cars and got the best price with no loosing time to nogasiate to reach the best I really recomend walters as i spent long time with ftetcher jones and now i am walters custmer More

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LeNard Baker Very helpful worked hard to find me the Mercedes I likeed! Hard working and polite Over and above my expectations! I will recommend him to all of m Very helpful worked hard to find me the Mercedes I likeed! Hard working and polite Over and above my expectations! I will recommend him to all of my friends and relatives! More

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Great Service The backup camera stopped working. I called and spoke with the service department reception, described the problem and she made an appointment for th The backup camera stopped working. I called and spoke with the service department reception, described the problem and she made an appointment for the same day. Austin Schneider greeted me when I arrived. I have worked with him before. Austin is very efficient and assured me that he would get this repaired ASAP. He offered a loaner car but I did not need that this day so he arranged for an Uber driver to take me home. Walter's did not have a replacement camera so the car had to stay there for the night. Next mid morning Austin called telling me that the car is ready and of course washed. He arranged for another Uber driver. Walter's and their employees go the extra mile to make you feel special and appreciated for choosing them for purchasing and servicing your Mercedes. More

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Great work by Andrew Wagner! I saw an ad for a S550 Cabriolet and called in and talked to Christian Garcia - he was a great guy and down to earth! I made an appointment to test d I saw an ad for a S550 Cabriolet and called in and talked to Christian Garcia - he was a great guy and down to earth! I made an appointment to test drive the car the next day and because of traffic on my way out Christian could not be there but had Andrew Wagner help me. I was impressed by the knowledge and friendliness of Andrew who treated my daughter and me well. I have been to Fletcher Jones in the past and did not get that feeling at all. Andrew let me take the car on a long test drive and we discussed the price and the features of the car. Andrew walked me through a lot of the features and I felt bad for him because it was hot and he was in a suit, but he smiled the whole time. I decided to check with my credit union for financing and most dealers put the pressure on to buy it and take it home but Andrew understood and I got financing the next day with my credit union and called Andrew who ended up coming to my home to deliver the car and go through all the bells and whistles all over again. It was one of the best buying experiences I have had at a dealership and I have been to many. I highly recommend both Walters and Andrew Wagner. More

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Lies lies and more lies. Do they ever stop? A lot of unnecessary lying going on in this place, from financing to sales. Financing told me I had to buy this warranty right then and there or Merce A lot of unnecessary lying going on in this place, from financing to sales. Financing told me I had to buy this warranty right then and there or Mercedes wouldn't honor it. I bought a car on July 4th and I still don't have my key and manual. The car locked down on me and I had no instructions. Andrew my sales person closed my deal and he was done. He never reached out to see if all was well after that. Raul is a great guy but does what he is told to do only. Filomena promised me she would have keys and manual delivered. the problem with that is they never called or delivered to me. I went to the dealership and they still didn't even have them. No apologies from anyone. She said she told Andrew and them to apologize. I don't know who them is. Well, he didn't and neither did she.Ray Burke never returned my call. Soo much more to this story. My worst car buying experience ever in life. More

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