Frank Bender
Frank Bender at Murray Ford of Starke
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Frank Bender | Page 3

Used Car Manager

Murray Ford of Starke

13447 US-301
Starke, FL 32091

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4.7
242 Reviews

Dealership Experience

6 yrs, 3 mos

Industry Experience

34 yrs, 7 mos

Languages Spoken

English English

4.7

242 Reviews

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242 Reviews of Frank Bender

September 22, 2022

Dealership Rating
Employee Rating

My sales man Nick was helpful and awesome. Our financial guy Joey was cool too. It was a great experience. More

by melagil1083
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Faulkner , Nick Dittmar

Sep 24, 2022

Murray Ford of Starke responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

September 22, 2022

Dealership Rating
Employee Rating

It was the most pleased and easiest and less stressful experience I’ve ever had and the service was bad none the best service I’ve ever had and they done more things for us that they didn’t have to do and More

by Scott feagle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 24, 2022

Murray Ford of Starke responded

Hi Scott, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

September 15, 2022

Dealership Rating
Employee Rating

Excellent service. Salesman had everything ready to go when I arrived. Finance was very fast with all the requirements. Overall very good dealership and friendly staff. More

by CARL-BARNES
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Faulkner, Mike Walsh

Sep 17, 2022

Murray Ford of Starke responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

August 12, 2022

Dealership Rating
Employee Rating

Great experience dealing with the guys at Murray Ford. Frank was extremely helpful. I would definitely recommend this dealership. More

by danjax81
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Oster

Aug 15, 2022

Murray Ford of Starke responded

Hello, we are happy we could make your experience a positive one! Thanks for the recommendation, and have an amazing day!

August 12, 2022

Dealership Rating

Process went smoothly, although there are a couple things I’m not happy about.. I was given incorrect information about the warranty.. also was told I would be given a certain amount for my trade in, that nu More

by Tori.picard75
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Faulkner , Sydney Bailey

August 06, 2022

Dealership Rating
Employee Rating

Best car buying experience, smoth easy process, friendly nice staff , worked with me around my schedule More

by ccroske
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 08, 2022

Murray Ford of Starke responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 29, 2022

Dealership Rating
Employee Rating

They was good service, Dyland showed us good kindness with helping us with any issue or concerns we had. More

by Kelvindavis
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carol Still, Mark Andrews , Dylan Gaffney, Rick Oster

Aug 01, 2022

Murray Ford of Starke responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

Aug 01, 2022

Kelvindavis responded

Great job

Aug 01, 2022

Kelvindavis responded

Look forward to my next truck

July 26, 2022

Dealership Rating
Employee Rating

I was promised 4 brand new tires, when we go to sign the paperwork they won’t put new tires on the vehicle. I was promised they would order new cup holders because the vehicle came without them, they said t More

by samuelsethcamp
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rusty Anderson , Sydney Bailey

Jul 26, 2022

samuelsethcamp responded

I was promised 4 brand new tires, when we go to sign the paperwork they won’t put new tires on the vehicle. I was promised they would order new cup holders because the vehicle came without them, they said they wouldn’t do that either. There’s a 1 inch area to the A post where the paint is peeling and they said that it was covered under warranty and they still have yet to fix it. There is also an open recall on the vehicle that they said they fixed but they did not. And I’ve always been the one to get in touch with them.

Jul 28, 2022

Murray Ford of Starke responded

Hello! I'm Ginger, the Customer Service Liaison of Murray Ford of Starke. I was initially disappointed with the details of your review, so I worked to find out what happened since this is not our norm. I discovered that the four tires were not included because instead they gave you $3500 over what your trade in was worth retail which was explained. Your salesman ordered the cup inserts for you the day of closing (July 21st) and in fact paid for them himself. They arrived (July 26th) the day of your above review and you picked them up from him the next day (July 27th). The cup holder inserts are not something dealerships keep a supply of in stock. In regards to the recall, I found out that there are no current recalls on your vehicle and the one that was mentioned by you was already performed in our thorough pre-sale inspection (the month prior to the sale). Our dealership is 100% dedicated to the safety of all drivers and would never sell a vehicle that had Ford recalls issued. I hope that this has reassured you of the quality care we strive to give every customer everyday.

July 23, 2022

Dealership Rating

Very good I am happy exalent I am glad I went to Murray ford it’s good More

by jeffcrews58
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Jacob Houk

Jul 27, 2022

Murray Ford of Starke responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 23, 2022

Dealership Rating
Employee Rating

Great customer service. Phenomenal sales and management team who are true to their word. I plan on purchasing from Murray Ford in the future. More

by J
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rusty

Jul 27, 2022

Murray Ford of Starke responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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