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Frank Kelly
Frank Kelly at Spitzer Jeep RAM Brook Park

Frank Kelly | Page 2

Service Manager

Spitzer Jeep RAM Brook Park

13001 Brookpark Rd
Brook Park, OH 44142

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3.6
14 Reviews
3.6

14 Reviews

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14 Reviews of Frank Kelly

November 13, 2025

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Employee Rating

Amazing service! Great people! Felt very respected and cared for! I would recommend for your vehicles needs. More

by Tonyscina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Black, Jim Crail, Denise Baker, Ian Tillman

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Nov 13, 2025

Spitzer Jeep RAM Brook Park responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 11, 2025

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Employee Rating

I brought my vehicle in in late September October 10th, the vehicle was supposedly fixed. I picked up vehicle immediately after pulling out of the lot had to return to the lot. Because the truck was not fi More

by e.neiner27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Paul Wilson, Jim Crail, Kim Boutell, Sean Mangan, Laura McKinley, Marangelis Fontanez , Victoria Denis, Noah Linen, Joseph Smakula

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Nov 14, 2025

Spitzer Jeep RAM Brook Park responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Nov 14, 2025

Spitzer Jeep RAM Brook Park responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 09, 2025

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Employee Rating

Courteous, knowledgeable staff in the service department. Very pleased with the professionalism and ease of getting repairs done. More

by lconrad55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 10, 2025

Spitzer Jeep RAM Brook Park responded

Thanks for sharing about your experience with Spitzer Jeep RAM Brook Park. We appreciate your business and hope to see you again soon!

October 05, 2025

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Employee Rating

5 weeks service on my 2020 not fixed. no return call from manager Frank. Will not take my call at all. Charged me for my loaner. My truck is currently at another mechanic because spitzler More

by nationwidebuying
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 08, 2025

Spitzer Jeep RAM Brook Park responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Oct 08, 2025

Spitzer Jeep RAM Brook Park responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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