Frank Nieves | Page 6

Excellent Customer Service First I would like to give honor to God and thank Him for answering my prayers. This is my second 4 Runner. I purchased my first in 2004 and still run First I would like to give honor to God and thank Him for answering my prayers. This is my second 4 Runner. I purchased my first in 2004 and still running. Quincy Smith was the salesman I had the pleasure of working with the first time and again with this vehicle. He made my experience enjoyable. His expertise and confidence in the company and it's product assured me I was making the right purchase again. Frank helped me get the best rate and Gary gave me a more than fair deal for my trade. I appreciate the experience of honesty, integrity and excellent Customer service. Quincy Smith is the bomb.com and should be in line for a promotion...Great Salesman. Thank you again for the experience. Laura Stewart. More

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Jose Guerrero is a great Salesperson! This is a great dealership. I like their no haggle policy. The offer they gave me on my new Toyota was very fair, and all the personnel there in sal This is a great dealership. I like their no haggle policy. The offer they gave me on my new Toyota was very fair, and all the personnel there in sales are honest, respectful, informative, and nice. They went the extra mile in getting us the vehicle we wanted from another Toyota dealer when the one we originally picked was not available from their inventory. I must say, Jose Guerrero was a treasure to have for our salesperson. He is a car guy, not just a salesperson, I could tell. Like me, he loves cars, and, it seemed to me, he loves making sure people are matched up with the car they will love to own and drive. He is so hard working, very willing to take us on test drive, explained everything about the vehicle and how to work it, responsive to our cell phone calks, and messages, etc. I am a detail man, had a lot of questions. He seems to know every single detail of every single car they have in the Toyota line. I couldn't stump him, even with a question about the vortex inhibitors on the mirror and back bumper edge of the vehicle!! Now, I don't know about the service department yet, as I have not had service to my vehicle yet, so I can't rate them. I know the vehicle was detailed perfectly when I picked it up. I did have to set up an appointment to have accessories applied, and the scheduling was smooth for that, and Zee in that department took time out of his busy day to talk about the installation of my roof racks, and that he will show me how to took them off and put them back on, which I want to do. So, that's going the extra mile for him. All in all, a great experience. I had never bought a new car before, only used cars, from people or other dealers, and those experiences were almost never good, so I was pleasantly surprised. More

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Excellent customer service and experience Carlos was very familiar with the vehicle we wanted to purchase, had a command of the services, warranties and competently addressed our questions and Carlos was very familiar with the vehicle we wanted to purchase, had a command of the services, warranties and competently addressed our questions and concerns. He took the time necessary for my wife and I to understand what we were buying. In addition, as we requested, Carlos ensured that minor cosmetic issues were taken care of prior to delivery. Finally, Carlos walked us through all the features of the car, set up our phones and spent the time necessary to familiarize us with the car we just bought. We are loyal to another Toyota dealership in CT. However, this time, they did not have what we were looking for readily available. We had never been to A-1 prior to this purchase but took a shot at a dealership we knew nothing about. Glad we did - the experience was positive and we were treated with patience, respect and courtesy. We responded in kind. Would gladly recommend A-1 to anyone. More

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Professional, courteous, no hassle dealership I recently purchased a new Avalon from A-1 Toyota. Frank Mikolike, the salesman I dealt with, provided me up front with a very competitive purchase p I recently purchased a new Avalon from A-1 Toyota. Frank Mikolike, the salesman I dealt with, provided me up front with a very competitive purchase price for the car and a fair price for my trade-in vehicle. Frank and the other people I dealt with at A-1 were professional and courteous. More

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Amazing Went to three different dealers on the same day and the experience was exhausting. When we got to A1 Toyota we were greeted and pointed in the right d Went to three different dealers on the same day and the experience was exhausting. When we got to A1 Toyota we were greeted and pointed in the right direction immediately. Amjad Alhajjali came over to us and ask how can he help our family because we were looking for a car for my son. I told him what I seen on the internet and he came right back with the keys. We went for a test drive then did some paperwork to hold the car because we were going to check out another dealership for a different car. They didn’t even hassle us about doing that they said it was a great idea. I was very impressed by this needless to say after seeing the other car my son chose the Toyota because of the wonderful experience we had. We call the back and Amjad Alhajjali got Frank Nieves to get started on the financing by the time we got back it was done just had to sign everything and leave it was the best time I ever had purchasing a car. Thanks A1 Toyota More

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Service My dealings with Carlos were great and very helpfull.He was very helpfull even after sales were complete.Frank in finance was also very helpful. Over My dealings with Carlos were great and very helpfull.He was very helpfull even after sales were complete.Frank in finance was also very helpful. Over all great experience. More

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Will Always Choose A-1 My experience at A-1 was unlike any other I’ve ever had! From the beginning John was very helpful and upfront and it was so refreshing! He listened to My experience at A-1 was unlike any other I’ve ever had! From the beginning John was very helpful and upfront and it was so refreshing! He listened to what I wanted and provided great feedback and answered all of my questions knowledgeably. Sunny also helped a great deal, and he provided me all of my options so that I was able to make an informed decision. I was so confident in these guys and what they were telling me that I bought a car 4 days later! I’m so happy to have a dealership that I trust, and I will definitely be sticking with them! More

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Everyone was very friendly and understanding. This dealership is very clean and friendly. My sales person, Mike Grove is very nice, patient and not aggressive. I went home happy with the car and e This dealership is very clean and friendly. My sales person, Mike Grove is very nice, patient and not aggressive. I went home happy with the car and everyone involved. I'd recommend anyone who asks to shop for vehicles at A1 Toyota in New Haven, CT. The people there know my family because all our Toyota were bought at A1. More

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Quick easy purchase that was unexpected My lease was coming up in a few months so we stopped in to discuss options. Kevin was appreciative and cooperative in discussing options. There was My lease was coming up in a few months so we stopped in to discuss options. Kevin was appreciative and cooperative in discussing options. There was another truck on the lot that was nice but not exactly what I wanted. Kevin and his management staff demonstrated flexibility in creating an attractive package for me and I ended up buying the truck the next day. More

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Great buying experience in rough circumstances Love A-1 Toyota! Frank M. and everyone else were great! Had an accident and car was almost a total loss. Had been planning on buying a new car, so d Love A-1 Toyota! Frank M. and everyone else were great! Had an accident and car was almost a total loss. Had been planning on buying a new car, so didn’t want to rent and bother with switching cars twice. Needed a car now. Had the crashed car towed to the dealer after calling from the accident site. Got what I wanted at a good price, and quickly. Worked with me concerning my ‘trade in’ or whether it made sense to donate it. Helpful, informative and pleasant at every step in the process. Have purchased from A-1 before and had a great experience before. A-1 Toyota has earned my highest recommendation and continues to live up to it each time! More

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