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Frank Perez
822 Reviews
822 Reviews
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822 Reviews of Frank Perez
March 09, 2022
FREE Diet Dr Pepper! Enough Said! Great communications both from the service rep and the technician. Got the job done quickly and perfectly. Did I mention the free ic Enough Said! Great communications both from the service rep and the technician. Got the job done quickly and perfectly. Did I mention the free ice? All of the service reps are awesome to work with. More
by dbkite
Verified CustomerOther Employees Tagged: Jesse Martinez, Jacob Haro , Kevin Hurd
March 08, 2022
I wish I could have given more stars. My initial experience was very good. My technician was friendly and attentive. But things went downhill from there. Here is what happened: After My initial experience was very good. My technician was friendly and attentive. But things went downhill from there. Here is what happened: After all the indicator lights came on on my dashboard, I learned my car needed a repair that had to be done by a dealership. I was worried about the expense since dealerships charge more than my regular shop. I took the car to Ken Garff in Riverdale. When he first met me, my tech wrote down my VIN and soon told me the repair was under warranty. I was very grateful, so when he suggested I complete $1600+ of maintenance in addition to the warranteed work, I decided I would at Ken Garff rather than at my regular shop. The work took a full week to complete because the warranteed part was not in stock. I was a bit frustrated but understood that it was no one’s fault. I paid my bill and picked up my car, which seemed fully repaired. Several days later, my tech began calling me. He said my repair was actually not under warranty after all—he said my VIN was not in the batch of VINs included. He said I would need to pay for the repair after all, or at least for the part. I was baffled. The more I thought about it, the more I disagreed. He had my VIN at the time he told me of the warranty coverage, so he knew whether or not my car was included. I felt manipulated since I certainly would not have done the $1600+ in maintenance at the dealership if I had the other repair to pay for out of pocket too. I was already pretty unhappy with my treatment at this point, but then something happened to push things over the top. A couple of weeks after Ken Garff’s work, the indicator lights that had come on before came on again. Not wanting to deal with KG anymore, I took my car to a different dealership. What was wrong with it? A bunch of the parts that had been removed for the initial work had not been tightened down properly when they were (re)attached!! I am out more money for that mistake now, too, because I couldn’t even trust KG enough to return to have them fix the problem they caused through poor workmanship. Very disappointed! More
by be_marching
March 02, 2022
The Riverdale Ken Garff Honda is a good service center. Just like any dealer you typically pay more, but you know you are getting quality parts and service. Honda parts are typically more, and they have Just like any dealer you typically pay more, but you know you are getting quality parts and service. Honda parts are typically more, and they have a reputation to live up to. I've had other brand name parts that didn't last as long and so back into the shop you go. If you can afford it or budget it, pay a little more. It will pay for it self in the long run. The shuttle service is very nice, especially if you have to go back to work or do other errands while they work on the vehicle. It's easy to call the shuttle and they come pick you up where they took you. The Honda shuttle feels safer when they drive, unlike other shuttle services. However, sometimes they are in a hurry and its scarry, but you are in good hands. More
by danielcombs1
Other Employees Tagged: Rick Johnson , Collin Gum, Steve - the Shuttle Driver
February 24, 2022
There was 1 hiccup, but was taken care of, well done. ..well done...well done... ..well done...well done... More
by dannylimit
Other Employees Tagged: Jesse Martinez
February 24, 2022
I made a mistake entering the one fluid to my sons car. I called the service department and spoke with Frank. He was above and beyond helpful. I was able to have the car flushed of the fluid and ready to I called the service department and spoke with Frank. He was above and beyond helpful. I was able to have the car flushed of the fluid and ready to pickup prior to my son having to leave for school that afternoon. I was super thankful for the help and service. Frank is top notch ! More
by chelm56
February 19, 2022
Customer Service friendly, Environment friendly, staff were very friendly and helpful & always made customer first were very friendly and helpful & always made customer first More
by juliangandarilla562
Other Employees Tagged: Rick Johnson, Josh Caldwell, Alex Ruiz, Jesse Martinez, Jacob Haro , Sadie Gray, Collin Gum, Kevin Hurd
February 17, 2022
We have always been taken care of at Ken Garff Honda in Riverdale. We appreciate the service we have received from purchase to customer care “shout out to Jeremy Butler! He is the best!!!” He literally cam Riverdale. We appreciate the service we have received from purchase to customer care “shout out to Jeremy Butler! He is the best!!!” He literally came to us to make sure we were satisfied and that is above and beyond anything we have ever seen with a new purchase. While We find it upsetting that we have to pay for diagnostics even though we paid for the extended warranty, We still appreciate there services and have always taken our accord back due to that. Since day one our accord has been serviced by Ken Garff Honda in Riverdale and it will continue to be cared for there. Oil changes, trans fluid changes ext. they are the best! More
by Steve Hart
Other Employees Tagged: Jeremy Butler
February 16, 2022
The service department was beyond rude and disrespectful. I went to them to get my sensors checked because they were going off and to get my key fob/chip because I bought my 2022 Civic in August when the chi I went to them to get my sensors checked because they were going off and to get my key fob/chip because I bought my 2022 Civic in August when the chip shortage was happening. The guy I was talking to was laughing at me and mocking me after he told me I needed to pay for it, I told him I shouldn’t have to pay for it because I never got it and only have one key fob. He proceeded to talk to me as if I was stupid. Then he said he needed to go “check in the back” to see if what I was saying is true. 30 minutes later, he comes out and says “okay we’ll get your car done for you.”. He was still acting as if everything I said was the dumbest thing he’d ever heard. I come back to pick up my car, they hid the key fob and didn’t tell me where it was. I had to search through my car for it. And a few hours later all of my sensors came on. They essentially did nothing to fix the issue. So I went down to Ken Garff Downtown, where I purchased my car, because they were so respectful, nice and helpful. Turns out there were a few issues with my car, it needed a new sensor and a bearing for my ABS. They fixed it in no time and treated me with the utmost respect. Do not waste your time with Honda Riverdale. More
by CHANDLERPETERSON87
Dealership Inventory (217 Vehicles)
2016 Jeep Patriot
used
Deep Cherry Red Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
