Frank Russo | Page 2

I went to this company to have a nail removed from my tire, they went as far as to remove the splash shield and did not put the screws back. As I was driving back home, the Splash shield fell off in the tire, they went as far as to remove the splash shield and did not put the screws back. As I was driving back home, the Splash shield fell off in the middle of the Garden State parkway. The same day they were supposed to order me a replacement for a defective tire inflator for my 2023 Honda Accord. They placed the order and informed me it was on backorder. On January 6th, I received an email that the item was ready to pick up. I drove there to get the new tire inflator. The service advisor pulled out the sealant from the one tire inflator with force, which caused it to leak. He took my car keys from me and went to my car for at least 30 minutes to put the new tire inflator together. He came to grab me and informed me that everything was ready. I asked him if I could test the new inflator to see if it's working properly. I pushed the power button 5-10 seconds after the thing exploded which caused me to be unconscious for at least 15 seconds. The tire inflator cuts my forehead, damage my right ear, damage my eyes, thumb, and pinky finger. It caused me to go to the hospital the same day due to the sealant in my eye, and right ear consistently ringing until now. They propose no solutions I am working with lawyers to take them to court. See the pictures on their Google Page review page. My ear is damage, I had a lawyer. I will hire a new lawyer to take them to court. More

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Omari was as helpful as ever when my husband and I, and our son leased and purchased our cars this week. This was our third lease/purchase with Omari's help at DCH Honda. Our negotiations, delivery of vehi our son leased and purchased our cars this week. This was our third lease/purchase with Omari's help at DCH Honda. Our negotiations, delivery of vehicles, and dealings with the financial manager made the transactions smoothly. We were pleased with the free oil changes, and covered services for our new vehicles. We have been very satisfied with the quality of DCH Honda and the convenient service hours. More

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Another fantastic experience at DCH Honda of Paramus. Ralph was great. I walked in without an appointment battery trouble. They were so busy, but Ralph,service adviser took care of me. Great people the Ralph was great. I walked in without an appointment battery trouble. They were so busy, but Ralph,service adviser took care of me. Great people there on top of everything. And. koodo's to Tracy who stepped in at the end and took care of my paperwork overall great experience. More

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Alex "the DUDE" always make us comfortable every time we buy and lease a vehicle from DCH Paramus Honda. He makes the deal done always. He is a family to us. Love this dealership and the people who works th buy and lease a vehicle from DCH Paramus Honda. He makes the deal done always. He is a family to us. Love this dealership and the people who works there including the service department!!! More

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I have 2 Hondas and every time I bring my car all Service advisors are very nice, Natasha Nedd is very knowledgeable, very friendly. advisors are very nice, Natasha Nedd is very knowledgeable, very friendly. More

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Natasha Nedd is an extremely valuable contact at your facility. She’s a Manager who literally does whatever research is necessary to figure out and alleviate whatever problem I may experiencing. She als facility. She’s a Manager who literally does whatever research is necessary to figure out and alleviate whatever problem I may experiencing. She also understands the value of my time as well as understanding that a person’s financial resources have limitations also. Based on that she is able to expertly advise me of what needs to be done based on urgency and necessity. I bought my first Honda at DCH in 2000 and have always been very pleased with the level of service I have received from your service department. However, Ms. Nedd has certainly raised that bar significantly. More

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On 01/18/2023 I leased a car from DCH Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely profession Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely professional, and kind. The process was fast not because I was rushed but because their transparency and professionalism put me at ease. Kay took her time to connect to the things I wanted in the car and was genuinely interested in my wants and concerns about the process. Jerrod was friendly and extremely helpful. He explained the whole process clearly and made us feel calm during a process that in my past lease was less than pleasant. The 5 Stars belong to them two (2). They are the kind of employees every dealership should have. And they are the reason why I would 100% recommend this dealership for car leasing and buying. Sadly, there was an unfortunate part to my experience, this was specifically with the Service Department. The day after I got the car, I tried lowering my back windows, unfortunately they had a horribly loud squishing sound. I called Jerrod and Kay and they were extremely attentive (proof that they are amazing). I went into the dealership and was greeted by Jerrod. The person in the Service Department was refusing to take care of me, according to her because her technicians were gone(lie), she wanted me to leave my car and send me home in an Uber, without even knowing what the problem was, remember, this is a NEW CAR. Only after we spoke to a manager did they bother to look at the car. It was determined that they needed to order a part to resolve the problem (ON A NEW CAR). They said that the part would be in Monday the 23rd. The ONLY call I received one that day and through the whole process from the Service department was on 1/23/2023 asking me to tell them how satisfied did I feel about the work they had done on my car. I told her nothing had been done and that as a matter of fact, I was still waiting to be contacted for the actual service. She then put me on hold to find out what the status was and then rudely told me I had to wait because the parts weren't there. When I asked her what her name was she said “SAM”, and spelled it out, once again rudely. Today 01/28/2023 as I felt frustrated and disappointed because they had still not called me, I called the dealership myself, I was told the part had arrived Saturday and that I needed to make an appointment. She made me the appointment for today @ 930am. I asked how I would get back to work after dropping off the car, she said "I don't know, we do not have shuttle service". I asked to speak to a manager before heading out there, she said no managers were available until 10am. It is funny that she said that because when I got there, FRANK who was very nice(reason why this review went from 1 start to 3), ordered me a Lyft to get to work and one to get back to pick up the car. I think this whole experience in the Service department would have gone better if they would have communicated efficiently and if their team were trained to treat customers with more professionalism and respect. A brand new car should not have to receive this kind of service, I was understanding of the fact that things can happen, but the service department failed in communicating and in empathizing with a customer who in reality has all the right to be upset, and instead was understanding with them. If I would have gone in there rudely and screaming at people, maybe they would have done differently, but because I was calm and waiting they thought that they could take advantage and treat me however they wanted. 100% buy your car here, but get it service somewhere else. More

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I would like to commend Frank Russo, Senior Service Advisor, for his attention to detail and always being available when called upon. Frank has assisted me many times. Always professional, understandin Advisor, for his attention to detail and always being available when called upon. Frank has assisted me many times. Always professional, understanding and patient. My senior sales consultant, Mohammed Ziyadeh, was a pleasure to work with. He was professional at the same time being personable. Overall great experience. More

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Wonderful! Very kindness. Next car is again here. My old car good price sale is good. Very kindness. Next car is again here. My old car good price sale is good. More

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We worked with Joshua Laroche who was very nice and helpful even after we leased a car. everybody there are very nice helpful even after we leased a car. everybody there are very nice More

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