Frank "The Tank" Walsh | Page 4

Was it just coincidence, an honest mistake or something else I guess they say hindsight is 20/20, what a year for that phrase. Also, if its too good to be true, it probably is, yup that’s for sure. Trust but v I guess they say hindsight is 20/20, what a year for that phrase. Also, if its too good to be true, it probably is, yup that’s for sure. Trust but verify is another good one, but who needs trust when you have used car salesman that are the most upstanding honest creatures on this earth? I really don’t enjoy having to write this all out and broadcasting, but if the sales folks are asking for my review, then all I can do is be honest. I was an out of town buyer and so I asked a ton of questions and asked for additional pictures over text and email over several days because I wanted to do my due diligence because I’ve been burned on deals before. The vehicle was a few hours away, so I clearly needed to do my homework to justify the time and gas money. In the end, I trusted the information I was given because this wasn’t some fly by night dealership, I figured they knew their stuff and weren’t in the habit of misleading people, because I couldn’t imagine a Toyota dealer employing such people. Also, even though the vehicle was listed “as is no warranty” I knew I was incurring a certain level of risk, but hey if someone says they have a one owner Toyota with roughly 100k miles that’s been serviced at their dealership most of its life and is really clean with no mechanical issues, then why not? Never mind that its has some accident history from a few years ago, the airbags didn’t deploy so it wasn’t a big deal, right? Come to find out there was MAJOR structural damage, as in a significant part of the frame was replaced. Somehow that detail didn’t come up over phone, email, text, and in person, what a coincidence. Then there’s the conversation about verifying the wet matter I could see near the power steering pump on the passenger side of the engine after the test drive. Some major power steering repairs were done, could we have service check that out a minute? The ensuing response, its too late on a Friday for that, we don’t have a service guy available, besides it just got out of detail so I think there’s just some water still on there. Unfortunately I trusted them too much at that point because I had been blinded by their false assurances. That should have been a clear signal and I should have driven home right then, but I didn’t. I figured the service guys had checked things over enough times because they spend a few thousand in service so why push the issue? Speaking of service, allegedly there was a pre-sales multi-point inspection that was performed by their service department, as of this writing they haven’t produced it even though it is supposed to be available online (somehow its just missing!). I requested the documents a few times and the best I was provided was the service order for the few thousands in repair they put in, so I figured since they repaired those items, they must have hit the high points and anything else outstanding would be minor, wrong! Turns out that when I brought the then purchased vehicle to my local Toyota dealership, after paying them to perform a multipoint inspection, they found that the alleged power steering wetness was engine oil and the entire back side of the engine was covered in oil! I wonder where that came from? Side note, it only took a few days for the local dealer’s inspection to show up online. It seems at this point the pre-sale inspection report has gone missing...stay tuned I guess? I did my best to escalate my concerns with the sales manager and unfortunately I got the “as is” cold shoulder. In the past week, I’ve spoken the most with the service manager who has been really helpful and seems genuinely stumped by the situation. I can’t imagine this situation recreating itself at any major dealer, but this shows its possible, so my advice to anyone out there is to just be careful and follow those old sayings I started with. More

Helpful 1

Report | Print

Overall, buying experience exceeded our expectations. Helpful and accommodating staff. Frank Walsh took the time to explain the unique features of the Camry and answered all questions. Greatly appreciated Helpful and accommodating staff. Frank Walsh took the time to explain the unique features of the Camry and answered all questions. Greatly appreciated! Thank-you very much! More

Helpful 0

Report | Print

Frank did an amazing job excellent customer service! I would recommend Frank anytime for an easy smooth car buying experience. Pappas really does a great job! would recommend Frank anytime for an easy smooth car buying experience. Pappas really does a great job! More

Helpful 0

Report | Print

Contacted "Tank" with exactly what I was looking for. The SUV I wanted wasn't in my price range, so he showed me another SUV that I fell in love with. He came in with the perfect deal and took excellent care SUV I wanted wasn't in my price range, so he showed me another SUV that I fell in love with. He came in with the perfect deal and took excellent care of us! This is the 2nd car I have bought from him. Thanks Tank! More

Helpful 0

Report | Print

Wish I could give him more than 5 stars We purchased a 2020 Toyota Sienna XLE from Frank Walsh on August 3, 2019 to have it modified for wheelchair accessibility. It was by far the easiest, We purchased a 2020 Toyota Sienna XLE from Frank Walsh on August 3, 2019 to have it modified for wheelchair accessibility. It was by far the easiest, most efficient, laid back stress-free car buying experience in my lifetime. Unfortunately, last Thursday when we picked up our van from the conversion company, we learned that the wrong conversion had been installed. We had to start completely over, beginning with purchasing another new vehicle. I was literally too upset to even speak, so I sent Frank a text explaining the situation. Within 2 hours, he called to let me know that he had located another Toyota Sienna XLE exactly like the one we purchased in August, and he was already in the process of having it shipped here. On September 25, 2019, we met with Frank and finance manager Tom Gray, signed the paperwork and walked out in less than an hour. We were able to get the same van, for the same price and our payment actually went down $7.00 a month. This has been an emotional ride to say the least. Because of Frank’s experience, professionalism and knowledge, he was able to get us back into a vehicle quickly so that we can restart the 6-8 week conversion process again. There are no words to adequately describe the gratitude and appreciation we have for the kindness, compassion and understanding he has shown our family. If you are ever looking for a vehicle, especially a van for wheelchair conversion, I would highly recommend Pappas Toyota - and make sure you ask for Frank ‘the Tank’ Walsh. More

Helpful 0

Report | Print

Quality Service Practitioner I have been a loyal customer of Gino’s now for about 5yrs. From our very first encounter till my most recent appointment, Gino always surpasses my exp I have been a loyal customer of Gino’s now for about 5yrs. From our very first encounter till my most recent appointment, Gino always surpasses my expectations each and every time. He is a man of his word treats his customers as family and your vehicle as it was his own. More

Helpful 0

Report | Print

2019 RAV 4 Purchase A Thank You to the sales, finance and management team for making the purchase of a 2019 RAV 4 a very nice experience. In addition we have always been A Thank You to the sales, finance and management team for making the purchase of a 2019 RAV 4 a very nice experience. In addition we have always been treated very well by the service department for all our Toyota maintenance. More

Helpful 0

Report | Print

Relaxed sales experience Had previously purchased a new vehicle from Pappas and had a great experience. Worked with Frank Walsh recently to purchase a pre-owned truck. He was Had previously purchased a new vehicle from Pappas and had a great experience. Worked with Frank Walsh recently to purchase a pre-owned truck. He was very polite, relaxed and easy going throughout the entire process. Pappas worked with us on the price and we all came to an agreement within a short amount of time. Great experience overall and would work with Frank again for a future Toyota purchase. I recommend him to anyone looking for a vehicle at Pappas Toyota. More

Helpful 0

Report | Print

Great service! Tank was awesome to work with! He had everything ready for us when we arrived. He took care of a few concerns we had with the car quickly and without Tank was awesome to work with! He had everything ready for us when we arrived. He took care of a few concerns we had with the car quickly and without any hassle. More

Helpful 0

Report | Print

Frank “The Tank” Walsh I was looking to upgrade my 2006 Toyota Tacoma to a newer model and Frank at Pappas Toyota was more than helpful, he showed me a 2013 Toyota Tacoma Pr I was looking to upgrade my 2006 Toyota Tacoma to a newer model and Frank at Pappas Toyota was more than helpful, he showed me a 2013 Toyota Tacoma Pre Runner XSP package which you can only find in the southeastern U.S and gave me a great deal with my Trade in and also worked with me on the price of the newer truck so that I left with what I wanted. Also Tom Gray was a great help in the financing department, he called my financial institution numerous times to get me the financing I needed to cover all my additional expenses so that it was a stress free transition for me. Frank was very responsive to my text messages when I had questions and was an all around great person. I would highly recommend going to see Frank Walsh and Tom Gray at Pappas Toyota if you’re looking to upgrade to a newer nice vehicle. They treat everyone like they are family! More

Helpful 0

Report | Print