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Frank Trotta
Frank Trotta at Rallye BMW

Frank Trotta

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.8
491 Reviews

Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!

4.8

491 Reviews

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491 Reviews of Frank Trotta

October 12, 2025

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Chris and Bert do a great job at Rallye BMW, they are always looking for ways to make your service experience a good one…and they don’t disappoint. Excellent job again, thank you More

by MCORSSEN2
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Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Mark Langston

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Oct 14, 2025

Rallye BMW responded

Thank you for your kind words about Chris and Bert! We appreciate your feedback and look forward to serving you again at Rallye BMW.

October 08, 2025

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Great experience, very professional and helpful with the needs required for maintaining my BMW X5. More

by NSHAHZAD
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Recommend Dealer
Yes
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Oct 08, 2025

Rallye BMW responded

Your feedback is much appreciated! Thank you for supporting Rallye BMW.

October 03, 2025

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I am very happy with rally BMW Service. Not only was my attendant, Carol, friendly and efficient but knowledgeable and made my experience wonderful More

by golfcat106
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Cosmo Laurino

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Oct 06, 2025

Rallye BMW responded

Thank you for sharing your experience! We’ll pass your comments on to Carol and the rest of the team. See you next time at Rallye BMW!

September 30, 2025

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Excellent dealership I would highly recommend pleasant staff and very professional if you want good service go to rally bmw More

by kevinramsaroop
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Recommend Dealer
Yes
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Oct 01, 2025

Rallye BMW responded

Kevin, we're grateful for your recommendation of the Rallye BMW team! See you again down the road!

September 21, 2025

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Thorough available accommodating champions - all words to describe this dealership. Twice tried others but always came back to Rallye More

by joetursone
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Williams, Anthony Persaud, Cosmo Laurino

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Sep 23, 2025

Rallye BMW responded

We're glad you always come back to us! Thank you for choosing Rallye BMW and sharing your 5-star review. We look forward to helping you again in the future!

September 20, 2025

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I was truly amaze at this dealer ship . Frank greeted me as soon as I pulled up and asked why I was there and explained to him that it was for a recall . He was truly amazing . It was so ni More

by rkr1214
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Recommend Dealer
Yes
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Sep 23, 2025

Rallye BMW responded

We're delighted to hear you felt valued and appreciated during your recent visit to Rallye BMW. We're proud to know Frank took such great care of you. Thank you for choosing us!

September 17, 2025

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Frank was very professional. He kept me updated as to how the process was proceeding and he resolved the issue. More

by Kevi
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Recommend Dealer
Yes
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Sep 17, 2025

Rallye BMW responded

Kevi, thank you for sharing your wonderful feedback about Frank and the team. We appreciate your business and look forward to seeing you again at Rallye BMW! Drive safe!

September 06, 2025

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Great sales staff and excellent service. Thank you! I highly recommend the dealer and the crew. More

by GRETCHENBROWNE17
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Recommend Dealer
Yes
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Sep 08, 2025

Rallye BMW responded

Gretchen, thank you for leaving Rallye BMW your positive feedback!

September 05, 2025

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My service was excellent. I definitely would recommend someone to buy or service there. vehicle there. More

by CLIVE2199
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Tibbals, Christopher Williams

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Sep 08, 2025

Rallye BMW responded

Thank you for the recommendation and for highlighting the excellent service you received from our team! We look forward to seeing you next time here at Rallye BMW, Clive!

August 16, 2025

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Went to change my tire and it took approximately 4-5 hours. I had to call every insurance company instead of them helping me out. Frank kept telling me that I wasn’t covered although I knew I was. I cal More

by esalas565
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Workmanship
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Recommend Dealer
No
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Aug 18, 2025

Rallye BMW responded

I'm sorry to hear about the inconvenience you faced during your tire change. It sounds like there was a miscommunication regarding insurance coverage, and I apologize for any frustration this caused. We strive to assist our customers efficiently, so it's disappointing that we fell short here. Please feel free to reach out if you'd like further assistance or have additional concerns. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

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