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Frank Trotta
544 Reviews
Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!
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544 Reviews of Frank Trotta
October 12, 2019
how was my expierence with service dept this is my 3rd time leasing X5 and I am so happy with car and services.i had requested X5 for loaner car and they kept it ready. this is my 3rd time leasing X5 and I am so happy with car and services.i had requested X5 for loaner car and they kept it ready. More
by RAJBAGIA
Verified CustomerOther Employees Tagged: jose rivas
October 02, 2019
World Class Dealership Rallye BMW offers you the best facility and service the industry has to offer. Always leave satisfied and would recommend this dealership to anyone th Rallye BMW offers you the best facility and service the industry has to offer. Always leave satisfied and would recommend this dealership to anyone that drives a BMW. More
by ERIK.PINTAR
Other Employees Tagged: Christopher Blanco
October 02, 2019
The best experience at Rallye BMW I've been to other BMW Service facilities and they are no match to Rallye BMW. Frank is the most honest and very professional Service Advisor there. I I've been to other BMW Service facilities and they are no match to Rallye BMW. Frank is the most honest and very professional Service Advisor there. I've gotten assigned to others, wasn't as satisfying; the genuineness care for a customer that Frank showed was beyond satisfying. I like the staff at the service drop off and pick up. They were all very polite. They never made me wait longer than 3 mins. If it takes longer they made sure to inform me. More
by CJ.YEUNG1982
September 25, 2019
New Car Lease Nick Soldo and his Rallye BMW team are true professionals and made my car leasing experience a pleasure. I highly recommend them. They go out of their Nick Soldo and his Rallye BMW team are true professionals and made my car leasing experience a pleasure. I highly recommend them. They go out of their way to help you More
by COVINGTONNY
Other Employees Tagged: Nick Soldo, Sharonda James
September 15, 2019
Never disappoints At Rallye everyone is professional. They try their best to address your every concern and always keep you updated on the progress of your service. I w At Rallye everyone is professional. They try their best to address your every concern and always keep you updated on the progress of your service. I will not take my car anywhere else. More
by AGIBEKOL
Other Employees Tagged: Darren Thomsen, Hasan Barakat
September 08, 2019
Very nice I had a very good experience with the team that worked on my car. I would come back again if i need to to in the future. I had a very good experience with the team that worked on my car. I would come back again if i need to to in the future. More
by JSAMPSON313
Other Employees Tagged: Christopher Blanco
September 02, 2019
Inconvenience Please help fix the problem and do something about this. My mirror is still not fixed. They said they’d do a temporary fix before the part arrives fro Please help fix the problem and do something about this. My mirror is still not fixed. They said they’d do a temporary fix before the part arrives from Germany. They were more concerned on getting the loaner back because a dinged mirror was not a “safety” concern. I didn’t feel safe driving around with the mirror cover loose and hanging by a cord. I was told that it will be sent to the body shop temporarily and they will paint it and secure it till the new one arrives. I get to bmw and I see it has been taped with a cello tape. It is a brand new march 2019 car and that’s how I was expected to drive my car. I got upset seeing that and then two of your service employees took that off and pushed the cover in and I had to wait for that to get done when I went to pick up my car. The car was apparently ready with the cello tape and I had to wait on the day of the pick up for them to take out the cello tape and secure the cover in. So if I didn’t say anything on that day, bmw expected me to drive the car with the cello tape on? I got uncountable calls to bring the car in. My service advisor was on a leave. The manager Chris was requested for a call back because I wanted to know what was to be done when i was informed what was to be done with the car when they informed me I need to bring the loaner in. Didn’t get a call till 2 days from the service advisor frank to request for the owner. I said I spoke with Rafael and I was told the car would be ready in 2 weeks after the parts arrive. The manager Chris called me on Friday to again request for the owner. I said I will bring it in. I anyway didn’t like the loaner much. When Chris called me I requested him to call me on Monday 08/19 because I was upset after talking to my service advisor Frank. When talking with Frank I said this was upsetting what bmw was doing and the customer service where I can’t get through people. I said it was unfortunate. I was told that it was unfortunate that somebody dinged my car not what bmw was doing. I am paying a humongous amount of 2.3k for a mirror and this is what I get? I feel the amount should be worked upon after all this inconvenience where I had to go back and forth with the car still not being fixed! I have to tai wit in again when the mirror arrives. I expected better customer service from an esteemed company like you. I work in the legal department for Geico corporate and this behavior is beyond disappointing. Also I would like to thank the two employees who helped me when I went to get the car! Who helped temporary fix the mirror while I waited. If it was not for then I would be driving the car with the mirror looking ugly and secured with a cello tape. I hope you do something about this. Thank you. More
by ERICA.ROY1993
September 02, 2019
Service This dealership was responsive and respectful of my concerns and was also very accommodating. The dealership has service technicians who are going n p This dealership was responsive and respectful of my concerns and was also very accommodating. The dealership has service technicians who are going n point and very prompt when addressing my concerns More
by Tanya.hunter28
Other Employees Tagged: Carol Clark-Muniz , David O’Neill
August 29, 2019
Horrible Experience - No Care for Customer Need Make you feel like you are an annoyance when trying to get technology marketed to work on car. Very transactional and not empathetic to ensuring custo Make you feel like you are an annoyance when trying to get technology marketed to work on car. Very transactional and not empathetic to ensuring customer is taken care of. Was told, I should be appreciative they are even helping since car wasn't purchased their dealership - like are you kidding me?? What makes me EVER want to buy a car or refer friends/family to your dealership now?!?! Alot can be told about a dealership through its service department. More
by Faz_R1
August 28, 2019
Outstanding Customer Service Frank Trotta, my service adviser, was very pleasant and helpful. He kept me updated about the progress of car repair service and how long the entire p Frank Trotta, my service adviser, was very pleasant and helpful. He kept me updated about the progress of car repair service and how long the entire process of servicing my car will take by calling me over the phone. He is very knowledgeable and friendly. The facility is excellent and well staffed. Thanks for providing me with a loaner car whenever I needed one. Thanks also for complimentary car wash! More
by SadrulHussain
