Frankie Martinez | Page 12

Universal Hyundai made the car buying experience super quick and easy! David did everything in his power to make sure I was able to leave in my dream car. Hector made the tedious process of signing paperw quick and easy! David did everything in his power to make sure I was able to leave in my dream car. Hector made the tedious process of signing paperwork as quick as possible while still explaining everything. I would highly recommend Universal Hyundai. I look forward to coming back for future car trade ins, maintenance, and referrals! More

by ESRICHARDSON1089 Verified Customer Verified Customer

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Michael salesperson and Frankie the General manager, went out of the way to help us out, on a upside down car loan, we were in. I’ll recommend this Universal Hyundai/Nissan looking for a Good deal and Great out of the way to help us out, on a upside down car loan, we were in. I’ll recommend this Universal Hyundai/Nissan looking for a Good deal and Great customer service. Appreciate with all my heart. Sincerely More

by R.C. Verified Customer Verified Customer

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Always have a pleasant experience with Universal Hyundai. Spoke with Dee in the service dept. who's always reliable, accommodating and professional she goes the extra mile for the customer. Hyundai. Spoke with Dee in the service dept. who's always reliable, accommodating and professional she goes the extra mile for the customer. More

by lord4sjlivingstone Verified Customer Verified Customer

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My husband and I felt comfortable the minute we arrived. Jason Sanchez helped us find the perfect match for my new car. From start to finish, everything was handled friendly and profession. Would definit Jason Sanchez helped us find the perfect match for my new car. From start to finish, everything was handled friendly and profession. Would definitely recommend anyone to Universal Hyundai! More

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I had been shopping for a new vehicle for a while, not really sure what I wanted and was keeping my options open. My boyfriend recently bought a brand new 2021 Hyundai Sonata from Universal Hyundai. I had really sure what I wanted and was keeping my options open. My boyfriend recently bought a brand new 2021 Hyundai Sonata from Universal Hyundai. I had driven a used 2020 Hyundai Santa Fe earlier in the day at a different dealership and really liked it, but the car had a few things missing that I didn’t like so my boyfriend brought me to this dealership to look at brand new Santa Fe’s. I previously had a 2017 Kia Soul and was wanting something bigger. He bought his car from Jason S and Frankie. Upon entering the dealership we were greeted by Jason, and I immediately liked him, he was very welcoming, friendly and down to earth. Not the typical salesman. I told him what I was looking for, what I expected in a car payment. He was great, listened to everything, talked to me like a normal person, got to know me and not just about the car. He did whatever he could to get what I wanted and I truly felt like he was there for ME. I test drove the 2020 Santa Fe and loved it, so we began the buying the process. The first guy to come and help with financing, I didn’t get a name, but I did not care for him at all. I felt like he didn’t listen, wasn’t friendly, and was just there to make a sale. Came back and told me it was impossible to get what I expected. My boyfriend and I got up to walk out and Frankie who had assisted my boyfriend in his purchase stepped in. He asked me what it would take for me to buy the car and make a deal, I told him and made it very clear what I expected, and he MADE IT HAPPEN!! He went above and beyond and I was very impressed! If I were to return to the dealership in the future I would only want to deal with Jason and Frankie. Jon in the finance department was great when it came to signing the paperwork and explaining everything clearly as well. More

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Had a great experience buying a Santa Fe at Universal Hyundai in Orlando. Couldn’t ask for a more sales associate than Jason Sanchez. He is fairly new to selling cars but has my vote in customer service! Hyundai in Orlando. Couldn’t ask for a more sales associate than Jason Sanchez. He is fairly new to selling cars but has my vote in customer service! Great job Jason!👍 More

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July 4 We went in the dealership and immediately we were greeted...all had masks on. Brian was our salesman, Frankie was our manager and Jacob was "in charg We went in the dealership and immediately we were greeted...all had masks on. Brian was our salesman, Frankie was our manager and Jacob was "in charge". They made the experience very easy and pretty fast. More

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Luis A & frankie helped me find my dream car! Luis went above and beyond explaining everything about the car, very detailed and patient with my questions and needs. These two made my buying experience plea above and beyond explaining everything about the car, very detailed and patient with my questions and needs. These two made my buying experience pleasant and got me the best deal. Would recommend this dealer ship along with Luis and Frankie 👍 More

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Typical Dealership The salespeople and managers treated me like I didn't know what I was talking about. The only thing you can do, if you want to buy a particular vehicl The salespeople and managers treated me like I didn't know what I was talking about. The only thing you can do, if you want to buy a particular vehicle, is agree with them. If you don't agree with them, they will simply keep repeating themselves as though they have been programmed with the information that the dealership wants you to hear. Since I had been searching for a particular make and model of car, and had my own financing, I went to the dealership. They told me my financing was wrong. I told them I had correct financing. They just kept telling me I was wrong and they could not accept my Finance Company Draft. I tried to tell them that all of the papers were properly documented. They still told me I was wrong. Once you accept what they are telling you (even though it is wrong), you can then begin the buying process. They ultimately, wanted to write up the contract on the car at a higher interest rate. As they put it, "we are not making any money on the car, so we have to make something on the backend by financing it. I relented and let them finance my car. My finance company told me to do so. In two weeks my finance company will refinance the loan at a lower rate. The dealership will get credit for the sale, but they won.t make anything on the backend. Fortunately my finance company worked with me, so I wouldn't have to pay the higher interest rate the Dealership "basically" forced me into doing, just so I could get the car I wanted. More

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Frankie Martinez was incredibly helpful and even though he had Mario Celt handle the transaction he continually checked in to see if we were doing ok. Mario was extremely helpful and knew everything about he had Mario Celt handle the transaction he continually checked in to see if we were doing ok. Mario was extremely helpful and knew everything about the vehicle. I would buy from them again More

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