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Frederick Troccoli
Frederick Troccoli, Service Advisor, Karl Knauz BMW
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Frederick Troccoli

Service Advisor

Karl Knauz BMW

407 Skokie Valley Hwy
Lake Bluff, IL 60044

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2 Reviews of Frederick Troccoli

October 23, 2017

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"Excellence all around at Knauz BMW"

- a99rae

Over the past 17 years, our extended family and our businesses have leased and purchased a variety of vehicles through Knauz BMW, as well as Knauz Continental and Land Rover Lake Bluff. In our geographic location between Milwaukee, WI, and Chicago, IL, there are multiple luxury dealers from which to choose, but Knauz consistently outperforms the rest in customer satisfaction, vehicle service, and expertise. The dealership is well equipped with a professional and family-friendly customer lounge offering all the comforts of home while you wait for service or shop, and the atmosphere is updated and high-end without feeling pretentious. All department staff are friendly and greet you with a smile, even just in passing. The diversity of the sales staff provides a well-matched personality for any customer looking for an easy and enjoyable shopping experience. At Knauz BMW, the service department is unmatched by any other in the area. They will consistently go above and beyond to make sure that your vehicle is serviced properly and on time, including picking it up and bringing it home for you when you cannot make time in your calendar. Most recently, I had the pleasure of working with Matt Pudlo while considering a 2016 BMW M3. Matt took the time to get to know me personally over several visits and test drives, with no pressure to make a decision. His extensive M Series expertise and infectious enthusiasm for the product supersedes that of any client advisor I've ever worked with at Knauz, and it was ultimately his keen perception and understanding of what I was truly looking for that had me driving (or flying) away in an M3 instead of the 340i I had originally considered. At all phases, including post-purchase, Matt has gone above and beyond to ensure my satisfaction and exceed my expectations, thus solidifying my loyalty as a Knauz customer. Ultimately, the depth of his knowledge and his sheer excitement for what distinguishes a BMW from other brands makes buying a car with Matt a trustworthy, easy, and (above all) fun experience. For my most recent purchase, I also had the pleasure of working with two additional charming professionals, Doug Kamp and Curt Laczniak. Also, Fred Troccoli and Antonio Lopez in service took great care of me while my BMW X5 was in service.

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Yes
Oct 30, 2017

Karl Knauz BMW responded

I apologize for such a late response, but we wanted to thank you for leaving such wonderful feedback! We truly appreciate your kind words! We love hearing about the great experiences you've had with us! We are glad that we were able to meet and exceed your expectations! Thank you again for leaving such a great review and we will be sure to tell Matt about how pleased you were with his service! Thank you and Happy Driving!

May 10, 2017

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"X5 Diesel"

- musky8

This is my fourth BMW purchased at Knauz in Lake Forest. I keep coming back to Knauz for two reasons - great customer service and an excellent service department. Bob Geisheker helped me choose the right car and helped me through the myriad of options available. Once the car arrived, the Genius Bar was very patient helping me through all the new technology that BMW offers in their cars. I don't know which BMW I will buy next but I do know it will be at Knauz BMW. Kudos to the entire team.

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Yes
May 10, 2017

Karl Knauz BMW responded

First of all, thank you so much for making Knauz your go-to dealership for your BMW purchases! Secondly, thank you for your feedback, we truly appreciate it! We're very happy to hear that our team was able to meet and exceed your expectations, and find you a BMW that you love! Bob, Dave, Fred, Scott, as well as the entire team, appreciate your kind words and review! Enjoy your new BMW, and we can't wait to see you again for your next purchase! Happy driving!

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