Gabriel Taurus | Page 2

Greenway Kia West responded

NELSONROSA, thank you for the 5-star review! We’re happy to hear you found the dealership clean and that you received great customer service. We appreciate you choosing Greenway Kia West in Orlando and look forward to seeing you again. — Anas Lazaar, General Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi CeyCey, Thank you for the great review and for trusting the service department at Greenway Kia West with your vehicle. We're glad to hear everything was handled properly and completed in a timely manner — that’s the experience we strive for every visit. We truly appreciate your confidence in us and look forward to helping you with all your future maintenance needs. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Mildred, Thank you for the wonderful review and for continuing to trust the service department at Greenway Kia West. We’re glad to hear that the service and attention you received were excellent and that we’re able to take care of everything you need on time. Your loyalty means a great deal to us, and we’re always here to help anytime you visit. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi rcherry326, Thank you for sharing your feedback. I am glad to see that some parts of your visit went well, and I am very sorry we missed something as simple and important as placing the reminder sticker after your oil change. That should not have been overlooked, and I understand how frustrating that can be since it is a basic part of the service process. I would like to address this with the team to make sure it does not happen again. If there is anything else we may have missed or anything you would like us to review from your visit, please feel free to reach out to me directly. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hola Hector, Muchas gracias por tu excelente reseña y por confiar en el departamento de servicio de Greenway Kia West. Nos alegra saber que recibiste un servicio rápido, buena atención y explicaciones claras sobre todo lo necesario para tu vehículo. Nuestro objetivo es mantenerte informado y brindar una experiencia confiable en cada visita. Si necesitas algo en el futuro, estoy aquí para ayudarte. Mark Foster Gerente de Servicio markfoster@greenwayauto.com

Greenway Kia West responded

Hi Jasmine, I’m very sorry to hear about your experience and the concerns you raised regarding communication and wait times during your visit. I’m also truly sorry that your interaction with me came across as rude or condescending — that is not the experience I ever want for any guest, and I appreciate you being honest about how it made you feel. I want to review what happened during your visit so I can address this directly and ensure we do better moving forward. Your feedback is important, and I’d like the opportunity to speak with you, understand the situation more clearly, and work toward making this right. Please reach out to me when you’re comfortable so we can talk through your experience. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Dr. Akram, Thank you for the great review and for choosing the service department at Greenway Kia West. I am glad to hear that your service advisor provided excellent support and that you would highly recommend us. I understand the survey process can feel a bit long, and I appreciate you taking the time to complete it and share your experience. If you ever need anything in the future, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi ealfino7, thank you for the great feedback! We’re glad our Kia service team at Greenway Kia West could accommodate your visit on short notice and provide the level of care you deserve. We appreciate your trust and look forward to helping with your next maintenance or service appointment! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Hi David, thank you for your thoughtful review! We’re so glad to hear that your service representative took the time to clearly explain everything and made your visit a positive experience. Our Kia service team at Greenway Kia West takes pride in providing transparent communication and excellent care every step of the way. We truly appreciate your trust and look forward to seeing you again for your next service visit! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Thank you, Drean, for your wonderful 5-star review! We’re delighted to hear that you received great customer service and that our team kept you updated throughout your visit. Providing professional, timely, and friendly Kia service is what we strive for every day at Greenway Kia West in Orlando. We truly appreciate your recommendation and look forward to assisting you again soon! — Mark Foster, Service Manager 📧 markfoster@greenwayauto.com