Gary Beckford

Made an online inquiry on a used vehicle that had just come in the night before. It was priced at $6,488. An hour later I showed up for an appointment to test drive and was given a Carfax and buyer's sh come in the night before. It was priced at $6,488. An hour later I showed up for an appointment to test drive and was given a Carfax and buyer's sheet with the sale price with tax, title, and fees, including a "mandatory" GPS fee of $499. I had to run to make a medical appointment and said I would be back in the afternoon to show my wife and purchase. When I finally had a chance to review the buyers order, I noticed the vehicle was price at $7,884. I immediately looked online, and it was priced at $6,888. I called the salesperson and inquired about the sudden price increase and texted him a screen shot of the $6,888 price. He called me back after checking with the used car sales manager and stated the price increase was due to a "market change". A 19.4% price increase transpired in two hours. I bought my first at this dealership in 1994. And I've had half a dozen vehicles serviced there, including two current Toyotas. This greedy group just lost my 30+ years of business. Shopper beware!!!!! More

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Michael was very professional. He walked me through step by step and made sure I was getting the best deal. If you want a Toyota or any car on their lot, I recommend seeing Mike! T He walked me through step by step and made sure I was getting the best deal. If you want a Toyota or any car on their lot, I recommend seeing Mike! Thanks for everything More

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Your hollow statement about how you “wouldn’t sell a car you wouldn’t give to your [insert every relative and battle buddy under the sun]” is not just laughable—it’s insulting. Let’s be honest: you didn you wouldn’t give to your [insert every relative and battle buddy under the sun]” is not just laughable—it’s insulting. Let’s be honest: you didn’t just push—you pressured, manipulated, and yelled at me and my wife. You tried to intimidate us into buying a vehicle that your dealership clearly knew was in poor condition. That’s not salesmanship—that’s predatory behavior. You are an embarrassment to the profession and a shining example of why used car salesmen have the reputation they do. Your actions have permanently branded Toyota of North Austin as a dishonest operation in my mind—a con job hiding behind a corporate logo. Thankfully, I had the foresight to purchase the extended warranty—something I now fully expect to need. And rest assured, I will never set foot in your dealership again. In fact, I’ll be steering clear of all Group 1 Automotive locations—because if your conduct is any indication of how they operate, then the whole organization is a plague on the industry. You should be ashamed. More

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Great service very thoughtful good selling points makes you feel welcome with a smile on face at all times you feel welcome with a smile on face at all times More

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Pedro fue muy amable, respondió a todas nuestras preguntas ,muy profesional en nuestra compra. Muchas Gracias preguntas ,muy profesional en nuestra compra. Muchas Gracias More

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They are great and help explain everything and they answer all your questions. They are very professional. answer all your questions. They are very professional. More

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Very friendly and helpful service. Pedro helped us out, answered all questions, and got a good deal on the car. 10/10 Pedro helped us out, answered all questions, and got a good deal on the car. 10/10 More

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Pedro sold me my Cadillac with great customer service and knowledge of the product he was selling! knowledge of the product he was selling! More

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Pedro was personable and made the car-buying experience enjoyable. He answered all of my questions thoroughly and even provided additional helpful information. I truly appreciated his professionalism and k enjoyable. He answered all of my questions thoroughly and even provided additional helpful information. I truly appreciated his professionalism and knowledge. More

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Exceptional service and friendly staff, made my car buying experience smooth and enjoyable. Highly recommend! buying experience smooth and enjoyable. Highly recommend! More

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