Gary McCulloch | Page 3

Capital Toyota, Inc. responded

Thank you so much for your heartwarming review and for choosing Capital Toyota as your trusted automotive partner for many years! 🚗💙 We're absolutely thrilled to hear that you've had consistently great experiences with us. Efficiency is our aim, and we're delighted to know that your wait time was minimal when you visited us. We understand the importance of clear communication, especially when it comes to repairs, and we're overjoyed that our updates on the repair process met your expectations. Your loyalty and kind words truly warm our hearts. We're here to make sure your experiences with us continue to be exceptional, so please don't hesitate to reach out if you need anything in the future. Safe travels, and we look forward to serving you for many more years to come! 🌟🚙

Capital Toyota, Inc. responded

Thank you for taking the time to provide feedback on your recent service experience with us. We're pleased to hear that you found our service to be quick and efficient. Your time is valuable, and we strive to make your visit as convenient as possible. We also appreciate your honesty about the cost, even with the coupon. While we do our best to provide competitive pricing and offer coupons to help our customers save, we understand that vehicle maintenance expenses can still add up. If there's anything specific you'd like to discuss about the cost or if you have any other questions, please feel free to reach out to us. Your feedback helps us continually improve our services and offerings. Thank you for choosing Capital Toyota for your vehicle service needs. We hope to have the opportunity to serve you again in the future.

Capital Toyota, Inc. responded

Thank you for your kind words and for sharing your consistently positive experience with our service at Capital Toyota! We're absolutely thrilled to hear that you've consistently received excellent service and have had great experiences every time you've had your vehicle serviced. Customer satisfaction is our top priority, and we're honored to have earned your trust and positive feedback. If you ever have more feedback, questions, or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Capital Toyota for your vehicle service needs. Your continued support means a lot to us, and we're excited to continue providing you with top-notch service.

Capital Toyota, Inc. responded

Thank you for your kind feedback regarding the service you have received at Capital Toyota. We are thrilled to hear that you have consistently experienced friendly, fast service with convenient hours. At Capital Toyota, we understand the importance of providing efficient and customer-centric service. Our team is dedicated to ensuring that your service experience is both pleasant and timely, allowing you to get back on the road as quickly as possible. We greatly appreciate your loyalty as a longstanding customer. It's fantastic to know that you have chosen us for many years and have consistently received good service. Your satisfaction is our top priority, and we will continue striving to meet and exceed your expectations. Thank you for choosing Capital Toyota as your trusted dealership. We value your business and look forward to serving you for many more years to come.

Capital Toyota, Inc. responded

Thank you for your feedback and for providing such concise and positive descriptors of your experience with us. We appreciate your kind words, and we're thrilled to hear that you found our team to be clean, professional, efficient, friendly, thorough, and skilled. Your satisfaction is our priority, and we're delighted that we were able to meet your expectations in all these aspects. We apologize if the request for a certain word count felt imposing, and we appreciate your understanding. If there's anything else we can do for you or if you have any further comments, please don't hesitate to reach out. Thank you for choosing our dealership, and we hope to have the opportunity to serve you again in the future.

Capital Toyota, Inc. responded

Thank you for your wonderful review! We're thrilled to hear that you had a great service experience with us. From our friendly receptionists to Gary in service, our team is dedicated to providing exceptional customer service. We understand the value of your time, and we strive to make your service visit as efficient as possible. It's fantastic to know that we were able to get you in and out in less than 45 minutes. Your kind words about our customer service are truly appreciated. We will be sure to pass along your gratitude to the entire team. If you ever have any further questions or need any additional assistance, please don't hesitate to reach out. Thank you again for choosing us and for your support. We look forward to serving you in the future with the same level of care and efficiency.

Capital Toyota, Inc. responded

Thank you for taking the time to share your feedback with us. We're sorry to hear that you had to wait for three hours for your tundra oil change and tire rotation, and we understand that it must have been frustrating for you. We're glad to know that despite the issue with the lift, you were satisfied with the service provided to your truck. We appreciate your feedback. We strive to provide our customers with excellent service and efficient communication, and we apologize for any inconvenience caused. We are pleased to hear that our team compensated your oil change and the next one as well. Thank you for your patronage and we look forward to serving you in the future. If you have any further concerns or questions, please don't hesitate to reach out to us.