Gary Precin | Page 16

Great Sales Girl but Why does finance take so long? I came into the dealership knowing which car I would purchase and what I was willing to pay for it. Once I test drove the vehicle and got confirmation I came into the dealership knowing which car I would purchase and what I was willing to pay for it. Once I test drove the vehicle and got confirmation on the price, I was ready to buy. I came back the next day with everything in order and I was ready to go. It took three hours for the dealership to process my paperwork and hand over the keys to the car. Aside from the time it should have taken for them to appraise my trade-in, I cannot think of any reason why I had to sit there for that long. I ended up having to pay my child care provider more than I expected due to this extremely long wait. Cass was great but obviously very busy when I was there. She was taking care of at least two other clients at the same time. Let me emphasize that Cass was great! She dove in and was very informative about a vehicle her dealership does not commonly offer. She was friendly and VERY accommodating...she even offered to come in early on the day I wanted to buy so I could get home faster. While I was waiting for finance, she kept checking in with me and made sure I was updated. At one point, I gave them a deadline for when I needed to leave and (thanks to Cass) I was pushed through very quickly after that. I realize that the dealership was busy and that the cause for delay may have been getting in to see the finance department, but perhaps there should be more than one person handling that on a Friday afternoon on the last day of the month. More

by PRNCSSBAT Verified Customer Verified Customer

Report | Print

the greatest team The team at Rizza is the greatest and most professional people to buy a car through! Will come back again & again. They are the BEST The team at Rizza is the greatest and most professional people to buy a car through! Will come back again & again. They are the BEST More

Report | Print

Purchase follow up on found issues The initial service call resolved most of the issues but the vehicle required additional parts after a repeated failure in the Nav system. After the The initial service call resolved most of the issues but the vehicle required additional parts after a repeated failure in the Nav system. After the second service visit things seem to fine. More

by DHSRDO Verified Customer Verified Customer

Report | Print

Return on the recall notice Heard a funny noise after I picked up my vehicle for the recall. Called Eric , left a message and he called me back within 10 minutes. Dropped my vehi Heard a funny noise after I picked up my vehicle for the recall. Called Eric , left a message and he called me back within 10 minutes. Dropped my vehicle off to check to see if there was any thing wrong with it because of the grinding noise. Took it in and after doing a computer scan and test drive told me that it was ok and it could be because of the new programming of computer. 1000 mile break in. Eric told me if the noise gets more constant do not hesitate to bring it back in... More

by IRONMAN2962 Verified Customer Verified Customer

Report | Print

Very personal and professional Great dealership Courteous friendly knowledgeable helpful Very good experience Not high pressure and easy to work with Respectful and well prep Great dealership Courteous friendly knowledgeable helpful Very good experience Not high pressure and easy to work with Respectful and well prepared Additional services well explained More

by GJOHNSON25 Verified Customer Verified Customer

Report | Print

Came in for an oil change treated with the up most respect The wait was shot nice clean waiting area free coffee I just love the coffee lol.every one in in service area was very nice The wait was shot nice clean waiting area free coffee I just love the coffee lol.every one in in service area was very nice More

by ORA.HOPKINS Verified Customer Verified Customer

Report | Print

Any problem, they fixed!! Customer service was amazing and any problem I’ve had they fixed right away! I love mostly how they walk your through the problem to help you understa Customer service was amazing and any problem I’ve had they fixed right away! I love mostly how they walk your through the problem to help you understand what should be done!! I’m so grateful for them and I will definitely recommend Joe Rizza Ford services to everyone!! Thank you so much!!! More

Report | Print

Great service I had a great experience at Joe Rizza. They helped me purchase my first car. I bought a 2019 Ford Escape. I was helped by Jose, Gary, and Sarah. Every I had a great experience at Joe Rizza. They helped me purchase my first car. I bought a 2019 Ford Escape. I was helped by Jose, Gary, and Sarah. Everyone was very welcoming and helpful and I am so excited for my new car! More

Report | Print

Recall and The works service Eric the service write was very informative and answered all my questions. He made sure my vehicle was done in a fashionable time. He is an asset to R Eric the service write was very informative and answered all my questions. He made sure my vehicle was done in a fashionable time. He is an asset to Rizza Ford service department. More

by IRONMAN2962 Verified Customer Verified Customer

Report | Print

Good experience We were very pleased with the service and we bought a new Lincoln Nautilus. Sarah did a swell job and Gary Precin was wonderful to deal with. I’d re We were very pleased with the service and we bought a new Lincoln Nautilus. Sarah did a swell job and Gary Precin was wonderful to deal with. I’d recommend him to anyone in the market for a car. More

by REDVETTE507 Verified Customer Verified Customer

Report | Print