Gary Precin | Page 16

Ford Explorer Purchase My wife and I went into the dealership in order to get a quote on our used car, to see if we would trade it in for a new car or try to get it sold on My wife and I went into the dealership in order to get a quote on our used car, to see if we would trade it in for a new car or try to get it sold on our own. Gary and Joey both worked with us and gave us a very fair price for our old GMC. While there, we also explained to Joey what type of new/used car we were interested in and he began the search for us. There was nothing on the market that was used that met our parameters so we were not planning on buying a car at that time. Joey and Gary worked closely together and were able to get us into a brand new Ford Explorer, that was loaded, with every feature we wanted and then some. Gary worked his magic and we got a brand new car for a little more that we were going to have to spend on a used car. I could not be happier with the purchase and Joey did an incredible job during the entire sale. He was considerate and funny and a pleasure to hang out with. He made the car buying experience fun. This is not surprise with this dealership. This is my second Explorer I have purchased from Joe Rizza Ford and will continue buying from them in the future. In addition, we have purchased other cars through the Rizza family of dealerships....7 to be exact....and the service has always been top of the line at all of the dealerships. I highly recommend Joe Rizza to everyone I know and will continue buying cars from them, to include a future purchase for my son next year. The five star rating system that I am allowed on this site is not strong enough for how well they do. I give them 10 stars. Keep up the great work gentlemen and I will see you next year with my son, who will hopefully become a third generation Rizza customer. More

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Best service Rizza Ford/Lincoln has given the best automotive service I have ever received. I would recommend this dealership to any of my friends or family and al Rizza Ford/Lincoln has given the best automotive service I have ever received. I would recommend this dealership to any of my friends or family and all others. More

by JICORE Verified Customer Verified Customer

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Great experience with Mike McElree & Sarah Vargas Sarah Vargas and Mike McElree were great and made me experience very enjoyable. Gary the manager was also very helpful in the absence of them. Sarah Vargas and Mike McElree were great and made me experience very enjoyable. Gary the manager was also very helpful in the absence of them. More

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Great Sales Girl but Why does finance take so long? I came into the dealership knowing which car I would purchase and what I was willing to pay for it. Once I test drove the vehicle and got confirmation I came into the dealership knowing which car I would purchase and what I was willing to pay for it. Once I test drove the vehicle and got confirmation on the price, I was ready to buy. I came back the next day with everything in order and I was ready to go. It took three hours for the dealership to process my paperwork and hand over the keys to the car. Aside from the time it should have taken for them to appraise my trade-in, I cannot think of any reason why I had to sit there for that long. I ended up having to pay my child care provider more than I expected due to this extremely long wait. Cass was great but obviously very busy when I was there. She was taking care of at least two other clients at the same time. Let me emphasize that Cass was great! She dove in and was very informative about a vehicle her dealership does not commonly offer. She was friendly and VERY accommodating...she even offered to come in early on the day I wanted to buy so I could get home faster. While I was waiting for finance, she kept checking in with me and made sure I was updated. At one point, I gave them a deadline for when I needed to leave and (thanks to Cass) I was pushed through very quickly after that. I realize that the dealership was busy and that the cause for delay may have been getting in to see the finance department, but perhaps there should be more than one person handling that on a Friday afternoon on the last day of the month. More

by PRNCSSBAT Verified Customer Verified Customer

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the greatest team The team at Rizza is the greatest and most professional people to buy a car through! Will come back again & again. They are the BEST The team at Rizza is the greatest and most professional people to buy a car through! Will come back again & again. They are the BEST More

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Purchase follow up on found issues The initial service call resolved most of the issues but the vehicle required additional parts after a repeated failure in the Nav system. After the The initial service call resolved most of the issues but the vehicle required additional parts after a repeated failure in the Nav system. After the second service visit things seem to fine. More

by DHSRDO Verified Customer Verified Customer

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Return on the recall notice Heard a funny noise after I picked up my vehicle for the recall. Called Eric , left a message and he called me back within 10 minutes. Dropped my vehi Heard a funny noise after I picked up my vehicle for the recall. Called Eric , left a message and he called me back within 10 minutes. Dropped my vehicle off to check to see if there was any thing wrong with it because of the grinding noise. Took it in and after doing a computer scan and test drive told me that it was ok and it could be because of the new programming of computer. 1000 mile break in. Eric told me if the noise gets more constant do not hesitate to bring it back in... More

by IRONMAN2962 Verified Customer Verified Customer

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Very personal and professional Great dealership Courteous friendly knowledgeable helpful Very good experience Not high pressure and easy to work with Respectful and well prep Great dealership Courteous friendly knowledgeable helpful Very good experience Not high pressure and easy to work with Respectful and well prepared Additional services well explained More

by GJOHNSON25 Verified Customer Verified Customer

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Came in for an oil change treated with the up most respect The wait was shot nice clean waiting area free coffee I just love the coffee lol.every one in in service area was very nice The wait was shot nice clean waiting area free coffee I just love the coffee lol.every one in in service area was very nice More

by ORA.HOPKINS Verified Customer Verified Customer

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Any problem, they fixed!! Customer service was amazing and any problem I’ve had they fixed right away! I love mostly how they walk your through the problem to help you understa Customer service was amazing and any problem I’ve had they fixed right away! I love mostly how they walk your through the problem to help you understand what should be done!! I’m so grateful for them and I will definitely recommend Joe Rizza Ford services to everyone!! Thank you so much!!! More

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