Gatlin Hatcher

Called and made an appointment - was told cost would be about $2-$3 given my ford points (oils change, tire rotation etc......) In addition I presented a 10% discount coupon which in my mind would have red about $2-$3 given my ford points (oils change, tire rotation etc......) In addition I presented a 10% discount coupon which in my mind would have reduced my bill to zero along with a few points left in my ford account. Upon completion of the job I was presented a bill for over $40 - questioned why so high was told that's what it cost. Tried to explain what I was told about initial $3 estimate. and the 10% discount - didn't matter. Then to make matters worse I was charged a fee for paying with my credit card - ridiculous. Not a happy customer at all. More

by mydogpej Verified Customer Verified Customer

Helpful 0

Report | Print

These guys were awesome! Really got us out of a catastrophe and were fantastic to work with. Highly, highly recommend! Really got us out of a catastrophe and were fantastic to work with. Highly, highly recommend! More

by JASON.GREGORY Verified Customer Verified Customer

Helpful 0

Report | Print

Timely and professional service, they are always very busy, but so long as you get on the schedule it seems to go pretty smoothly busy, but so long as you get on the schedule it seems to go pretty smoothly More

by amsdoor Verified Customer Verified Customer

Helpful 0

Report | Print

Friendly service, car runs good repair was done in a reasonable amount of time. Gatlin paid good attention to me reasonable amount of time. Gatlin paid good attention to me More

by VIRGIL51 Verified Customer Verified Customer

Helpful 0

Report | Print

They are very knowledgeable and kept me informed and customer shuttle service is awesome brilliant customer shuttle service is awesome brilliant More

Helpful 0

Report | Print

Did a lot of online research and chose Walker. Called for appointment. Asked to have pinion seal replaced(leaking), oil change and tire rotation. Representative offered the earliest appt for Satur Called for appointment. Asked to have pinion seal replaced(leaking), oil change and tire rotation. Representative offered the earliest appt for Saturday am 2/17. My wife suggested I call to make sure they had parts in stock for the pinion seal. I called and was transferred to a guy who identified himself as a service advisor and was told that it was a common part and said if they didn’t, the warehouse was nearby, and they could get one. Arrived on time. First thing Gatlin said was “you realize that the pinion seal won’t be looked at today, we don’t have driveline techs here today”. They completed the other work and Gatlin said he would call me when the parts came in for the seal. 9 days later I called Gatlin who told me that the parts had come in over the weekend and he was just about to call me. I set up an appointment for Wednesday 2/28 first thing. Arrived on time. After about 2 hours, Gatlin came into the waiting room and told me that “the guy who worked on my truck Saturday” started to work on the pinion seal and that the only puller they had in the shop had broken. I said I’d wait while they went to Napa or another store to purchase a new one to complete the job. (I was told they didn’t have anyone capable of working on the pinion seal on Saturday.)He didn’t acknowledge my suggestion to purchase a new puller. He suggested that he could call me when the had the new tool, but that he knew I was traveling, I told him I was here for another 5 weeks and he responded that I had traveled quite a distance and that I could find a closer dealership. I told him I had traveled because of the service reputation and he responded “well we do what we can”. Just reporting the facts and offering no opinion. You decide. More

Helpful 0

Report | Print

Gatlin was extremely patient, knowledgeable and professional. I loved the thorough explanation of my vehicle condition. It made me feel confident of my experience with the mechanic. professional. I loved the thorough explanation of my vehicle condition. It made me feel confident of my experience with the mechanic. More

by CARMENMSANTIAGO975 Verified Customer Verified Customer

Helpful 0

Report | Print

Good service. Clean shop lots of inventory. Good location. Nice clean waiting room area with coffee Clean shop lots of inventory. Good location. Nice clean waiting room area with coffee More

by JUDY_GUIGON Verified Customer Verified Customer

Helpful 0

Report | Print

I will not be back - for service or sales - and will not recommend to anyone. recommend to anyone. More

by f123 Verified Customer Verified Customer

Helpful 0

Report | Print

Great Service. The Service writer kept me up to date on all aspects of the repair. The Service writer kept me up to date on all aspects of the repair. More

by GOBOBERG Verified Customer Verified Customer

Helpful 0

Report | Print