Gemma Urbina | Page 3

The dealership has a number of professional employees who are great at their customer service responsibilities. are great at their customer service responsibilities. More

by AALSTAR Verified Customer Verified Customer

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Alon was great and made sure we were satisfied with our purchase despite some inconveniences. purchase despite some inconveniences. More

by PGARCIAOT Verified Customer Verified Customer

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After owning six Lexuses, purchased from another dealership, I have to say disappointed doesn’t describe our experience at your dealership. We waited two months for our vehicle that was promised in dealership, I have to say disappointed doesn’t describe our experience at your dealership. We waited two months for our vehicle that was promised in two to three weeks. We completely understood there was a hold up on new vehicles ,but the lack of communication from our sales woman was almost insulting. No return calls, never could reach her and just the most frustrating experience we ever had. If it had not been for her boss Frank who stepped in and explained the hold up, we would never have purchased the vehicle. She called on Saturday, said she had keys to car and to come at 1:00 on Sunday. We drove from Vero Beach only to wait an hour while she said someone told her we were someone else. My husband called and said we have been standing in front of car. She arrived then told my husband to wait for the next available finance person while she DISAPPEARED. He watched as many sales people walked their customer ahead of him because he had no idea what to do. An hour and half later he called her and said he had to leave. I was so upset I left the dealership. Finally he had a wonderful experience with the finance lady, Gema. Very very helpful and thorough. The sales lady returned and quickly went through the car however over three hours was excessive just to pick up a vehicle. We are still trying to figure out a lot of the car’s beautiful features. Thankyou to Frank and Gema , the finance lady, they were real professionals. The detail department left a good deal to be desired. Lots of small stickers left in various laces on the vehicle. Not until our drive home could we see in the low sun sky, how dirty the windows and mirrors were. Truly disappointed More

by SEASARSPAL Verified Customer Verified Customer

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From a simple text to an In-person experience, Mr. Rafael has been there (very Professional and Knowledgeable) every step of the way. He made me feel very comfortable in my decision. He didn’t look at Rafael has been there (very Professional and Knowledgeable) every step of the way. He made me feel very comfortable in my decision. He didn’t look at me as if I was beneath a brand new Rx and try to put me in a UX or even a used vehicle. I am Super Satisfied. I highly recommend Mr Rafael and now I feel like I’m your customer for life. Thank you soo much Mr Rafael, Ms. Gemma, and the team at Lexus of Pembroke Pines. More

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A truly pleasant experience. Efrain was most accommodating. Waiting patiently when I was unavoidably detained and late for our appointment. Also very knowledgeable regarding the Efrain was most accommodating. Waiting patiently when I was unavoidably detained and late for our appointment. Also very knowledgeable regarding the vehicle explaining the various features and has a very engaging personality. He and Francesca make a great team. More

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Nathan and Sammy are two great guys who only want to make the best deal for you. the best deal for you. More

by DANNYMFERMAN Verified Customer Verified Customer

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Nathan was awesome great to talk and work a deal with. Overall great experience with him. Overall great experience with him. More

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The dealership was accommodating and they had the vehicle we were searching for. The personnel we deal with were courteous. we were searching for. The personnel we deal with were courteous. More

by HTPOOLS1 Verified Customer Verified Customer

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Sales and finance department were professional and friendly. Nick went above and beyond in finding a vehicle that were comfortable in purchasing. friendly. Nick went above and beyond in finding a vehicle that were comfortable in purchasing. More

by Miguelina Verified Customer Verified Customer

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The experience with my purchase was fast, prices were fair, didn’t have to do all the back and forth of typical used car deals. fair, didn’t have to do all the back and forth of typical used car deals. More

by EFFICIENTRESOURCES Verified Customer Verified Customer

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