Genesis Cruz
Genesis Cruz at Regal Kia Lakeland
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Genesis Cruz | Page 5

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.4
54 Reviews
4.4

54 Reviews

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54 Reviews of Genesis Cruz

September 15, 2023

Dealership Rating
Employee Rating

Good and very place to visit. Also recommend this dealership to everyone because of outstanding customer service More

by richaria6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2023

Regal Kia Lakeland responded

The team here at Regal Kia is thrilled to receive such a great review, thank you.

September 04, 2023

Dealership Rating
Employee Rating

My experience leaves me in question . Twice in the last few years the work that was supposed to be done wasn't . Regal had no problem charging me . Tell me how you would rate a company or More

by acdckiss93
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Sep 07, 2023

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Jorge Benitez – Service Lane Manager to discuss or customerservice@regallakeland.com, 863-333-4686 with any further comments or concerns you wish to share.

September 01, 2023

Dealership Rating
Employee Rating

Excellent customer service. I always have a good experience with Regal Kia. Quick, and they do a great job! More

by JOHELENE.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2023

Regal Kia Lakeland responded

Thank you!

August 31, 2023

Dealership Rating
Employee Rating

These people are liars they try to force me to sell my van by telling me it would cost 11,000.00 to fix my engine..Then after I refused. They trumped up storeing fees to get money and put the price so hig More

by Jhoffenden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 31, 2023

Regal Kia Lakeland responded

We're sorry to hear that you didn't get the result you were hoping for during your visit and we apologize for not meeting your expectations. Please feel free to reach out to Jorge Benitez – Service Lane Manager to discuss.

August 25, 2023

Dealership Rating
Employee Rating

The worst service I've ever seen and I've purchased several cars from yall. I will never buy another vehicle with yall nor will I refuse to your establishment More

by JUNIORBIRD49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 25, 2023

Regal Kia Lakeland responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

August 24, 2023

Dealership Rating
Employee Rating

Great customer service , clean, take care of your car and wash your car before they give it back to you 👍 More

by kmorton64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez , Shawn Carter

Aug 25, 2023

Regal Kia Lakeland responded

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again.

August 21, 2023

Dealership Rating
Employee Rating

Regal Kia was extremely helpful and acted quickly to get me back on the road. More

by dmcintosh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2023

Regal Kia Lakeland responded

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your experience at Regal.

August 18, 2023

Dealership Rating
Employee Rating

Kelsey is the best! Always smiling every time she greets me, knows exactly the work that needs to be done, and does it ahead of schedule! More

by GREG.S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2023

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

August 13, 2023

Dealership Rating
Employee Rating

Great dealer and service. This is my 4th KIA and I am very satisfied with Regal service and dealership. More

by pamsellers12344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Regal Kia Lakeland responded

Thank you for being part of the Regal family.

August 12, 2023

Dealership Rating
Employee Rating

Best Fast service with out skipping great customer service & quality work for a great price More

by robruiz1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

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