George Mata
George Mata at Big Star Hyundai

George Mata

Sales Consultant

Big Star Hyundai

18100 Gulf Freeway, Building A
Friendswood, TX 77546

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1 Review

1 Review of George Mata

May 11, 2022

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I had a appointment in this morning 5/10/2022 for my 2022 sonata 1.6T limited when I spoke with Adrian Chapa along with the oil change that should of been complimentary anyway I advised Mr Chapa that my More

by glennsteinocher26
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Recommend Dealer
No

Other Employees Tagged: Eric Lopez , LeAnna Kerr and Adrian Chapa

May 11, 2022

Big Star Hyundai responded

Glenn, Thank you for your review. We put high importance upon providing each customer with top notch service. To begin, we apologize if we failed to properly communicate Hyundai's complimentary maintenance program. It provides for complimentary oil change intervals based on normal driving conditions as outlined in the vehicle owners' manual. Houston is considered an extreme driving climate, which means your next oil change will be complimentary under the Hyundai guidelines. Regarding the extra time required for your visit, your reservation was for oil change only. Additional services beyond the oil change added at the time of the visit require additional time. If we documented your oil change appointment improperly, we again apologize. Our Service Manager. Kohl Young has reached out to you to determine the best way forward to retain a loyal customer. You may also contact him directly at kohly@bigstarhyundai.com. Thank you again for your business.

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