Gerson Maldonado | Page 5

It was after 4pm and I realized my inspection was due. I called Sarant Cadillac’s Service Department for an appointment. The receptionist. Audriana Informed me should could arrange an immediate appointmen I called Sarant Cadillac’s Service Department for an appointment. The receptionist. Audriana Informed me should could arrange an immediate appointment for the next morning. Dave met me for check-in scan of the vehicle after I pulled in. I was offered coffee and then greeted by Joe Mistretta. Joe reviewed what I needed done and assured me that my car would be inspected (oil change & tire rotation) within a short time. My ATS was delivered completely serviced and inspected in less than an hour. I closed out my order with Gerson Maldonado. He applied a promotional discount to offset the balance on my bill. I very much appreciate that additional discount. Overall, I am very satisfied with the team I dealt with at Sarant Cadillac’s Service Department. Audriana, Dave, Joe Mistretta and Gerson Maldonado are exemplary representatives for Sarant Cadillac and the Cadillac brand! More

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Gerson Maldonado was my service rep and he was a pleasure to work with. He was helpful during the entire process and made check out easy. I would say the only thing is that the wait time was a little longe to work with. He was helpful during the entire process and made check out easy. I would say the only thing is that the wait time was a little longer than I had anticipated. Nothing against Gerson at all, but it did take three hours from start to finish. More

by JESSIE92678 Verified Customer Verified Customer

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Very kind and very afficient. I would recommend Sarant Cadillac very strongly to anyone Thank You I would recommend Sarant Cadillac very strongly to anyone Thank You More

by caterinamartino57 Verified Customer Verified Customer

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It is a pleasure bringing my cars to Sarant for servicing. They do an excellent job, and their service department under Joe Mistretta, is very courteous and very pleasant, and they inform you of ev servicing. They do an excellent job, and their service department under Joe Mistretta, is very courteous and very pleasant, and they inform you of every step in your car service More

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Dina at Sarant Cadillac was amazing. She was extremely patient, professional and knowledgeable. She knows every inch of the cars she sells and took the time to explain it all to me. Most She was extremely patient, professional and knowledgeable. She knows every inch of the cars she sells and took the time to explain it all to me. Most importantly, she wasn’t pushy. I had gone into see her before and she was extremely patient. It was a great pleasure working with her, Antonio, Darlene and Vic. I love my new Escalade. Please go see them. Thank you Sarant Cadillac! More

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Fast and great service department and very polite employees, very modern clean and great dealership employees, very modern clean and great dealership More

by COYOTESTUDIOS Verified Customer Verified Customer

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Service was prompt, and professionally performed in a comprehensive review of all that was shared with the representatives who assisted. comprehensive review of all that was shared with the representatives who assisted. More

by SCIAMEJ Verified Customer Verified Customer

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Great service, the only complaint I have is i never got a phone call when my car was done. phone call when my car was done. More

by curciod Verified Customer Verified Customer

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Fast service and very polite employees, very modern and clean dealership and service department. Will return for service. clean dealership and service department. Will return for service. More

by JAMESELFERSNY Verified Customer Verified Customer

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Ken D I brought my 2017 ATS in for an oil change at 7:30 and was out the door in a short time. Joe Mistretta always gives you a warm greeting and offers a hot cup of coffee and place to wait for the car. and was out the door in a short time. Joe Mistretta always gives you a warm greeting and offers a hot cup of coffee and place to wait for the car. I met with Gerson Maldonado (service advisor) to review the invoice and we realized there was a promotional discount. Gerson redid the invoice with reduced cost. I really appreciate the effort and consideration. As I left, Joe Mistretta was there to inquire that everything I needed was accomplished and wished myself and family a great day. There are very few things that are consistent, however Joe Mistretta never misses a beat even with the great amount of stress and responsibility he deals with every day. Thanks Joe for being a great ambassador for Sarant Cadillac! More

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