Giacomo Liparoto | Page 67

Great experience We just leased our 3rd Mercedes from Helms Bros. Each time the experience exceeds the previous excellent experience. We were able to get our new car i We just leased our 3rd Mercedes from Helms Bros. Each time the experience exceeds the previous excellent experience. We were able to get our new car in less than 4 hours. They took care of the insurance transfer. Kathleen Baade was terrific. When it comes to service you feel like you are treated like their only customer. You can wait at the lounge and have coffee, bagels, water or snacks while reading the newspapers or they actually offer to drive you home if the servicing takes an extended period of time and deliver your car to your home when it’s finished. Have been dealing with Jack Liparoto for all my service needs. Great guy to work with More

by JDAG_ Verified Customer Verified Customer

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Helms Bros, What's going on with my car title? I have recently bought the car(C300 4matic) with full payment at the end of lease(June 21, 2018), which I have leased from Helms Bros. Due to my p I have recently bought the car(C300 4matic) with full payment at the end of lease(June 21, 2018), which I have leased from Helms Bros. Due to my planning to abroad soon, I was asked to pay with cashier's check from my sales person which will expedite the whole process of getting the car title. When I bought the car(June 21, 2018), my sales person told me that the car title would be at the Helms Bros before July 4.  The car title would take about 2 weeks and sent it out to the Helms Bros. Once the car title gets Helms Bros, he would let me know when the car title arrives there. Now, it's been little over a month and nothing happened. I was patiently waited for any answers about my car title but nothing happened. That's when I decided to call and asked what happened with my car title(July 24, 2018). Then I called the Helms Bros sales person and he told me that he will try to find out about my car title and give me a call but never returned me a call. Next day, on July 25, 2018 in the morning, I called him again but told me that he will find out to see what happened for my car title and give me a return call but he did not call me again. Therefore, on that same day around 2pm. in the afternoon, I went to see him and told me that he was going to find out what happened for my car title. So, I went to Helms Bros service center for my car inspection. After the car inspection, I went to see him again, he told me that the lady who was in charge of the car title wasn't there, gone for the day.  And, he told me that the car title takes about 60 days and it will be delivered to my home directly, not  Helms Bros. However he will definitely find out what happened with my car title and would call me back on July 26, 2018, but never called me till now. At that time(June 21, 2018) of purchasing the car, he told me that it will be better to pay with cashier's check so that it will expedite the whole process of getting the car title, which I would receive the car title within 2 weeks, whereas the personal check takes much longer time about one month. Also he told me that the car title would be delivered to Helms Bros directly. Since he is not keeping with his words and change the stories around, I am now wondering about what's happening to my car title. I am looking forward for any answers from Helms Bros, soon. Overall, I feel good about the services that the Helms Bros  provided me but, I am very disappointed and dissatisfied with this situation. More

by JSJUNG333 Verified Customer Verified Customer

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Servic From drop off to pick up, smooth sailing. Jack , our service advisor kept us informed of when car would be ready, what they found , and car looked BR From drop off to pick up, smooth sailing. Jack , our service advisor kept us informed of when car would be ready, what they found , and car looked BRAND shining new on Pick Up! Thank you Jack!!! More

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Great service Everything worked out great. Although the service took twice as long as promised, I had a loaner car which made the delay not an issue. Everything worked out great. Although the service took twice as long as promised, I had a loaner car which made the delay not an issue. More

by DTDARCY Verified Customer Verified Customer

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Thorough It was a pleasant atmosphere & I enjoyed the convenience of having a shuttle service. They were friendly and had a good supply of snacks & coffee. It was a pleasant atmosphere & I enjoyed the convenience of having a shuttle service. They were friendly and had a good supply of snacks & coffee. More

by DAK855 Verified Customer Verified Customer

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Stretching your dollar So nice to meet a staff that keeps an eye out for your dollars rather than do what they can to run up the bill. So nice to meet a staff that keeps an eye out for your dollars rather than do what they can to run up the bill. More

by ATTORNEYSOLIVA Verified Customer Verified Customer

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Service center rating I have found Jack to be very professional and friendly. He will go the extra mile to assist me with issues that is not related to the service. For exa I have found Jack to be very professional and friendly. He will go the extra mile to assist me with issues that is not related to the service. For example he took to time to set up my phone check my inside lights that will no go off - little things. He also tries to accommodate me with appointments that is convenient for me. More

by BERN7679 Verified Customer Verified Customer

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Treated with respect From the moment you drop off your car at service till the time you pick it up you feel appreciated and are treated with respect. They even return the From the moment you drop off your car at service till the time you pick it up you feel appreciated and are treated with respect. They even return the car washed! More

by Noscreenname Verified Customer Verified Customer

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Getting my car done right Your all simply the best from Susanne Cochrane down, you’ll listen to my concerns and work to resolve the problem. Thanks Theresa for coming through Your all simply the best from Susanne Cochrane down, you’ll listen to my concerns and work to resolve the problem. Thanks Theresa for coming through for me last Saturday, driving in the rain storm yesterday morning to work & knowing that my brakes work was the best. Thanks again Theresa.?????? More

by BCHAIR Verified Customer Verified Customer

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5 stars service I have leased or owned vehicles from HELMS BRO. Always very impressed with services provided by Jack/Service Advisor. I insist to work with him only. I have leased or owned vehicles from HELMS BRO. Always very impressed with services provided by Jack/Service Advisor. I insist to work with him only. He took care of all issues. Hassle free. More

by PC Verified Customer Verified Customer

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