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Gihan Gutierrez
Gihan Gutierrez at Honda World Downey

Gihan Gutierrez

Service Advisor

Honda World Downey

10645 Studebaker Rd
Downey, CA 90241

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4.5
56 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

8 yrs, 3 mos

4.5

56 Reviews

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56 Reviews of Gihan Gutierrez

August 29, 2025

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Employee Rating

Should arrange 2 car rides for your customers. It is an inconvenience. There is false advertising. It just so happens that my car needed a few services & it just happened to be your specials. You More

by noemail23
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Workmanship
Service Time
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Recommend Dealer
No
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August 28, 2025

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Great service, respectful with no pressure . I really appreciate Steven Cuevas excellent customer service. I plan to see him every time from now on!!! More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Chavez, Carlos Villareal, Steven Cuevas

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Aug 29, 2025

Honda World Downey responded

M, thank you for taking the time and leaving us a review !We're so glad to hear that you had a positive, pressure-free experience and that Steven Cuevas provided you with excellent customer service. He's a valued member of our team, and we'll be sure to pass along your kind words to him. We truly appreciate your loyalty and look forward to welcoming you back next time!-Dennis Alejo

August 28, 2025

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The experience is always good but every now and then he comes off as rude and disrespectful. More

by elizabeth Garcia
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Marroquin

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Aug 29, 2025

Honda World Downey responded

elizabeth Garcia, thank you for taking the time and leaving us a review! We are glad we were able to provide you with a good experience -Dennis Alejo GSM

August 26, 2025

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Employee Rating

Nice new facility. .. New digital format of paperwork is nice... Vehicle was finished in a timely manner More

by scortez562
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez

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Aug 26, 2025

Honda World Downey responded

scortez562 , thank you for taking the time and leaving us a review! We're glad you like the new facility and the updated digital paperwork format, we’re always looking for ways to improve the customer experience. It's also great to hear that your vehicle was completed in a timely manner-Dennis Alejo GSM

August 26, 2025

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Employee Rating

Gihan answered the questions that I had. Service was great, fast, and easy. I appreciate the help. More

by covayvette15
Recommend Dealer
Yes

Other Employees Tagged: Gihan Gutierrez

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Aug 26, 2025

Honda World Downey responded

covayvette15, thank you for taking the time and leaving us a review !Thank you for your kind words! We're happy to hear that Gihan was able to answer all your questions and make the service experience smooth and efficient. Providing helpful, fast, and easy service is what we strive for.-Dennis Alejo GSM

August 25, 2025

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Employee Rating

Gihan Gutierrez was patient with me while explaining the car services that are due for my car. The service was quicker than expected and the new service building is beautiful. More

by miraclehll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 25, 2025

Honda World Downey responded

miraclehll, thank you for taking the time and leaving us a review ! We’re so glad to hear Gihan took the time to patiently explain your vehicle’s service needs and that everything was completed quicker than expected. We’re also happy you enjoyed the new service building; we’ve worked hard to make it a welcoming space.-Dennis Alejo GSM

August 25, 2025

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Employee Rating

Excellent service Customer support very helpful My vehicle was completed in a timely manner Will be returning More

by carolinagullien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 25, 2025

Honda World Downey responded

carolinagullien, thank you for taking the time and leaving us a review !We’re glad to hear you had an excellent experience with our customer support and timely service. We look forward to welcoming you back soon!-Dennis Alejo GSM

August 25, 2025

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Employee Rating

The promt service given by Honda team was amazingly successful and the time manner when the car was delivers after service given great team More

by BISPRDE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 25, 2025

Honda World Downey responded

BISPRDE1, Thank you for taking the time and leaving us a review ! We’re thrilled to hear that our team delivered prompt and successful service and got your vehicle back to you in a timely manner. It’s always our goal to provide efficient, top-quality care. -Dennis Alejo GSM

August 25, 2025

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The new space is amazing. Everyone I encountered was friendly and helpful. Thank you again. More

by skrystine06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 25, 2025

Honda World Downey responded

skrystine06,We're thrilled to hear you enjoyed the new space we’ve put a lot of thought into making it welcoming and comfortable for our guests. It’s also great to know that our team made a positive impression during your visit.-Dennis Alejo GSM

August 25, 2025

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Employee Rating

I think they should be more organized next time, they couldn’t keep up on who was next. More

by raqqzt.21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Moran, Steven Cuevas

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Aug 26, 2025

Honda World Downey responded

raqqzt.21, thank you for taking the time and leaving us a review ! We're sorry to hear there was confusion about the order of service during your visit. Your time is valuable, and we’re committed to making improvements.-Dennis Alejo GSM

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