Gio Merced

I'm happy with the service. Gio Merced is very professional and attentive. Keep me informed and give me update all time Gio Merced is very professional and attentive. Keep me informed and give me update all time More

by fredericocbgmichel Verified Customer Verified Customer

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Gio is great. Always pleasant and courteous. Service is always quick. Waiting area is clean with tv and charging area gor phobe and laptop Always pleasant and courteous. Service is always quick. Waiting area is clean with tv and charging area gor phobe and laptop More

by slew8093 Verified Customer Verified Customer

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I came in to address a HUD that was no longer booting properly and came out with a laundry list of things "to fix" without a great understanding of what must be fixed, what was important to fix, and what properly and came out with a laundry list of things "to fix" without a great understanding of what must be fixed, what was important to fix, and what was nice to have fixed. Prior to authorizing repairs although the estimates for the costs of material was provided, the labor cost of the repairs was not explained to me. I am still finding it difficult to wrap my head around $215 per hour for labor when I know that the people actually doing the work are not getting paid $430,000 per year. The staff interaction was cordial and polite, but I found that it was very awkward to talk about any of this with the representatives who coordinated the repairs. There was also no real communication between them on the state of repairs as several times the work was declared "finished" when my original problem with the HUD (later diagnosed as the radio) had not been repaired and the part's status could not be tracked. The bottom line on my costs on top of the cost of the items to be replaced was about $2400 for 9 hours of labor, with parts and tax that came to about $6000, and I left unfixed an item that was identified but later characterized as a "quality of life" issue at another $2400. The only reason I came in was to fix the HUD which was likely something that had to be fixed there. Hindsight tells me that I should have deferred all other recommended repairs and taken those elsewhere at a much more reasonable labor cost with similar guarantees of quality of work. More

by allenjml Verified Customer Verified Customer

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Andy Savas was very professional in handling my Charger's service and coordinating my care while waiting. He also ensured I was helped when he had to leave. Gio Merced was very helpful in arranging my transp service and coordinating my care while waiting. He also ensured I was helped when he had to leave. Gio Merced was very helpful in arranging my transport when the time came for my other appointment. Then Bob Parr assisted with my return transport and was very kind as always. All of the service advisors were very knowledgeable and attentive to my service needs. I truly appreciate your service department. Also the manager is excellent. I would also like to thank the manager Anthony Bazzocco who was extremely helpful in the last few service appointments I had, for both my Jeep and my Charger. He was instrumental in assuring I was helped, ensured parts found and ordered, installation done efficiently and thoroughly, as well as documentation provided for my insurance company, etc. Winston also was very helpful and expedient as my advisor. More

by gina_gator Verified Customer Verified Customer

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Excellent service! Gio was super friendly and made sure the entire process was quick and painless. He showed genuine dedication, taking care of the process. Thanks to t Gio was super friendly and made sure the entire process was quick and painless. He showed genuine dedication, taking care of the process. Thanks to the team! I'll be back for my next service! More

by POBANDOP Verified Customer Verified Customer

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No further comments are needed my oil and filter service was excellent. Quick in and out. Efficient. was excellent. Quick in and out. Efficient. More

by dinomazin Verified Customer Verified Customer

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Service was great. Check in was very easy. Even the waiting area was very nice Check in was very easy. Even the waiting area was very nice More

by cfornarol Verified Customer Verified Customer

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We really loved our experience here. They went above and beyond. Would recommend to all our family and friends. They went above and beyond. Would recommend to all our family and friends. More

by jessicatello20 Verified Customer Verified Customer

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Everyone was helpful fast and accommodating wanting to make me happy it was the easiest car purchase I have ever done make me happy it was the easiest car purchase I have ever done More

by heidi16 Verified Customer Verified Customer

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The service was great. Fast and on time. No hassles and didn’t have to wait that long. Fast and on time. No hassles and didn’t have to wait that long. More

by samgotti21 Verified Customer Verified Customer

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