Gio Merced | Page 7

I will lead with it was a good experience with prompt attention when I dropped the car off and quick service. Very friendly staff when dropping the car off. The reason for the below average rating is bas attention when I dropped the car off and quick service. Very friendly staff when dropping the car off. The reason for the below average rating is based on the pickup experience. When I arrived, my service representative, Gio, wasn't around. I stood there for approximately 20 minutes thinking he may have just stepped away. No one offered to help me even though there were about 6 employees chit chatting to each other. I stuck my head in to ask one of the other service representatives about my rep. He told me "I needed to go look for him." That response was unprofessional and uncalled for in my opinion. I responded with "I need to go look for him?" He said "yes." At that moment, another service representative must have heard the conversation as he came over and asked me if he could assist, which he did, very professionally. I do not know the name of the service representative who acted so unprofessionally. If this is how customers are treated when picking up their vehicles, I would not recommend this service center. More

by transam25 Verified Customer Verified Customer

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Kept me informed on updates and very friendly knowledgeable and worked diligently with warranty company knowledgeable and worked diligently with warranty company More

by juliancute Verified Customer Verified Customer

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They were very understanding of my concerns and took my car in promptly and communicated continuously. Someone always asks if you need help right when you walk in. car in promptly and communicated continuously. Someone always asks if you need help right when you walk in. More

by ljhumbert Verified Customer Verified Customer

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Gio was awesome. We have tried to have our vehicle serviced at other dealers but never have been shown the level of customer service that Gio provided. He was great. We have tried to have our vehicle serviced at other dealers but never have been shown the level of customer service that Gio provided. He was great. More

by Dragondatwagon Verified Customer Verified Customer

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The wait time for services was minimal and quick, and the customer service was excellent. customer service was excellent. More

by Xiomara Santiago Flecha Verified Customer Verified Customer

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The service was amazing, the price was a little high. I decided to change my tires out because of this I decided to change my tires out because of this More

by Marcio Magalhaes Verified Customer Verified Customer

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Excelente atención y rapida respuesta en el servicio de la camioneta Gracias por todo Feliz dia la camioneta Gracias por todo Feliz dia More

by belgicagh Verified Customer Verified Customer

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The mechanic did a good job and Gio provided excellent customer service. I coul return always customer service. I coul return always More

by Diego Ojeda Verified Customer Verified Customer

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Was treated very nice at the dealer, and nice and clean environment My overall visit was very pleasant in and out in a short time. if I need a new Jeep, I will definitely come back. environment My overall visit was very pleasant in and out in a short time. if I need a new Jeep, I will definitely come back. More

by mik909 Verified Customer Verified Customer

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The dealership is stellar. Lots of hard working people getting the job done. Thanks for all of your efforts. Lots of hard working people getting the job done. Thanks for all of your efforts. More

by CSMITH612 Verified Customer Verified Customer

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