Glenn Smith

It took 18 months to have the keyless entry code issue resolved on one vehicle and the other vehicle's keyless entry is still unresolved. The lack of communication has been unfathomable. Jon Rydings said resolved on one vehicle and the other vehicle's keyless entry is still unresolved. The lack of communication has been unfathomable. Jon Rydings said he would step up and take over communication. The tech showed up twice and claimed his lack of wifi was the reason the issue couldn't be resolved. No one called to let us know the repair was not completed on Monday. I called and left a voicemail. It's Thursday and still nothing. More

by gwen4 Verified Customer Verified Customer

Report | Print

Noah was great. Answered all my questions and if he didn’t have an answer he got the answer. Highly recommend him for another car purchase. Answered all my questions and if he didn’t have an answer he got the answer. Highly recommend him for another car purchase. More

by davpaquet Verified Customer Verified Customer

Report | Print

Unbelievable service! They were prompt , professional, knowledgeable. Also made sure I was comfortable and had what I needed including offering rides. They were prompt , professional, knowledgeable. Also made sure I was comfortable and had what I needed including offering rides. More

by obriensg Verified Customer Verified Customer

Report | Print

Colonial Ford is always a 5 Star Visit! The Service Team is great! Very friendly & knowledgeable! The Waiting Area is also wonderful as I always wait for my Car. Very comfortable with lot The Service Team is great! Very friendly & knowledgeable! The Waiting Area is also wonderful as I always wait for my Car. Very comfortable with lots of yummy snacks! More

by yellowlabgal Verified Customer Verified Customer

Report | Print

The customer service team was phenomenal and it’s the best truck I’ve ever owned! best truck I’ve ever owned! More

by stp1963 Verified Customer Verified Customer

Report | Print

I like you guys. Glen sold me my new truck back in December,& turns out we know lots of the same people. Small world. Recently had 10,000 mile check up after a most e Glen sold me my new truck back in December,& turns out we know lots of the same people. Small world. Recently had 10,000 mile check up after a most excellent road trip,was in & out quickly with no issues. Taking another road trip & I’ll be back for 20,000 mile check up when I return. Please tell Glen hello & hope he’s feeling better. More

by s_stimpson Verified Customer Verified Customer

Report | Print

I initially thought it was. a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so a great dealership. They were able to help me purchase a Bronco which took I thought way too long, but when it finally arrived at Colonial I was so excited to have the car come totally ready which is was not, the window gaskets were dripping some sort of adhesive, there was a loose rubber tube hanging from the ceiling, the amount of explanation about using the vehicle was very lacking, the communication was even more lacking. I tried to get clear communication from the Sales and General Manager. I was promised a written breakdown of the cost which by the way was not what I was expecting. When I originally ordered the vehicle, I was contacted by the Sales Mgr. who informed me that I was going to get an $8000 increase in my price even after we had agreed on a price (which by the way was the full retail price) and it would be against the law to try to increase the price after a contact was signed by both parties. I am left not being sure who to contact at Colonial about problems, questions , ordering accessories and what was available. Mike Smith told me to reach out to him but I have not received any answers to my questions. The General Mgr, promised me the financial full disclosure on the price I finally paid but I have not received such a document. It took about a week for me to get any Registration paper work as Colonial Never reached my insurance company until I complained and complained although Colonial promised me that he had reached out to my Insurance agent in Plymouth, MA. I sent the sales person, Mike Smith many questions thinking he would be the person to answer my questions but I have not had any replies from him since I left the dealership with my new Bronco. So the answer is that I was very disappointed and hope I made the rifght decision to buy my Bronco at Colonial, not the closest Ford Dealership to my house in Marion. The trade in value I received was terrible, much lower than many offers I had received from craigslist or Facebook or even Carvanna. The General Manager had promised me a great better deal on my buying the new Bronco and that he would make sure I got a great trade in offer which was exceptionally low. I am answering these questions carefully and honestly . This was not my first Ford purchase and probably my last as this was not and still has not been a smooth deal nor do I feel appreciated. More

by m.popitz Verified Customer Verified Customer

Report | Print

Excellent Service. Purchased my Mustang there in 2021 and they have serviced it since. Sales and Service are great! Purchased my Mustang there in 2021 and they have serviced it since. Sales and Service are great! More

by Tmk45 Verified Customer Verified Customer

Report | Print

Colonial works with customers to find the right fit. Everyone is very helpful and friendly Everyone is very helpful and friendly More

by ADEBOE Verified Customer Verified Customer

Report | Print

Mike Smith and Colonial Ford were exceptional with their professionalism and expertise throughout the buying process. I recommend this dealership to anyone interested in a Ford vehicle. professionalism and expertise throughout the buying process. I recommend this dealership to anyone interested in a Ford vehicle. More

Report | Print