Greg Jones | Page 107

Terrible grouo of liars Terrible. Have a lease with BMW covering service over all USA and pay a pretty penny for it. These guys had to bring me an hour south (from Tampa) twi Terrible. Have a lease with BMW covering service over all USA and pay a pretty penny for it. These guys had to bring me an hour south (from Tampa) twice during tax season in order to be able to get my car serviced. They promised I would only loan out a BMW if overnight service was needed and put me in a stinky Chevy instead. Promised free car washes and that didnt haopen. Dint go here, only lies. Don't believe anyone there. Now they won't even answer calls. Liars. None of the names of employees are actually on here. More

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Greg Jones is fabulous, courteous and very helpful. Dealership and staff very kind and helpful. Greg Jones always helpful and very up to date on what our vehicle needs. Makes sure we are taken care of a Dealership and staff very kind and helpful. Greg Jones always helpful and very up to date on what our vehicle needs. Makes sure we are taken care of and always makes time to talk to us and explain repairs needed. The best we have ever worked with. We trust his judgement. More

by MJDERR Verified Customer Verified Customer

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Extraordinary Customer Service Again& Again Fernando, the service manage was not only expeditious in his diagnosis and repair, but he was also very courteous. Unfortunately, I also had some issu Fernando, the service manage was not only expeditious in his diagnosis and repair, but he was also very courteous. Unfortunately, I also had some issues with my Bluetooth connectivity. Lol and behold, Andrew and Antoinette who specialize in assisting customers with all the interior capabilities of BMW vehicles, simply showed me the appropriate sequence to connect my new phone and pandora music to my system with a new passcode. I’m so very happy with everyone I’ve been in contact with over the past year. Everyone is so highly trained in their specialty and very empathetic. More

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The reason I stay with BMW cars Southpointe BMW Service Center always exceeds expectations. From their knowledgeable caring Service Reps to their streamlined process for getting you Southpointe BMW Service Center always exceeds expectations. From their knowledgeable caring Service Reps to their streamlined process for getting you in and out quickly. I keep stick with BMW cars really because of their service. More

by knutsy1 Verified Customer Verified Customer

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GREG JONES is amazing. Greg diligently worked with Geico to justify damages from my accident that Geico didnt want to pay. He also went above and beyond average customer ser Greg diligently worked with Geico to justify damages from my accident that Geico didnt want to pay. He also went above and beyond average customer service to diagnose the damages created by the bodyshop from the installation of faulty parts and obmission of other parts. He is the essence of excellent customer service through the culmination of effort and follow through to the end. You have a winner in Greg Jones. More

by OTTOWALTER53 Verified Customer Verified Customer

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First BMW Experience Bought a 2013 X3 at a non-BMW dealership, 3 days later it had a check engine light and transmission malfunction warning light on. Took it in to Saraso Bought a 2013 X3 at a non-BMW dealership, 3 days later it had a check engine light and transmission malfunction warning light on. Took it in to Sarasota BMW without an appointment, and they were very accommodating. It turned out to be the battery, which was a huge relief. More

by MARYLOUISE.TABOR Verified Customer Verified Customer

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Needed new starter I called and told them the problem on a Friday afternoon. Got to the dealership near closing on Friday. They were waiting for me , arranged a rental c I called and told them the problem on a Friday afternoon. Got to the dealership near closing on Friday. They were waiting for me , arranged a rental car and said it should be done next day Mid morning on Saturday Derek called and confirmed what was needed and said he’d call later when ready. He called about 3:00 and I picked up the car. Only 24 hours after problem started it was taken care of.... first class service as always! More

by JBJOHNCARTER Verified Customer Verified Customer

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Great service and a welcoming environment I was having battery issues and they were able to identify and resolved these issues in a timely manner. All of the employees are very nice, welcomi I was having battery issues and they were able to identify and resolved these issues in a timely manner. All of the employees are very nice, welcoming and provide excellent customer care. More

by JAMESFERRARA92 Verified Customer Verified Customer

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Replacement of charger for i3 Greg Jones was very good and very fast to diagnose and then replace the i3 charger. Thanks for the great service. Very happy with the result. Greg Jones was very good and very fast to diagnose and then replace the i3 charger. Thanks for the great service. Very happy with the result. More

by JIMTHEGOLFDOCTOR Verified Customer Verified Customer

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I expected to have my repair made without cost to me. The repair parts are on order, and I will not be charged for them. Greg was extremely helpful and responsive,and I greatly appreciate his efforts. The repair parts are on order, and I will not be charged for them. Greg was extremely helpful and responsive,and I greatly appreciate his efforts. More

by JMAC6001 Verified Customer Verified Customer

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