Greg Jones | Page 111

Sarasota BMW Reliable Dependable Quality Service Jack helped us into our first BMW and we belong to the BMW family for good now. Your service team dispelled any concerns we had with owning and enjoy Jack helped us into our first BMW and we belong to the BMW family for good now. Your service team dispelled any concerns we had with owning and enjoying such a fine driving machine. Our service rep Fernando Santori has that knowledge and passion to guide us in running at peak performance. I am a realtor and customers note the car you own and BMW's 5 series carries that image of success. Your other personal are always a delight, Loraine with a sunny smile and so many others. I wish they had name badges so I could tell you how attentive they each are. Your concierge ambassador is always at the ready to help she is a delight. We will miss the car wash service that came with our car. A Merry Christmas and healthy Happy New Year More

by LVGIARRANO Verified Customer Verified Customer

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Another Super Experience As usual Greg Jones and Maria Lizardi did an excellent job handling my service call . They were courteous and very responsive to my questions. In ad As usual Greg Jones and Maria Lizardi did an excellent job handling my service call . They were courteous and very responsive to my questions. In addition all the service folks I encountered were great! More

by DACHSIE Verified Customer Verified Customer

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Complicated issues resolved timely The service organization went out of their way to solve a complex problem. From the Service Director and Shop Manager to the advisor, great work. The service organization went out of their way to solve a complex problem. From the Service Director and Shop Manager to the advisor, great work. More

by re6541 Verified Customer Verified Customer

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Top Notch Service Very efficient service, no long wait times. Everything explained to satisfaction and vehicle was ready within the specified time. The manager was ve Very efficient service, no long wait times. Everything explained to satisfaction and vehicle was ready within the specified time. The manager was very efficient and courteous. More

by HAWK57 Verified Customer Verified Customer

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Would have expected of BMW I just had a very disappointing customer service experience with BMW North America that will result in me not purchasing the BMW brand going forward. I just had a very disappointing customer service experience with BMW North America that will result in me not purchasing the BMW brand going forward. And my service experiences with BMW of Sarasota have led me to rate them as "Average" at best. In just the few service visits I've made to the dealership under warranty, I encountered issues with service advisors' unsatisfactory handling of my visits, not keeping me updated on the work being done on my car and lack of notification when the car and parts were ready for pickup. Service Manager Greg Jones seems to be customer focused but my overall experience with their Service Department is below my expectations for a BMW dealership and not much better than I've had from other dealerships. More

by gubiotti Verified Customer Verified Customer

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Unscheduled visit Maria and Greg really saved me an my family not only with a last minute fix for an electrical issue before leaving town, but provided excellent custom Maria and Greg really saved me an my family not only with a last minute fix for an electrical issue before leaving town, but provided excellent customer service by competing future maintenance issues in which I would have had to come back. More

by mtnman661 Verified Customer Verified Customer

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Needed emergency repairs Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours w Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours was the most important job they had More

by JBJOHNCARTER Verified Customer Verified Customer

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service/repair good job, efficient, on time, accurate, Checked on tire warranty that i didnt know was still in place and saved me 460 dollars! Thank you good job, efficient, on time, accurate, Checked on tire warranty that i didnt know was still in place and saved me 460 dollars! Thank you More

by EBERNOTUS Verified Customer Verified Customer

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Excessive window noise Sarasota BMW exceeded my expectations . Window noise problems were corrected and service manager Greg Jones and staff knew what to do and got it done. Sarasota BMW exceeded my expectations . Window noise problems were corrected and service manager Greg Jones and staff knew what to do and got it done. I have three Beemers and Sarasota has excellent technicians. I also appreciate being contacted by "corporate" after initial purchase. They took my constructive ideas regarding what works best and what needs rethinking for X3 buyers. My contact person recorded my ideas and encouraged further contact. Many thanks.Rod Karpinski P.S. Derek Thomas also should get a shoutout for always going the extra yard when helping me. More

by RODDIKARP Verified Customer Verified Customer

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air conditioning problem rectified! Everyone involved in handling my BMW has been superb especially Carlos Munoz! :) I am thoroughly pleased with the service I have received from C Everyone involved in handling my BMW has been superb especially Carlos Munoz! :) I am thoroughly pleased with the service I have received from Carolos Munoz! I have purchased or leased at least 6 or more of your cars! I have enjoyed every one! More

by LOLERU Verified Customer Verified Customer

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