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Greg Russell
Greg Russell at Colonial Ford of Plymouth
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Greg Russell

Business Manager

Colonial Ford of Plymouth

11 Pilgrim Hill Rd
Plymouth, MA 02360

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4.8
379 Reviews

Dealership Experience

7 yrs, 11 mos

Employee Video

4.8

379 Reviews

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379 Reviews of Greg Russell

April 29, 2025

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Employee Rating

Jose was easy to deal with through the whole process. I rated Colonial Ford a 3 star out of 5 and the reason it was not a 4 or 5 star was that the car we bought, 2023 Infinity QX60 had a scratch on it More

by pbettle
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Recommend Dealer
Yes

Other Employees Tagged: Jose Oliveira

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Apr 29, 2025

Colonial Ford of Plymouth responded

Paula -Thank You for your business first and foremost . If you recall the Saturday that you looked at 3 Infinity QX60'S over several hours during final selection choosing the lowest priced unit at $37,985 over $3,500 below Market Price - and on that day while at the dealership the 3QX60'S in stock sold within hours -based on the Colonial Ford Transparent Pricing and Super Value , On the same note the scratch was clearly addressed no less than 3 times -Joe explained we will not do anything more than buff the area prior to the sale - again it was brought up and the sales manager stated again that no paintwork will be performed as the value price is without the scratch repair prior to leaving that day -I would be more than happy to use customer goodwill for half of the fix as a good will gesture to ensure you are completely satisfied- please reach out Ron Almeida General Manager 774-773-3536

April 25, 2025

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Your dealership is clean, organized and enjoyed the atmosphere with a collegiate collaboration. The knowledge and enthusiasm made the experience relaxing. More

by Mike and Natalie
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Recommend Dealer
Yes

Other Employees Tagged: Dell Roderick, Jose Oliveira

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April 25, 2025

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great service, great price and all my concerns were answered promptly with delivery included to help me save some time More

by lucassossei
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Recommend Dealer
Yes

Other Employees Tagged: Joe Dziedzic, Your friends at Colonial Ford, Ron Almeida

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April 20, 2025

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My company uses Colonial Ford for our company vehicle purchases. The sales department has always been accommodating and great to deal with. More

by georgeegan
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dell Roderick, George Andruk, Joe Dziedzic, Ron Almeida

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April 18, 2025

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I really like the service at colonel done in a timely manner. Ron the GM is a very personal and nice person. More

by bz11954
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Recommend Dealer
Yes

Other Employees Tagged: Danielle Barnett, Ron Almeida

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April 12, 2025

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I count on Michael Smith to find vehicles for me Hasn’t let me down More

by info@resortman.com
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Recommend Dealer
Yes

Other Employees Tagged: Mike Smith

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April 07, 2025

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Colonial Ford and especially Shayne made buying my new truck an easy process. Unfortunately we both had to deal with Ford Manufacturing delays. It took Ford Manufacturing 8 months to get me my truck. I d More

by john.burris19
Recommend Dealer
Yes

Other Employees Tagged: Shayne Dextradeur

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March 29, 2025

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Very inventive employees, Vito is very personal and attentive, I would recommend to anyone to buy at Colonial. More

by EASTBAYFUNDING
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Recommend Dealer
Yes

Other Employees Tagged: Rick Jamieson, Vito Umbro

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March 29, 2025

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It was a horrible experience from the start till the finish including picking up the vehicle. They added a maintenance plan on the paper work and never even asked me if I wanted it. I did not see it ti More

by pjhofhe
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Recommend Dealer
No

Other Employees Tagged: Joe Almeida

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Apr 01, 2025

Colonial Ford of Plymouth responded

PJ - I really hope we can connect and turn this into something more positive ,using social media as a lever to have Colonial Ford pay for damage that was caused two weeks after picking up and using your Commercial Transit is not the way to build a relationship . Call me at your convenience Best , Ron Almeida General Manager 774-773-3536

Mar 30, 2025

pjhofhe responded

3/30/2025 This is a follow up to my already posted review. It is not getting better I would now like to give them zero stars. I asked them to do the right thing were my vehicle received body damage when it was in their possession. And no one knows what happened? They know what happened but decided to lie and be deceitful instead of being honest. They said they would not help me out we’re I gave them a bad review after weeks of trying to resolve it. And that it was not nice of me for doing that? So let me get this straight it was ok to deceive me on the paper work? By selling me a maintenance policy I did not ask for and did not see till later and was not discussed. Then the vehicle from the time I test drove it to the time I picked it up had body damage. And again no one did the right thing and just let me know and we could have resolved it. And I am not nice and should have been patient? Not sure what to do at this point but I just wanted people to be aware and maybe bring a lawyer with you to buy a car there and take before and after pictures anytime you drop your vehicle off there. I did not know I had to do those things so I guess I am a fool. This is 100 percent accurate what happened to me for anyone who is reading this and would say no way this happened. So please be carefully when shopping here. I will keep everyone posted to see if there was a resolution we I did contact the general manager and he did not call me back. Just Joe Almeida and said I was not nice for telling the truth. Sorry Joe I have ethics and a moral compass and to maybe help someone else from getting screwed. If your company would like to sit down and meet please let me know I would still like to resolve this. Thank you for the life lesson on how not to trust people.

Apr 12, 2025

pjhofhe responded

5/12/2025 I did call Ron Almedia on 4/01/2025 like he asked in the response, and he did call me back after a few days. Asking what happened and I told him the story and he said he would get back to me that afternoon with a resolution. I did not hear from him, so I called again with no response. I am still waiting for a resolution Ron if you could call like you said you would. I would like to set up a meeting in person to resolve this situation so please call me back.

March 27, 2025

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The service center is amazing and easy to deal with. The sales department cares about making money and not the customer service what do ever I would not recommend there sales department to my worst enem More

by giggles493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dell Roderick, Rick Jamieson, Ron Almeida, Dylan Cummings

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