I’ve been going there since 2014 when we bought our first
VW and the service department has always been friendly and helpful
VW and the service department has always been friendly and helpful
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by MOLLYJOGOURLEY
Verified Customer
Verified Customer
Service Price Transparency
Sep 15, 2023 -
Volkswagen of Salem responded
Hi Molly and thank you! I can't tell you how much we appreciate your customer loyalty!
Sincerely,
Gregory Bell | Service Manager
Greg Bell and his team are great to work with and treat
me very good when I am in for a service. A shout out to Colin in the shop, Colin is the one who always works on my car.
me very good when I am in for a service. A shout out to Colin in the shop, Colin is the one who always works on my car.
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by GKUSCHNICK
Verified Customer
Verified Customer
Service Price Transparency
Sep 13, 2023 -
Volkswagen of Salem responded
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you.
Sincerely,
Gregory Bell | Service Manager
Sep 13, 2023 -
GKUSCHNICK responded
Greg, you and your team treat me right every time I bring my Golf Tdi in for service.
I bought my 2012 Tiguan new from another VW dealer.
I have taken it to VW of Salem for the past several years for service and have always found everyone to be helpful and pleasant. I now have a more ma
I have taken it to VW of Salem for the past several years for service and have always found everyone to be helpful and pleasant. I now have a more major mechanical issue that I have scheduled for evaluation and repair. I believe the issue is mostly related to a failing water pump. I hope all goes well with the repair/s and that I can get my Tiguan back on the road with reliability. At this point, I have been really happy with Salem VW and have given a 5 star rating. I will follow-up after the upcoming diagnosis and repair/s. I am optimistic that the rating will maintain itself.
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by Dennis
Service Price Transparency
Sep 07, 2023 -
Volkswagen of Salem responded
We truly appreciate you taking the time to write about your experience at our service department, Dennis. We want to provide all of our customers with quick and efficient vehicle maintenance, and I know this will be the case for your Tiguan. I'm happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. Take care!
Sincerely,
Gregory Bell | Service Manager
The service team at Salem Volkswagen takes care of my
needs when I bring my vehicle in, and I appreciate their courtesy an excellent service
needs when I bring my vehicle in, and I appreciate their courtesy an excellent service
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by llhyatt
Other Employees Tagged:
Dane Caccamise
Mar 15, 2023 -
Volkswagen of Salem responded
Thank you for sharing this great feedback with us. I feel our service department is what makes Volkswagen of Salem special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment!
Sincerely,
Gregory Bell | Service Manager
My VW Passat is 21 years old.
I appreciated Greg's (and the serviceman who did the work) thoroughness and commitment to reaching a reliable diagnosis, then to problem solving, fin
I appreciated Greg's (and the serviceman who did the work) thoroughness and commitment to reaching a reliable diagnosis, then to problem solving, finding the parts, taking the time to deal with difficult issues. Good communication with the customer about the stages of progress in what was a lengthy repair. When my car was partly dismantled I was shown, in person during the repair process, the car's condition and specific failures that were being corrected. That was invaluable, illuminating, and much appreciated.
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by Rob
Feb 24, 2023 -
Volkswagen of Salem responded
Rob, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
Sincerely,
Gregory Bell | Service Manager
Greg Bell and his service team are thorough, courteous,
and enjoyable to work with. They answered all questions and the scope of work they performed on our older VW made it drive like new again. We have be
and enjoyable to work with. They answered all questions and the scope of work they performed on our older VW made it drive like new again. We have been working with them for over 10 years and have never been disappointed.
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by Sally P
Service Price Transparency
Jan 11, 2023 -
Volkswagen of Salem responded
Hi Sally, and thank you! I can't tell you how much I appreciate your customer loyalty!
Sincerely,
Gregory Bell | Service Manager
I received prompt service, with all manor of courtesy.
I will look to them when I replace my current vehicle.
I will look to them when I replace my current vehicle.
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by dgoff1951
Jul 18, 2022 -
Volkswagen of Salem responded
Thank you for your wonderful feedback!
Sincerely,
Joshua Hunsaker | General Manager
Excellent customer service, always friendly and
efficient. Competitive pricing. Waiting room has good coffee drinks!
efficient. Competitive pricing. Waiting room has good coffee drinks!
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by skunked35
Jul 05, 2022 -
Volkswagen of Salem responded
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Sincerely,
Chris Keown | General Sales Manager
We bought a used 2006 Lexus RX 330.
The very next day we had to return it because it overheated and the radiator was not working. VW of Salem, and Greg the Service Manager, repaired i
The very next day we had to return it because it overheated and the radiator was not working. VW of Salem, and Greg the Service Manager, repaired it quickly and without cost to us. They truly went above and beyond when they also fixed a rear view mirror that I didn't even know was broken. They replaced it and had it painted to color match! I cannot recommend VW of Salem enough. Thank you!
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by Aardvark892
Other Employees Tagged:
Hector, Greg
Mar 08, 2022 -
Volkswagen of Salem responded
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.
Sincerely,
Chris Keown | General Sales Manager
Greg, my Service Manager, worked patiently over a three
week period to get my navigation fixed. He was always courteous. I felt respected.
week period to get my navigation fixed. He was always courteous. I felt respected.
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by David in Salem
Oct 06, 2021 -
Volkswagen of Salem responded
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us.
Sincerely,
Joshua Hunsaker | General Manager