Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 24

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
418 Reviews
4.7

418 Reviews

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418 Reviews of Gus Alatorre

May 06, 2024

Dealership Rating
Employee Rating

Gustav gave excellent customer service and everybody there, including the staff, and Mechanic explaining everything about my car. Your location has always given me great customer service. More

by loanresolutions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2024

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

April 29, 2024

Dealership Rating
Employee Rating

Great customer service. Workers were very professional. They updated me on the progress of my car and gave me a drive to and from the dealership while servicing my car. More

by abicarharding77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

Apr 29, 2024

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

April 29, 2024

Dealership Rating
Employee Rating

Always very efficient and kind and solve any problems I have quickly as well as great communication More

by jesmirlopez18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo , Joe Garcia, 5 stars

Apr 29, 2024

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

April 27, 2024

Dealership Rating
Employee Rating

They are always kind and caring, they have great communication and willing to go above and beyond to make sure their customers are satisfied! More

by rachelle.smith4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Vierya

Apr 29, 2024

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

April 25, 2024

Dealership Rating
Employee Rating

Very friendly the place was clean and all personnel was friendly too. I liked it More

by sdreyesb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eddie Gonzalez

Apr 25, 2024

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

April 24, 2024

Dealership Rating
Employee Rating

Good service but still waiting no matter have appointment or not around 4 to 6 ours More

by sam.hem1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 24, 2024

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We apologize for any inconvenience or frustration you may have experienced. We will work on our process to improve the wait time for our Loyal Toyota of Lancaster Customers.

April 21, 2024

Dealership Rating
Employee Rating

Very great people they are there for you would recommend to my family members and other people More

by gloriatrevizo12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Annie Vodegel

Apr 22, 2024

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

April 20, 2024

Dealership Rating
Employee Rating

Quick great service. I was in and out they keep you updated with progress and let you know when it’s done More

by SCHILLINGKYLE68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

April 18, 2024

Dealership Rating
Employee Rating

Los mecánicos no hacen bien su trabajo. Yo estoy en el programa de los 5 cambios de aceite y se supone le revisan. Al otro día mi tacoma no prendió y Yo no supe porqué. Me dijeron que le ca More

by luznunez3g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco , Annie Vodegel

Apr 18, 2024

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional para todos nuestros clientes. Lamento escuchar que su experiencia con nosotros no cumplió con sus expectativas. Valoramos su negocio. Por favor, no dude en llamarme directamente en (661) 952-2103

April 16, 2024

Dealership Rating
Employee Rating

Very professional and nice people and they did a fast service I take it in the morning afternoon. It’s already was ready thank you. More

by kamsarsimonyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

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