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Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 29

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
418 Reviews
4.7

418 Reviews

Write a Review

418 Reviews of Gus Alatorre

September 28, 2023

Dealership Rating
Employee Rating

The techs do an amazing job pushing out the work that they do great work More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel, Chanin Yescas

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Sep 28, 2023

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

September 23, 2023

Dealership Rating
Employee Rating

I love the friendship of the staff members. And And they're really professional and what they do. More

by heidirurquilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos, Melissa Larios, Douglas Velasco

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Sep 26, 2023

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

September 22, 2023

Dealership Rating
Employee Rating

When ever I need something done for my Corolla they do a great job for me More

by WASSELBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

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Sep 26, 2023

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

September 22, 2023

Dealership Rating
Employee Rating

Great customer service friendly staff great communication i would highly recommend taking your car here for sure More

by jikirkland87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 26, 2023

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

September 19, 2023

Dealership Rating
Employee Rating

Every thing is great service and customer service every time I go everything thing is done and I don't have any complaints. More

by Patti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston

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Sep 19, 2023

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

September 19, 2023

Dealership Rating
Employee Rating

She is a good person to the best of her ability. see you next time. When I come back to Toyota. More

by amakachris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel, Chanin Yescas

Report | Print
Sep 19, 2023

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

September 18, 2023

Dealership Rating
Employee Rating

The dealership was really helpful and fast paced. Really neat and clean. Didn’t have no issues or concerns. More

by estefanyataricio17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 18, 2023

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

September 16, 2023

Dealership Rating
Employee Rating

I feel like the guy was rude and didn't give us good customer service More

by avalos.matin0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 18, 2023

Toyota of Lancaster responded

I'm sorry we didn't meet your expectations but appreciate you giving us feedback on your recent experience at our dealership. I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to call me directly at (661) 952-2103

September 09, 2023

Dealership Rating
Employee Rating

Excelente service , professional. And fast , very happy with the work the did I will recommend anytime More

by veronicanevares73
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel, Chanin Yescas

Report | Print
Sep 11, 2023

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

September 09, 2023

Dealership Rating
Employee Rating

They charge to much money for service &when call they transfer you several times &you never get your questions answered. More

by CSLEVIIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 11, 2023

Toyota of Lancaster responded

I'm sorry you had trouble getting through. You can always reach me at (661) 952-2103 if you need assistance. We appreciate your feedback but keep in mind our prices are out of our hands. The upside is that you do pay to have a certified Toyota Technician service your vehicle and install Genuine Toyota Parts.

Sep 11, 2023

Toyota of Lancaster responded

If you need anything in the future please reach out to me at (661) 952-2103 and I will make sure you are helped out. Please keep in mind when visiting a Toyota dealership's service department you are paying for quality work performed by one of our Toyota Certified Technicians and Genuine Toyota Parts.

Sep 11, 2023

Toyota of Lancaster responded

its based on many factors. Just the cost of doing business and keeping a business running in a region which depends on labor cost, parts cost, keeping the facility running etc. You can always check online if we have coupons available for the service you need.

Sep 11, 2023

CSLEVIIS responded

So who's hands are the prices in?

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