Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 30

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
418 Reviews
4.7

418 Reviews

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418 Reviews of Gus Alatorre

September 07, 2023

Dealership Rating
Employee Rating

Toyota of Lancaster has exceptional service, the staff is courteous technicians are knowledgeable, always a great experience. More

by MamaG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2023

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our Team. We hope to welcome you back!

September 03, 2023

Dealership Rating
Employee Rating

Un servicio excelente Gracias por atender en la hora que les pedí estoy satisfecho por su amabilidad More

by arcejeanett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

Sep 05, 2023

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

September 01, 2023

Dealership Rating
Employee Rating

Service department is always friendly such good customer service never fails. Always have resolutions for any issues that arises with my vehicle. More

by nette_0109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

Sep 01, 2023

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

August 29, 2023

Dealership Rating
Employee Rating

The staff was Friendly informative and kept me up on what was happening with my car More

by 5lovelucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo , Chanin Yescas

Aug 29, 2023

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

August 28, 2023

Dealership Rating
Employee Rating

I'm satisfied with my service, job was done in time. Friendly customer service I was given More

by ayala.enrique1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 28, 2023

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

August 24, 2023

Dealership Rating
Employee Rating

The bottom of my vehicle was not screwed on when given back to me, which caused mud to get trapped after the tropical storm. Car lost power. More

by None of your business
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Sonny Asaad, Annie Vodegel, Chanin Yescas, Letter is wonderful

Aug 24, 2023

Toyota of Lancaster responded

I'm so sorry this happened to you. I would like a chance to make this right. Are you able to bring in the vehicle so we can take a look at it or if you would like to call me you can reach me directly at (661) 952-2103

August 23, 2023

Dealership Rating
Employee Rating

This was the worst exoerience ever! The people are beyond rude. We were sent a quote for $139.47 for the oil change and the air filters. Then they sent us a message that we needed bo More

by g.wisdom6921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 23, 2023

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

August 22, 2023

Dealership Rating
Employee Rating

Mostly friendly staff who understand customer's needs. However, I prefer to find other places to fix my car because of their overpriced work. I had to fix an issue they caused and they were not willing to More

by framirez408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 22, 2023

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

August 21, 2023

Dealership Rating
Employee Rating

Staff is very helpful and knowledgeable. Although is was a couple hours wait. Overall, good service. More

by EDDALLEN1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2023

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

August 18, 2023

Dealership Rating
Employee Rating

I paid over 2,300 dollars and they did not complete everything I paid for. They did not do the balance of the tires and also the alignment (I believe). Not sure what else they did not do. Now I don’t t More

by OMADR001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 18, 2023

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

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