When I brought my car in, I told the technician that the
transmission was going out. I told him that the car goes forward but it won't go in reverse. I was then charged $210 for a diagnostic which told him
transmission was going out. I told him that the car goes forward but it won't go in reverse. I was then charged $210 for a diagnostic which told him exactly what I told him!! What a ripoff! That's never happened to me before and all the years that I've been with Toyota.
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by queenfolife
Verified Customer
Verified Customer
Service Price Transparency
Jul 10, 2023 -
Toyota of Lancaster responded
I'm sorry to hear you are having issues with your vehicle. We do charge a diagnostic fee to have vehicles checked out by our technicians. I believe there was a recommendation made, let me know if you do have any questions.
Toyota is the best dealer in Lancaster , with quality car
and good service , the people are very polite and helpful.
and good service , the people are very polite and helpful.
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by REVELOJO62
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2023 -
Toyota of Lancaster responded
We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!
Jul 03, 2023 -
Toyota of Lancaster responded
Thank you! and we hope to welcome you back soon!
Jul 03, 2023 -
REVELOJO62 responded
Thanks
went in for car not passing smog and oil change was told
I needed anew charcoal filter for smog that would cost 11hundred dollars I refused it turns out all I needed was new gas cap you would think that wou
I needed anew charcoal filter for smog that would cost 11hundred dollars I refused it turns out all I needed was new gas cap you would think that would be first thing that would be checked when dealing with smog issue shame on you guys never again would I take any car there ..
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by kennethhawkins02
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2023 -
Toyota of Lancaster responded
I'm sorry to hear you had a less than satisfactory experience at our dealership. You are completely entitled to your opinion but I do show that after the technician ran a diagnostic test we found an issue and recommended a fix. I hope you would give us another chance in the future and have a wonderful day.
Courteous and responsive .
.good follow thru and pour service staff is knowledgeable and not pushy with his suggestions.
.good follow thru and pour service staff is knowledgeable and not pushy with his suggestions.
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by LANIE.GARCIA
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2023 -
Toyota of Lancaster responded
I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!
Helpful & happy with their service on my car maintenance.
Didn’t have an appointment but was able to service my Prius. Friendly & efficient & have always done my maintenance & on my 3rd Prius!
Didn’t have an appointment but was able to service my Prius. Friendly & efficient & have always done my maintenance & on my 3rd Prius!
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by terryv1567
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2023 -
Toyota of Lancaster responded
We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!
I find my service experiences with your company are
usually a good, fair and professional experience.
usually a good, fair and professional experience.
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by KarenS
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2023 -
Toyota of Lancaster responded
we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you
Grossly Overpriced.
Got my vehicle fixed for one third the price in another repair shop.
Got my vehicle fixed for one third the price in another repair shop.
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by Thewardas97
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2023 -
Toyota of Lancaster responded
We value our customers' opinions and would like to thank you for bringing this to our attention. We will be sure to look into your this for our customers. Also keep in mind our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service and repair your Toyota. Please do check our Service Specials online to help with the cost of repairs.
Great wonderful caren helpful understanding best loveable
amazing funny pleasing good heartful greatful fantastice super
amazing funny pleasing good heartful greatful fantastice super
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by johnniejohnson20
Verified Customer
Verified Customer
Service Price Transparency
Jun 21, 2023 -
Toyota of Lancaster responded
We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!
Good service helpful staff .
Good service helpful staff. Clean facility. Fast service. Easy to get appt
Good service helpful staff. Clean facility. Fast service. Easy to get appt
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by darrylbossier
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2023 -
Toyota of Lancaster responded
I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!
Excellent, extraordinary, fantastic, great, cute,
wonderful. Adorable, beautiful, positive, guide, good, peaceful, without limits, learned
wonderful. Adorable, beautiful, positive, guide, good, peaceful, without limits, learned
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by JOHIVERI44
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2023 -
Toyota of Lancaster responded
we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you