Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 33

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
418 Reviews
4.7

418 Reviews

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418 Reviews of Gus Alatorre

July 08, 2023

Dealership Rating
Employee Rating

When I brought my car in, I told the technician that the transmission was going out. I told him that the car goes forward but it won't go in reverse. I was then charged $210 for a diagnostic which told him More

by queenfolife
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gladys Garcia

Jul 10, 2023

Toyota of Lancaster responded

I'm sorry to hear you are having issues with your vehicle. We do charge a diagnostic fee to have vehicles checked out by our technicians. I believe there was a recommendation made, let me know if you do have any questions.

July 01, 2023

Dealership Rating
Employee Rating

Toyota is the best dealer in Lancaster , with quality car and good service , the people are very polite and helpful. More

by REVELOJO62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2023

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

Jul 03, 2023

Toyota of Lancaster responded

Thank you! and we hope to welcome you back soon!

Jul 03, 2023

REVELOJO62 responded

Thanks

July 01, 2023

Dealership Rating
Employee Rating

went in for car not passing smog and oil change was told I needed anew charcoal filter for smog that would cost 11hundred dollars I refused it turns out all I needed was new gas cap you would think that wou More

by kennethhawkins02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 03, 2023

Toyota of Lancaster responded

I'm sorry to hear you had a less than satisfactory experience at our dealership. You are completely entitled to your opinion but I do show that after the technician ran a diagnostic test we found an issue and recommended a fix. I hope you would give us another chance in the future and have a wonderful day.

June 30, 2023

Dealership Rating
Employee Rating

Courteous and responsive . .good follow thru and pour service staff is knowledgeable and not pushy with his suggestions. More

by LANIE.GARCIA
Service Price Transparency
Recommend Dealer
Yes
Jun 30, 2023

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

June 26, 2023

Dealership Rating
Employee Rating

Helpful & happy with their service on my car maintenance. Didn’t have an appointment but was able to service my Prius. Friendly & efficient & have always done my maintenance & on my 3rd Prius! More

by terryv1567
Service Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

June 26, 2023

Dealership Rating
Employee Rating

I find my service experiences with your company are usually a good, fair and professional experience. More

by KarenS
Service Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

June 25, 2023

Dealership Rating
Employee Rating

Grossly Overpriced. Got my vehicle fixed for one third the price in another repair shop. More

by Thewardas97
Service Price Transparency
Recommend Dealer
No
Jun 26, 2023

Toyota of Lancaster responded

We value our customers' opinions and would like to thank you for bringing this to our attention. We will be sure to look into your this for our customers. Also keep in mind our Toyota-trained technicians have spent thousands of hours understanding each and every Toyota vehicle and use only Genuine Toyota parts to service and repair your Toyota. Please do check our Service Specials online to help with the cost of repairs.

June 21, 2023

Dealership Rating
Employee Rating

Great wonderful caren helpful understanding best loveable amazing funny pleasing good heartful greatful fantastice super More

by johnniejohnson20
Service Price Transparency
Recommend Dealer
Yes
Jun 21, 2023

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

June 17, 2023

Dealership Rating
Employee Rating

Good service helpful staff . Good service helpful staff. Clean facility. Fast service. Easy to get appt More

by darrylbossier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2023

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

June 16, 2023

Dealership Rating
Employee Rating

Excellent, extraordinary, fantastic, great, cute, wonderful. Adorable, beautiful, positive, guide, good, peaceful, without limits, learned More

by JOHIVERI44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Carmen Perez, Annie Vodegel, Chanin Yescas, All of you guys.&

Jun 16, 2023

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

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