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Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 32

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
418 Reviews
4.7

418 Reviews

Write a Review

418 Reviews of Gus Alatorre

July 22, 2023

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Employee Rating

They are really polite. They are also fast in getting your car out quick. I can’t complain. More

by Lopez112310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 24, 2023

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

July 22, 2023

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Employee Rating

Great service center, I had a wonderful experience. Always willing to help, and always keeping me up to date with my car’s services. More

by luisvazram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Henry Guzman

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Jul 24, 2023

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

July 21, 2023

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Employee Rating

Awesome staff, great maintenance. On time schedules. I have been with with them for multiple years doing a great job on my senna and 2 camrys More

by jonah7281966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel, Chanin Yescas

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Jul 21, 2023

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

July 13, 2023

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Employee Rating

Wait too long with an appointment. (2 hours for regular service). Needed software update that a dealership in Las Vegas performed (as even my new battery died). More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Annie Vodegel

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Jul 13, 2023

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. Unfortunately, at this time even with an appointment, it is a 2-hour wait for normal maintenance on the vehicle. We value our customers' opinions and would like to thank you for bringing this to our attention. We are always looking for ways to improve our customer service.

July 12, 2023

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Employee Rating

The service was excellent, I was treated politely. It took less than the predicted time and the staff was very Competent. More

by NILESH5451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 12, 2023

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

July 10, 2023

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Employee Rating

Excellent costumer service and good service to the client. Keep up given the costumer the best service. More

by Sarasoto644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston

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Jul 10, 2023

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

July 10, 2023

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Employee Rating

I love this dealership. They’re transparent and clear with everything. Smooth as possible. Never any issues. More

by Cristian Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 10, 2023

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

July 10, 2023

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Employee Rating

los asesores de servicios Dan una mala atencion al clientel no buelvo ahi y son discriminadores con las personas que ablan español More

by edwinrodriguez2322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 10, 2023

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional para todos nuestros clientes. Lamento escuchar que su experiencia con nosotros no cumplió con sus expectativas. Valoramos su negocio y nos gustaría tener la oportunidad de resolver este problema. Por favor, no dude en llamarme directamente en (661) 952-2103

July 10, 2023

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Employee Rating

Very friendly and. Always willing to make thee appointment you need. Work for you. And answer all. Questions More

by SUSIE76.SO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Annie Vodegel

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Jul 10, 2023

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

July 09, 2023

Dealership Rating
Employee Rating

Every one was great and helpful easy to work with got in aloud out No problem More

by rosales.x4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel, Chanin Yescas

Report | Print
Jul 10, 2023

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

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