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Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
366 Reviews
4.7

366 Reviews

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366 Reviews of Gus Alatorre

July 05, 2025

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Employee Rating

Scheduled Toyota extended oil and tire rotation maintenance. In at 0900 and done bland out by 1020. Great service. More

by ECBERMAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas, Anthony Doyle

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July 03, 2025

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Okay, some mistakes in regard to putting my car door panel back on appropriately. Scheduled appt. Coming soon. Thank you. Excellent service/assistance with rental car for 1 day. See you soon More

by jackieknallay
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 03, 2025

Toyota of Lancaster responded

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We'll be sure to take a look at your vehicle when you bring it back to the dealership.

June 29, 2025

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Erick Bravo is a fantastic service advisor who demonstrates a high level of care and consideration for the customer and ensures no question or concern goes unanswered. More

by none25
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

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Jun 30, 2025

Toyota of Lancaster responded

Thank you for your positive review! We're happy you had a good experience and are always looking for ways to improve—feel free to share any suggestions!

June 28, 2025

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I really liked the service that they gave . They were all really nice and helpful. More

by Marines
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Service Communication
Recommend Dealer
Yes
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Jun 30, 2025

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

June 17, 2025

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Employee Rating

They were very professional and did a great job keeping me updated. Took excellent care of me ! More

by USAIRFORCE222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas

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Jun 17, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

June 13, 2025

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Employee Rating

Very good a good comunicativo n with the guy that received my car. He called me on time. More

by hmgamiz84
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas

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Jun 17, 2025

Toyota of Lancaster responded

Thank you for taking the time to share your positive experience. We're dedicated to providing the best service, and your feedback motivates us.

June 06, 2025

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Employee Rating

This shop is the bomb-dot-com. All service personnel were super nice and helpful. Rating A+++ More

by colbertrf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

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Jun 06, 2025

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

June 02, 2025

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Employee Rating

Toyota of Lancaster has always been my place to buy and service my car. They are always exceptional More

by yescha6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

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Jun 02, 2025

Toyota of Lancaster responded

We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

May 20, 2025

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Employee Rating

Thank you for fixing my car same day. Also for letting me get the routine service completed as well. Nice service workers More

by ginnyelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Larios

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May 21, 2025

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our team.

May 18, 2025

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Employee Rating

Awesome service. Great team from Toyota of Lancaster They go above and beyond respect and caring for your needs More

by yescha6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

Report | Print
May 19, 2025

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience.

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