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Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 2

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
421 Reviews
4.7

421 Reviews

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421 Reviews of Gus Alatorre

May 08, 2026

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Employee Rating

You are always there for me when I need you I love my Toyota rav4 More

by BFLYNN87788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco

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May 11, 2026

Toyota of Lancaster responded

Thank you for your wonderful review! We’re so happy to hear that you can count on us whenever you need assistance. It’s great to know you love your Toyota RAV4, and we truly appreciate your continued trust and support. We look forward to being here for you for many years to come!

April 27, 2026

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Employee Rating

Easy to make an appointment. Communicated well and gave me the car back at the time said More

by ortizroger4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 27, 2026

Toyota of Lancaster responded

Thank you for your feedback! We’re glad to hear that scheduling your appointment was easy, that our team communicated clearly, and that your vehicle was ready on time. We truly appreciate your support and look forward to serving you again!

April 23, 2026

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Employee Rating

When I make an appointment they get me in quickly, my service manager Gustavo has been assisting me with an issue and I appreciate his help. More

by jamesjones2398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2026

Toyota of Lancaster responded

Thank you for your feedback! We’re glad to hear your appointments have been handled promptly and that Gustavo has been helpful in assisting you with your concern. We’ll be sure to share your kind words with him. We truly appreciate your support and look forward to continuing to assist you!

April 06, 2026

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Employee Rating

The service technicians are always service. Advisors are always pleasant and hear your concerns. The only downfall is the wait time is usually 2 to 4 hours with an appointment. More

by christychacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston

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Apr 06, 2026

Toyota of Lancaster responded

Thank you for your kind words! We’re glad to hear that our technicians and advisors have consistently provided you with great service and taken the time to listen to your concerns. We also appreciate your honest feedback about the wait time. We understand how valuable your time is, and we’re always working to improve our scheduling and efficiency to better serve you. Your input helps us identify where we can do better. We truly appreciate your patience and your continued trust in us!

February 26, 2026

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Employee Rating

When they change the oil they spilled it on my front window and on top of my new motor of my new truck More

by sarria_ricardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 26, 2026

Toyota of Lancaster responded

Thank you for bringing this to our attention. We are truly sorry to hear about your experience. We take pride in our workmanship and cleanliness, and we sincerely apologize that we fell short during your visit. That is not the level of care we aim to provide, especially on a new vehicle. Please contact us directly at your earliest convenience. We would very much like the opportunity to properly clean the affected areas and address your concerns regarding the service. Your trust is important to us, and we appreciate the chance to make this right.

Feb 26, 2026

sarria_ricardo responded

Yes, exactly how I explained. That's exactly what happened

Feb 27, 2026

sarria_ricardo responded

As they called me to get my pick up truck I then looked on my front window and it looked like water spots. I turned down my window wipers to wipe down the water, but it was in water. It was drops of oil and my whole window got smudged. I then went and talked to somebody. The young lady that helped me and she called to someone to clean the window. But then we open the hood and had spots of oil. Certain areas of my engine. I asked I need to talk to a manager. He came out and looked at it and explained to one of the workers have this engine steamed and clean that window. And he apologize. Sorry for what has happened. And I ask how could that be??

Feb 27, 2026

sarria_ricardo responded

It sah been cleaned. But my question is if I would have drove away without cleaning my window and I was driving on the street and then wiped my windows with my window wipers. I hope I wouldn't have a serious accident cuz the windows were smudged. But all has been taken care of. I just hope that doesn't happen to another customer.

February 15, 2026

Dealership Rating
Employee Rating

Very cool all people give me a great ideas Every one are amazing and respectful thank you More

by martinezmarco287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Annie Vodegel

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Feb 16, 2026

Toyota of Lancaster responded

Thank you so much for your kind words! We’re thrilled to hear that our team was able to provide helpful ideas and that everyone made you feel respected and welcomed. That’s exactly the experience we strive to create for every customer. We truly appreciate you and look forward to seeing you again!

February 09, 2026

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Employee Rating

Hi thank you very much for your Services everything was a excellent service And good team working More

by 1972cruzcruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

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Feb 10, 2026

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

January 20, 2026

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Employee Rating

The service staff were very friendly, the prices were reasonable, and it was excellent overall. More

by dachenglu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Lester Diaz, Emma Haddad , Annie Vodegel

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Jan 20, 2026

Toyota of Lancaster responded

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

December 26, 2025

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Employee Rating

Started promptly on appointment time. Listened to what I had to say. My technician was very patient and courteous. More

by CAROLEE25
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Adcock, Elsie Lopez

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Dec 26, 2025

Toyota of Lancaster responded

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

December 10, 2025

Dealership Rating
Employee Rating

My issue was fixed, very happy with the service, fast, efficient and very professional staff More

by LUZFLORES2410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Hernandez, Sean Preston, Erick Bravo

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