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Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 37

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
427 Reviews
4.7

427 Reviews

Write a Review

427 Reviews of Gus Alatorre

April 27, 2023

Dealership Rating
Employee Rating

I have oil all over my floor because a simple oil change and the butt head left the oil cap on the rad support - also never got a call back or a free oil cvhange let us come over and clean the concert noth More

by toccosells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Carmen Perez, Annie Vodegel, Chanin Yescas

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Apr 27, 2023

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103.

April 27, 2023

Dealership Rating
Employee Rating

Really helpful, nice and polite employees, nice dealer and very neat waiting room, I will come back, thank you guys for you really good service. More

by MERY43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Carmen Perez, Annie Vodegel, Chanin Yescas

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Apr 27, 2023

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

April 25, 2023

Dealership Rating
Employee Rating

They were very cordials assisting with paper work and car service was done very quick. More

by JOSE_TREEMAN@sbcglobal.net
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 25, 2023

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

April 24, 2023

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Employee Rating

I am happy to be part of the Toyota family, and to had been able to purchase my vehicle through them. More

by Evelyn Gallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2023

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

April 23, 2023

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Employee Rating

The people who do the service the actual mechanics. They conduct a very horrible job. More

by alexmontero51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 24, 2023

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

April 20, 2023

Dealership Rating
Employee Rating

Professional, Great customer service, based on my own experience I look forward to bringing my car for service More

by AZNARRAC922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Adcock

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Apr 20, 2023

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

April 18, 2023

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Employee Rating

Service took 4 hours as estimated and repairs were done as expected. No complaints on repair. More

by ac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 19, 2023

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

April 15, 2023

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Employee Rating

Service advisor Gustavo is always so helpful, no complaints at all he always keeps me updated More

by FELICISKYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston , Chanin Yescas

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Apr 17, 2023

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

April 15, 2023

Dealership Rating
Employee Rating

This dealership is well organized. They used the Internet well in keeping track of all their procedures More

by BENEDICT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gladys Garcia

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Apr 17, 2023

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

April 13, 2023

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Employee Rating

Service advisor Gus always does an amazing job trustworthy great communication and friendly he's the best! More

by caceres allondra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Apr 13, 2023

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

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