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Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
375 Reviews
4.7

375 Reviews

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375 Reviews of Gus Alatorre

August 13, 2025

Dealership Rating
Employee Rating

I trust Toyota of Lancaster with my car for many years. I bought 2 cars from them and take 3 of my cars, that’s including my husband’s Mitsubishi for services. We trust their work and customer services, th More

by bkokoua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Erick Bravo

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Aug 13, 2025

Toyota of Lancaster responded

Thank you for your positive review! We're happy you had a good experience and are always looking for ways to improve—feel free to share any suggestions!

August 08, 2025

Dealership Rating
Employee Rating

Very nice. Helped me out allot with my car thank you so much. And the manager too! Big help More

by testrada1460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

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Aug 12, 2025

Toyota of Lancaster responded

We appreciate that you took the time to tell us about your experiences! If there is anything else we can do for you, please let us know.

August 05, 2025

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Employee Rating

We have two Toyotas that we purchased from you and all our times with service have been Grand. More

by DANDLRICE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

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Aug 05, 2025

Toyota of Lancaster responded

Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

July 30, 2025

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Employee Rating

Me parece muy eficiente y estoy muy satisfecha con el trabajo que ellos están haciendo More

by josefaleon5050j0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

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Jul 30, 2025

Toyota of Lancaster responded

Muchas gracias por tomarte el tiempo para dejarnos una calificación de 5 estrellas. ¡Lo apreciamos mucho!

July 28, 2025

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Employee Rating

Went well, standard oil change and inspection, in and out pretty quickly, waited at dealership More

by Hotshoecsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Kiara Santos

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Jul 29, 2025

Toyota of Lancaster responded

Thanks for the great review! If there’s anything we can do to make your experience perfect, we’d love to hear your thoughts.

July 24, 2025

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Employee Rating

The manager Shannon was fantastic! My rep Gustavo, was not. I was misinformed and I felt forgotten. More

by Noemail23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maricela Cardenaas

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Jul 25, 2025

Toyota of Lancaster responded

I'm sorry to hear that you were misinformed by one of our advisors, but I'm glad to hear that our Service Director, Chanin, was able to rectify the situation and make things right.

July 21, 2025

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Employee Rating

It’s great place take care of there customers great service highly recommend them to friends More

by djtraxx661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Gonzalez

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Jul 21, 2025

Toyota of Lancaster responded

Thank you so much for sharing your experience with your followers! We’re thrilled you loved your visit and appreciate your support.

July 16, 2025

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Employee Rating

All the salesman very nice all the melancholy there doing very well and great jo9 More

by atiaata1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

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Jul 30, 2025

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

July 15, 2025

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Employee Rating

very good . price seem a bit high .other things look pretty nice for me . thanks to them. More

by masum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Adcock, Erick Bravo

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Jul 15, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

July 15, 2025

Dealership Rating
Employee Rating

Very good service a very respectful and polite willl highly recommend to everyone thank you More

by Santa perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

Report | Print
Jul 15, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

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