Gus Alatorre | Page 38

Did not issue next service sticker. Break check listed front brakes at 8mm however last break check front breaks measured 6mm; how is that possible. Turned in vehicle around 9am waited Break check listed front brakes at 8mm however last break check front breaks measured 6mm; how is that possible. Turned in vehicle around 9am waited till end of day and had to text them for status update; mind you no oil change was needed this service. More

by ss.munoz Verified Customer Verified Customer

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Chanin is the best Service manager they have had since I have been taking my vehicles there for the past 18 years. Kudos to Gus also, great work on my Prius. have been taking my vehicles there for the past 18 years. Kudos to Gus also, great work on my Prius. More

by KENT.GINN Verified Customer Verified Customer

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I don’t understand the purpose of making an appointment if we still have to wait 2 hours for the car in the lobby. This new system you have made it harder on the older generations population, they stru if we still have to wait 2 hours for the car in the lobby. This new system you have made it harder on the older generations population, they struggle with technology ( my mom) she didn’t like her experience the last time so she wanted me to go for her and she was right! The so called advisor, what do they advise? Nothing! All he did was check in and didn’t tell me how this process was going to work. After my mothers car was complete and paid for her service online, there is no direction on what’s supposed to happen next? Who do we see for the keys? Where’s the car? Are they bringing it out? Absolutely no follow through nor communication. I bet it’s frustrating rolling out a new process but you should put yourself in the customers shoes and think how this will affect the population you serve. More

by cherryps89 Verified Customer Verified Customer

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Good Overall service and I was pleased to get my car back in a timely fashion. in a timely fashion. More

by RENNIE.EUWING1 Verified Customer Verified Customer

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Thanks. For a wonderful service. Nice and clean. Will refer to my friends and family. For a wonderful service. Nice and clean. Will refer to my friends and family. More

by sonya3818 Verified Customer Verified Customer

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The service manager was very knowledgeable of the problem with my transmission issues on vehicle. with my transmission issues on vehicle. More

by peterlartigue6 Verified Customer Verified Customer

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They can’t fine the problem in my car I’m very upset good luck for everyone good luck for everyone More

by 1963angelluna Verified Customer Verified Customer

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Very nice place! Fast service. Next time I would like my car washed. I miss the old days. Fast service. Next time I would like my car washed. I miss the old days. More

by ELIDADOWLING Verified Customer Verified Customer

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I did not get my check list THE 30 POINT CHECK i am going to call wed. or Friday . this week EVERYTHING ELSE WAS GREAT am going to call wed. or Friday . this week EVERYTHING ELSE WAS GREAT More

by RICKWADS48 Verified Customer Verified Customer

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pleasure doing business there, great people. Gus kept us informed of what was going on Gus kept us informed of what was going on More

by B747400MARINE Verified Customer Verified Customer

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