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Gus Alatorre
Gus Alatorre at Toyota of Lancaster

Gus Alatorre | Page 38

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
427 Reviews
4.7

427 Reviews

Write a Review

427 Reviews of Gus Alatorre

April 12, 2023

Dealership Rating
Employee Rating

Joe was great and he kept me up to date during the whole process. Great job! More

by J_warren3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe

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Apr 12, 2023

Toyota of Lancaster responded

I'm happy to hear that Joe provided you with excellent service. I'll make sure that he receives your feedback. I'm sure it will make his day!

April 04, 2023

Dealership Rating
Employee Rating

Wonderful people providing excellent service. The feeling of staying at home while taking a stroll inside the showroom completes the visit. More

by TANNTYLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2023

Toyota of Lancaster responded

We're so grateful for your review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

April 03, 2023

Dealership Rating
Employee Rating

Got me in without an appointment, finished in a timely manner. This dealer is my home dealership, and I will keep having my car serviced here .... More

by antoinemczeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Carmen Perez, Annie Vodegel, Chanin Yescas

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Apr 03, 2023

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

April 02, 2023

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Employee Rating

Great services, as always. In and out in . Great people providing great service in a friendly manner. More

by ECBERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Anthony Doyle , Chanin Yescas

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Apr 03, 2023

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

April 01, 2023

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Employee Rating

Even thought the service was done on time, I was not notified making me loose time waiting. More

by franciscosanchez19548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2023

Toyota of Lancaster responded

Thank you for taking the time to write a review. We will make sure to work on having better communication between the customers and service department.

March 30, 2023

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Employee Rating

Worst I was ever treated came in and spent over two hours waiting and none of my questions answered may never come back this is not how you treat a 72 year old veteran More

by GALJR1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 30, 2023

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to call me directly at (661) 952-2103

March 25, 2023

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Employee Rating

Wait is too long. Everytime. There was a rude person in the office. Service center. More

by wbbdev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Carmen Perez, Annie Vodegel, Chanin Yescas

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Mar 27, 2023

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

March 25, 2023

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Employee Rating

I am very happy with the transmission service they did it under time estimate Thanks More

by ROSSTRINIDAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2023

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

March 22, 2023

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Employee Rating

My car came back worst then I brought it in for and then they claimed nothing is wrong and didn't care to fix More

by benportillo456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco , Carmen Perez, Annie Vodegel, Chanin Yescas

Report | Print
Mar 22, 2023

Toyota of Lancaster responded

I'm sorry to hear that your experience at our dealership didn't meet your expectations. I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to call me directly at (661) 952-2103. We appreciate your business and value you as a customer.  I look forward to hearing from you.

March 18, 2023

Dealership Rating
Employee Rating

Did not issue next service sticker. Break check listed front brakes at 8mm however last break check front breaks measured 6mm; how is that possible. Turned in vehicle around 9am waited More

by ss.munoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Mar 20, 2023

Toyota of Lancaster responded

Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

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